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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
1
Cheap build and doesn't meet the advertised specs
on July 19, 2021
Posted by: Jam05
from Orlando, FL
I love GE appliances because the use to be good quality and reliable products. But I got truly disappointed with this one after I gotten and it not because any perform ace issue because is working. My disappointment is about the one that I received looks alike but its not the same, cheap poor build, smaller than the one advertised, doesn't has the filter fit, says 1000 watts instead 1050 watts, the price is to high for the quality of this. I had the same model and that one meet all specs as the advertising but after 2 years stopped working, so I decided to buy the same because I like it and I love smart technology, and after that time the microwave should be even better. I'm still waiting for a response for GE to ABT Electronics about this.
Features
2
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, July 29, 2021
Thanks for reaching out, though we're sorry to hear you're not as satisfied with your new unit. We know that must be disappointing after having such a great experience with your former microwave. We are happy to forward your feedback to our microwave design team for review and future consideration. If you need further assistance with this issue or want to provide any additional information, you can certainly reach out to us on social media and we'd be happy to help. Wishing you the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Love It....but
on August 8, 2021
Posted by: AHiggs
from Gorham, Maine
I love everything about this microwave. It is phenomenal when it is operational. However, I have had two and both have stopped working after 15+ months. The most recent was manufactured August 15 Both completely shut down and stopped working. Thankfully for the extended protection plan we received some money toward a new microwave but neither could be servcied We are now looking for a new microwave and I really want to go with this product as we loved it when it worked, but will I be in the same spot in 15+ months again?
I would recommend this to a friend!
Features
5
Performance
5
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 9, 2021
Greetings,
We truly appreciate your support to the GE brand and do apologize that your previous models have both stopped working. We absolutely understand how frustrating that is and your hesitation. We're glad to know that your protection plan was able to help provide some cushion. If you have any questions, please let us know. We're always happy to help. Thanks for being part of the GE family! Mike@GEA
We truly appreciate your support to the GE brand and do apologize that your previous models have both stopped working. We absolutely understand how frustrating that is and your hesitation. We're glad to know that your protection plan was able to help provide some cushion. If you have any questions, please let us know. We're always happy to help. Thanks for being part of the GE family! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective within 1 yr
on August 25, 2021
Posted by: jesalzaveri
from 414 243RD PL SE
This microwave started malfunctioning within the year by turning on automatically when the door is closed
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, August 25, 2021
Hello - Thanks for your feedback. We are sorry your microwave started malfunctioning so soon. We recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice but something went wrong
on August 30, 2021
Posted by: Desert Dave
from Phoenix AZ
I purchased the identical model in November 2018, about three years ago. The unit started popping the circuit breaker whenever the door was opened while the unit was running (something my daughter likes to do). After a few months of that, the microwave was popping the breaker whenever it was turned on. I opened the unit and found some worn wires at the voltage transformer. I taped the wires but could not get to the parts closest to the transformer. The unit worked well for about another month after which I replaced it with an identical microwave.
The unit is nice with plenty of features. Plenty of power and large enough to handle most any task. I am greatly disappointed it did not last even three years. I purchased an identical microwave because of the convenience. It is an over the range model and needs to fit the same space, mounting etc. I cannot really recommend this unit until the one I have lasts six or more years. Otherwise, cost of ownership it too high (poor value).
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 1, 2021
Hello, thank you for your review. We are very sorry that your microwave stopped operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Entire guts of this model failed during 3rd year
on September 2, 2021
Posted by: Jayuknowme
from Bradenton Fl
In 2018, We always were concerned about GE Profile series appliances' quality. We bought our Profile kitchen appliances, Dishwasher, Gas double oven range, Over the range microwave, and French door Refrigerator. The dishwasher, Refrigerator was replaced within a week.. Refrig had scratches all over the slate finish due to delivery. The Dishwasher leaked at the diverter and was replaced. The good news was the dealer did not hesitate to replace both units immediately. By August 2021, the 2.0 cubic over range Microwave suddenly was tripping the breaker until finally the entire guts were fried.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 3, 2021
Hello, thank you for your review. We are very sorry that several of your appliances had to be replaced and that the finish was damaged upon delivery, and that your microwave tripped your breaker and stopped operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Trips breaker and now it’s dead
on September 7, 2021
Posted by: Urbanrio
from Sacramento
I have had this microwave for about 3 years. Beginning last year it would constantly trip the dedicated breaker. Last night it happened again and seems to have fried itself.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 8, 2021
Hi there,
We're awfully sorry to hear that your microwave is constantly tripping your circuit breaker. We absolutely understand how frustrating that is. We would recommend scheduling a service appointment to have your microwave repaired. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If there's anything you need, please let us know! Mike@GEA
We're awfully sorry to hear that your microwave is constantly tripping your circuit breaker. We absolutely understand how frustrating that is. We would recommend scheduling a service appointment to have your microwave repaired. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If there's anything you need, please let us know! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE Profile microwave oven
on September 9, 2021
Posted by: Siso
from PR
Great apperance, size and features...controlls are well located and light and exhaust fan are well design. Unfortunatly, I have a product failure that prevents the unit to turn on, it just blows the fuse. The warranty period of 1 yr is just innapropiate for a unit of this price as other similar units available from other competitors range 5/3 yrs parts/labor.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, September 10, 2021
Hello,
Thank you for sharing your review of your microwave. We're terribly sorry to hear that your microwave is blowing your fuse and can understand how frustrating that is.
If the microwave trips the house fuse or breaker:
Be certain the microwave is on its own dedicated circuit.
Reset the breaker or replace the household fuse and try the microwave one more time.
If the breaker trips off again, unplug the microwave and contact service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Mike@GEA
Thank you for sharing your review of your microwave. We're terribly sorry to hear that your microwave is blowing your fuse and can understand how frustrating that is.
If the microwave trips the house fuse or breaker:
Be certain the microwave is on its own dedicated circuit.
Reset the breaker or replace the household fuse and try the microwave one more time.
If the breaker trips off again, unplug the microwave and contact service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Too large for opening
on September 11, 2021
Posted by: Captain Alan
from Fort Myers Fl.
I'm happy with our GE Profile microwave but very upset that this product is slightly larger than the 9 year old GE Profile that it replaced. The old one came right out...I carefully followed direction for installation of the new bracket etc.... When time to lift the new microwave into the opening, it wouldn't fit. Would go in about 3/4 of the way and then just jam....My opening is square and my cabinets tight to the wall. The only way to get this unit into the space that has been fine for the last two microwaves was to place a large car jack on the floor and then use a 5 foot long 2x4 with another 2x4 on top like a tee.... and force the microwave into position. If I ever have to remove it, I will use a grinder to shave off a fraction of an inch from the cabinet sides. One would have to think that a GE Profile product would fit in the space that a previous GE profile product came out.....
I would recommend this to a friend!
Features
5
Quality
3
Value
2
Written by a customer while visiting geappliances.com