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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
4
Sleek
on January 23, 2017
Posted by: Traci27
from Chicago, IL, United States
Bought to replace an older ge convection oven microwave. We like the no handle front. Has a nicer look in our remodeled kitchen. Only problem we have had is the door sticks and now grinds. Repair person on the way this week. Hopefully, it will be resolved easily.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Problems
on August 9, 2017
Posted by: Jerelyn
from Ephrata, PA, United States
Purchased same model 5/10/17,,malfunctioned started up on its own. Couldn't shut off had to unplug, Got really hot to touch. Exchanged for another Hope this one is ok.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
it was nice until 1 year in it broke
on February 8, 2018
Posted by: butterst
from WI, USA
purchased feb 2017, dead in the water jan 2018. the control panel started to flickr and fritz out. and when looked further the wire connecting the front door panel had its wires completely severed off from "normal use".
luckily it was within the 1 year limited warranty so is being fixed, but am concerned it will again happen before the next year of use is over.
we liked the design of this product at first, but now realize perhaps they do not make many models like this because no one has figured out how to make the wires not break as most models have the panel to the side with the door just being a door. When this product breaks again, that is what we will be replacing it with, and also now most likely a non-GE model.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, February 9, 2018
Hello and thank you for taking the time to write your review on your microwave. We’re sorry to hear service has been needed and we’re glad to take care of this under your warranty for you. This is not a common occurrence and we do not expect for you to encounter any additional issues with it after your repair is complete. We appreciate your evaluation.
Written by a customer while visiting geappliances.com
Customer Rating
1
Died in just over 2 years
on November 30, 2018
Posted by: unhappy teri
from Monroeville, PA
I bought this microwave on 7/19/16 because it matched my stove. About a month ago it just stopped working, we replaced 2 internal parts and it worked for about 3 weeks and died again. I am very disappointed I have never paid so much for a microwave just to have it die in 2 years. I have a cheap microwave in my office that I have had for over 15 years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Diappointed
on July 14, 2020
Posted by: KRZ1195
from PA
Very disappointed in this product. I am firm GE customer and this particular item did not hold up to standards. I am on my second on of these and now this one is down for the count. And of course now this second one is past warranty!! Will not get this particular model again I am looking at the alternative model that will match the rest of my kitchen appliances. Looks awesome as the set but when I need to replace, TWICE???
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Less than 3 yrs. old and quit
on September 12, 2021
Posted by: Mahala97
from California
I’ve had Panasonic counter top since 1989 that still works. This piece of crap quit less than 3 yrs. If it can’t be repaired will be changing brands.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , September 14, 2021
Hello- We are so sorry for the issues you've had with your microwave. This is not the ownership experience we want for you and apologize for your inconvenience. We would like to get a little more information from you and will be emailing you soon. We appreciate your business and ask that you not purchase another microwave until you hear from us. Thank you for bringing this to our attention. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
NO BACKLIGTING FOR CONTROL PANEL
on February 6, 2022
Posted by: teamav8r
from Wichita, KS
Would have never imagined this product could be marketed and sold without some kind of backlighting on the control panel buttons. Microwave is useless at night in a semi-dark kitchen as there is NO WAY TO SEE OPERATIONAL CONTROLS. As others have also noted, Interior lighting is very dark as well. Rating would be a 4 or 5 if the unit had proper lighting.
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, February 9, 2022
Hi there,
Thanks for the review and we want to also apologize for your frustration with your microwave. We do appreciate you taking the time to let us know what you think and that you're wanting backlit controls. We'll pass that along to our design team for future products.
We also wanted to mention that all microwaves have a window in the door that has a mesh screen inside of it. This screen helps keep the microwaves inside the cavity, and is a necessary part of the microwave.
You may find that the screen makes it difficult to see your food as it is cooking. Although it is difficult to see detail, the window should allow you to see if there are any problems while cooking, like arcing, burning, boilovers, etc. If you need to check on your food, opening the door will pause the microwave.
Hope this is helpful for you and that you continue to enjoy your unit for many more years to come.
All the best,
Michael@GEA
Thanks for the review and we want to also apologize for your frustration with your microwave. We do appreciate you taking the time to let us know what you think and that you're wanting backlit controls. We'll pass that along to our design team for future products.
We also wanted to mention that all microwaves have a window in the door that has a mesh screen inside of it. This screen helps keep the microwaves inside the cavity, and is a necessary part of the microwave.
You may find that the screen makes it difficult to see your food as it is cooking. Although it is difficult to see detail, the window should allow you to see if there are any problems while cooking, like arcing, burning, boilovers, etc. If you need to check on your food, opening the door will pause the microwave.
Hope this is helpful for you and that you continue to enjoy your unit for many more years to come.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage
on March 18, 2023
Posted by: Doonerz2481
from Metro Detroit
Absolute worst quality product we've ever purchased. Purchased July 2021. January 2023, just 18 months later the magnetron went out. GE replaced it, even though it took a month. Here we are a mere 6 weeks later and guess what?! IT'S NOT HEATING AGAIN. I'd bet money it's the magnetron again. COMPLETE GARBAGE.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE_Appliances, March 21, 2023
Hello! We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected.
Please accept our apologies for your disappointment and any inconvenience this may have caused you.
We would recommend making a follow up service appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We encourage you to continue to work with us on this. We are here to help if you need additional assistance.
-Charlie@GEA
Please accept our apologies for your disappointment and any inconvenience this may have caused you.
We would recommend making a follow up service appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We encourage you to continue to work with us on this. We are here to help if you need additional assistance.
-Charlie@GEA
Written by a customer while visiting geappliances.com