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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
3
Looks good but falling apart
on March 15, 2022
Posted by: Bkel
from Willoughby,OH
I love the way this microwave looks and it had good reviews. We have only had this microwave 4months and a random piece of the door broke off (it doesn’t affect the working) and now the filter door just fell off! I don’t get it…it’s two very random things. It’s only my husband and I and we don’t even use the microwave every day and it’s falling apart. I don’t know if I would purchase this model again. In the picture notice the filter door and on the door corner piece broken.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, March 22, 2022
Hi there,
Thanks so much for taking the time to review this cool looking microwave. Our deepest apologies to hear that pieces of your door have been falling off. This is certainly unusual behavior and we can understand your frustration. If your door need to be repaired, a service appointment will be required.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps. Mike@GEA
Thanks so much for taking the time to review this cool looking microwave. Our deepest apologies to hear that pieces of your door have been falling off. This is certainly unusual behavior and we can understand your frustration. If your door need to be repaired, a service appointment will be required.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
great item and features
on March 17, 2022
Posted by: Roy Guy
from ROCKVILLE
great item and features now my whole household is GE Profile
I would recommend this to a friend!
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Died just over one year and outside of warranty
on April 8, 2022
Posted by: Anonymous
from Charlotte, NC
This microwave was the biggest disappointment of all my GE products that have died. Just after 13 months the microwave dies and my whole home extended warranty (never do business with Select Home Warranty out of NJ either) won't cover it saying it is too expensive to repair. Never buying another GE product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, April 13, 2022
Hello,
Thanks for sharing your feedback. We hate to hear of the experience you have had with your microwave. We can understand how much of a headache this must have been, and we apologize for the inconvenience. It’s always a pleasure to help. Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Thanks for sharing your feedback. We hate to hear of the experience you have had with your microwave. We can understand how much of a headache this must have been, and we apologize for the inconvenience. It’s always a pleasure to help. Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Microwave
on April 15, 2022
Posted by: Just another mircowave
from Buckeye Arizona
This is my third GE Mircowave the second was purchased in 2017 and lasted just 5 yrs. it was cheaper to purchase a new Mircowave then to repair the old one. To me the life expectancy is a little short considering the mircowave is only in use 6 months out of the year with only two family member.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, April 18, 2022
We’re sorry to hear your previous microwave stopped working after 5 years and can certainly imagine your frustration. We’re confident your new microwave will be with you for years to come. While we don’t expect you’ll need it, extended service plans can be found here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm. Have an amazing day! -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on May 10, 2022
Posted by: Heckmp
from Mason,OH
STAY AWAY!!!! Microwave is very poor quality! Microwave only lasted 3 years. Made of cheap plastic. Plastic housing where filter goes just fell off. Started randomly tripping circuit breaker. Door sensors tested good.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, May 11, 2022
Hello,
Thank you so much for taking some time to write your review. We're awfully sorry to hear your microwave only lasted three years and that it was tripping your circuit breaker. This is not the quality experience we want for our valuable customers. An agent is going to email you to provide some assistance. Please be sure to watch for it. Mike@GEA
Thank you so much for taking some time to write your review. We're awfully sorry to hear your microwave only lasted three years and that it was tripping your circuit breaker. This is not the quality experience we want for our valuable customers. An agent is going to email you to provide some assistance. Please be sure to watch for it. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stylish, Nice features, has a design flaw
on May 11, 2022
Posted by: Jon1337
from Columbus, OH
The synchronization features are super handy. Not having to set the microwave clock made this purchase initially worth it. Having the light / hood fan come on automatically when the paired stove burner turns on is a feature I absolutely love. The fan / light can also be programmed to shut off after the burners are all off (delay timer is adjustable). There is a major flaw in the design of the door, door handle and associated electronics. The door is extremely flexible, this causes issues with the safety switches over time. Due to the flex, all three safety switches do not activate at the same time. This causes arcing through the switch, eventually causing it to fail. The assembly that holds the safety switches has significant play in its position which makes the problem much worse. I did not expect this type of deficiency in such a high end microwave.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, May 12, 2022
Hey there,
Thank you so much for taking the time to share your thoughts with us. We're glad to hear that you love certain features about this microwave including the synchronization and the automatic lights and hood. Your concerns about the door are heard and we'll make sure that are passed along to our development team for review. If you have any problems, please let us know. Mike@GEA
Thank you so much for taking the time to share your thoughts with us. We're glad to hear that you love certain features about this microwave including the synchronization and the automatic lights and hood. Your concerns about the door are heard and we'll make sure that are passed along to our development team for review. If you have any problems, please let us know. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great features POOR NIGHT VIEW OF FUNCTION PAD NO
on May 21, 2022
Posted by: LIZZY THE COOK
from ROCKVILE CENTRE, New York
NO NIGHT VISION PAD NOT LIT UP DIFFICULT WITHOUT A FLASHLIGHT HANDY POOR ENGINEERING
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Kianna@GEA, GEA, May 23, 2022
Hello,
Thanks for the review. We're happy to hear that you like the appearance, but sorry that the lighting is not to your liking. Your full satisfaction is important to us, and we'll use your feedback to improve.
The unit does offer a surface light. To operate, press SURFACE LIGHT once for low light, twice for high light or a third time to turn the light off.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for the review. We're happy to hear that you like the appearance, but sorry that the lighting is not to your liking. Your full satisfaction is important to us, and we'll use your feedback to improve.
The unit does offer a surface light. To operate, press SURFACE LIGHT once for low light, twice for high light or a third time to turn the light off.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
just don't
on June 6, 2022
Posted by: AnotherAngryCustomer
from Pensacola Florida
It's DEAD!!! after 2yrs of not even heavy use. We paid a nice amount for this to profile unit to go with our kitchen remodel. And I must say I'm not happy with this company, I'm about to sell off the rest of appliances which are profiles as well. Just thought it would last as long if not longer than the stupid magic chef we had and that lasted 12yrs!! stay away from this unit. we even had to wait 3 months to get it due to pandemic and now its just DEAD!! Funny how things die just after warranty ends.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, June 16, 2022
Oh no! We’re so sorry your microwave stopped working so soon after purchase. An agent will be reaching out via email to request some additional information. We can imagine how disappointing this has been and we’d like to take a closer look. We hope to hear back from you soon. -Gina@GEA
Written by a customer while visiting geappliances.com