 |
Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
4
Nice features
on January 7, 2023
Posted by: DCC50
from Scottsboro
We love most everything about the microwave. Except it doesn't pull the air like we thought it would. We still like it
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Works well
on January 7, 2023
Posted by: Cindon
from Edison NJ
This microwave looks so much bigger than the last one. But inside it is still the same. Works much faster than the last one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Broke in less than three years
on January 9, 2023
Posted by: Mike AM
from Springfield, Pa
Same issue as everyone else. Started tripping the circuit around two years in and now we need to replace it. GE profile too?! We bought this for the expected quality and are extremely disappointed.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave was only 1 year and 3 months old!!!
on February 9, 2023
Posted by: BOZ II
from Alliance
Our microwave was only 1 year and 3 months old. Today (February 09, 2023) it started short circuiting on the inside right of the unit, sparking and smoking out the kitchen. Now, it doesn't work at all. What a waste of good money.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 10, 2023
Hi there!
We are truly sorry to hear that your new microwave short circuited and is no longer working after only 3 months past the warranty period. We understand the frustration this causes, and we want to do what we can to help with this.
With that being said, an agent is going to be reaching out to you directly via email requesting further information for you. If you would, please respond back to this email at your earliest convenience so we work towards providing a resolution on this for you.
Thank you for your feedback!
-Devin@GEA
We are truly sorry to hear that your new microwave short circuited and is no longer working after only 3 months past the warranty period. We understand the frustration this causes, and we want to do what we can to help with this.
With that being said, an agent is going to be reaching out to you directly via email requesting further information for you. If you would, please respond back to this email at your earliest convenience so we work towards providing a resolution on this for you.
Thank you for your feedback!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Large oven, much bigger tray and sq footage
on February 10, 2023
Posted by: Doc136
from Louisville, KY
Microwave is wonderful, looks great. Cooks much better than our old microwave
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great...while it lasts
on February 12, 2023
Posted by: Wss_003
from Wisconsin
Loved the microwave when it worked. Would not pay the price for it again based on the fact it doesn't last long enough to justify it. Trips the breaker every every time it's used.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy GE Appliances , February 14, 2023
Hello there - It's really nice to hear from you, we are super thankful for the review. Whenever we get a chance to see how our appliances are performing, it means a lot.
We're really sorry to hear that your microwave is having issues with the electronic controls. It can certainly be a frustrating and bothersome situation to be in. We know how important microwaves are in everyday cooking.
For the best assistance towards this we definitely would recommend scheduling one of our approved technicians to check this out. We're confident they would be able to find what is causing the issue and repair it. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there.
Jonathon@GEA
We're really sorry to hear that your microwave is having issues with the electronic controls. It can certainly be a frustrating and bothersome situation to be in. We know how important microwaves are in everyday cooking.
For the best assistance towards this we definitely would recommend scheduling one of our approved technicians to check this out. We're confident they would be able to find what is causing the issue and repair it. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but…..
on February 17, 2023
Posted by: CurtTex
from Meridian ID
I bought the profile 9005 microwave but had several service calls on it. It is now 5yrs old and dead. Since I have all black slate appliances I need to get this one again but don’t really want too
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 20, 2023
Hello! Thank you for taking the time to provide us with your feedback. We are extremely sorry to hear that your microwave has died after 5 years. We are happy to know that you like your Black Slate finish, but we know how frustrating and disappointing this must be. We appreciate you being a part of the GE Appliances family, and we deeply apologize about the inconvenience this causes. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good features
on February 19, 2023
Posted by: NY Grandma
from Long Island, NY
It functions well but the light is useless. It doesn’t light up the surface enough. And the control buttons are not at all touch sensitive. It takes a lot of pressure to turn them on.
I would recommend this to a friend!
Written by a customer while visiting geappliances.com