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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
1
Failed after 2.5 years.
on March 18, 2021
Posted by: Lois9999
from Seattle, WA
The microwave was installed in late September 2018. Worked great for almost 2-1/2 years, and I loved it. Then, on 3/14/21, it tripped the circuit breaker. I tried resetting the circuit breaker and restarting the microwave, and it tripped the circuit breaker again immediately. A repairman has now replaced the door switch three times. The first two times, it failed immediately. Since the third replacement, I have successfully used the microwave once and am hoping for the best. However, I am not optimistic -- given the prior two failures. If it fails again, I will replace the microwave -- with a different brand. My previous microwaves have lasted far longer than this, and they were substantially less expensive.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 19, 2021
Good afternoon! We're so sorry to hear that your microwave experience hasn't been a great one due to the door switch issues. Your feedback is appreciated and we'll be sure and share your comments with our product design team. Our hope is that you will continue purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Happy with GE
on March 24, 2021
Posted by: BDB70
from DeKalb, IL
I like the internal size of the microwave. The unit comes a bit far over the stove, so steam builds up on the front of microwave.
I have always chosen GE microwaves, so when my old one died, I looked to GE for a replacement. The feature I miss from my old one is the “soften” feature. Otherwise, I happy happy with my new model.
I have always chosen GE microwaves, so when my old one died, I looked to GE for a replacement. The feature I miss from my old one is the “soften” feature. Otherwise, I happy happy with my new model.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Like the good exhaust fan and overall size
on March 25, 2021
Posted by: CAS92024
from Encnitas, CA
The only thing I don't like is that the buttons do not light up like the range we bough with it. Cannot see them at night or very well when the lights are off or late in the day.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Emily@GEA, @GEA, March 29, 2021
Hi!
We appreciate your review and you choosing GE Appliances. We're glad that you like the size of the microwave and it's exhaust fan!
We're sorry that the control panel does not light up. We see how this can be frustrating since you cannot see them at night or when the lights are off later in the day. We have sent your feedback to our product team.
Take care!
Emily@GEA
We appreciate your review and you choosing GE Appliances. We're glad that you like the size of the microwave and it's exhaust fan!
We're sorry that the control panel does not light up. We see how this can be frustrating since you cannot see them at night or when the lights are off later in the day. We have sent your feedback to our product team.
Take care!
Emily@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Harder, Better, Faster, Stronger
on March 26, 2021
Posted by: Margaret D
from Columbia, TN
Love my new microwave! When my other GE microwave’s handle broke off after less than 2 years, I purposely shopped for one where the handle was not screwed into the plastic or glass on the door. This one’s handle is built into the side of the microwave, so no chance for it to break off. This model microwave is also more powerful and cooks faster. I’m also enjoying the low/high light feature over my cooktop. So far from what I can tell, this one should serve me well for years to come.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor construction!
on April 14, 2021
Posted by: JoMac
from Chicago
The display digital letters are truncated, the door is fitted so that when you push your selected option it gives and the door latches themselves are a plastic that appears likely to have to be replaced on a regular basis. Time will tell!
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 15, 2021
Hi, Thanks for your purchase! You've given us some valuable feedback and it can be used by our microwave team for future design improvements. We’re sure you’ll enjoy great performance from your unit for many years. Please reach out to us if you need anything in the future. Best wishes! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
After 2 years of use, broken and poor quality
on May 3, 2021
Posted by: noraBH
from Frederick, MD
It's been exactly 2 years since we bought this microwave oven. The poor quality is showing ... Yesterday when I opened the door, the filter cover opened up and it couldn't be latched again in place. We don't even have a filter because the oven has an outside vent. When I took a look saw a little piece came off. Now I'm holding the cover with Scotch tape. This should not happen!!! Horrible quality. Don't recommend and won't buy GE products again (this is not the only GE kitchen appliance I got 3 years ago, and having issues withe the other too).
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, May 6, 2021
Hi, We're so sorry to hear of the trouble you're having with the filter cover (vent grille) and we're happy to offer some guidance.Your comments for improvement with the quality are also appreciated. As we always strive to improve our products for our customers, we'll be sure to share your comments with our microwave design team.
Here is a link for viewing and ordering the vent grille assembly, part# WB34X25642: https://www.geapplianceparts.com/store/parts/spec/WB34X25642
If you are unable to order online, our GE Parts Team can help you complete your order. You may reach them by calling 1-877-959-8688. We hope you find this helpful and apologize for any inconvenience you've experienced. Best wishes. - Sharon@GEA
Here is a link for viewing and ordering the vent grille assembly, part# WB34X25642: https://www.geapplianceparts.com/store/parts/spec/WB34X25642
If you are unable to order online, our GE Parts Team can help you complete your order. You may reach them by calling 1-877-959-8688. We hope you find this helpful and apologize for any inconvenience you've experienced. Best wishes. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
great features
on June 1, 2021
Posted by: Bunga
from Virginia
Love the many features on the microwave and it is easy to work it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed after only 3 years
on June 29, 2021
Posted by: Anonymous
from Albuquerque, N m
We are very upset that you only after 3 years this micro wave oven just stopped working.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Response from geappliances.comBy Mike@GEA, GE Appliances, June 30, 2021
Hi there,
We're so sorry to hear that your microwave stopped working after only three years. We can certainly understand your frustration at this situation. We would recommend scheduling a service appointment to resolve this issue. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you need anything. Stay well! Mike@GEA
We're so sorry to hear that your microwave stopped working after only three years. We can certainly understand your frustration at this situation. We would recommend scheduling a service appointment to resolve this issue. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you need anything. Stay well! Mike@GEA
Written by a customer while visiting geappliances.com