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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,751 reviews
5 Stars
2,407
4 Stars
745
3 Stars
250
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,743 out of
3,241)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
1
DON'T PURCHASE THIS MICROWAVE!
on January 7, 2023
Posted by: FredZepplin
from Arizona
It should've been recalled, along with the GE Profile Microwave/Oven combo. The people who are giving it positive reviews are doing so prematurely. It has “known” electrical issues. The micro-switches will begin failing after a year or two, resulting in a blown fuse or fuses. I had mine repaired by a professional three times within an 18-month period and here I am again with an inoperable microwave. The worst purchase I've ever made.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 9, 2023
Hello there -
We're very sorry to hear your microwave has had these issues and has had to be repaired 3 times in an 18-month period. This is not the consumer experience we want, and we regret any inconvenience you've had because of this. We'd like the opportunity to help! We've reached out to you via email to gather some additiona information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking with you soon. Best regards.
Kacie@GEA
We're very sorry to hear your microwave has had these issues and has had to be repaired 3 times in an 18-month period. This is not the consumer experience we want, and we regret any inconvenience you've had because of this. We'd like the opportunity to help! We've reached out to you via email to gather some additiona information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking with you soon. Best regards.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Trips breaker
on January 10, 2023
Posted by: Unhappycustomer000000
from Naples FL
Not even 2 years old and stopped working. Kept tripping the breaker and now it has stopped working completely.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 11, 2023
Hey there - We're very sorry to hear your microwave has stopped working after 2 years of use. We understand how disappointing this must be. We'd like the opportunity to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking to you soon. Kind regards. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not LED over the range light!
on January 10, 2023
Posted by: pnotuner
from Richmond, CA
One of the reasons we bought this model is that the product info states that the cooktop lighting is LED. This is not true. I turned it on and noticed that it was not particularly bright. Then I held my hand close to the cover plate and noticed it was quite hot. I removed the cover plate to visually inspect the bulb, and sure enough, it is a halogen. The other problem is that the screw that holds the plate in place goes into a piece of sheet metal that is a nano thickness, between 1/32" and 1/16" at best. The screw is permanently loose because the sheet metal is so thin that it can't have more than one or two threads. Also, replacing the bulb is difficult for the average person due to the very short screw that holds the plate in (the plate cover has a lot of free play, making it difficult to mate the screw up with the hole) and the nature of halogen bulbs with the 2 prongs. That's why we wanted an LED bulb--because they last a long time. GE, you need to change the info about the cooktop lighting! Or how about producing an LED bulb that will fit in this spot? I'm selecting one star based on this problematic piece of bad information. It was just installed a couple of hours ago so I have not used it for cooking yet. I am trusting that this microwave will work as well as our last Profile that lasted 20 years.
Response from geappliances.comBy Krystal@GEA, GE_appliances, January 14, 2023
Hi there- We appreciate your feedback. We do apologize if the product description was unclear about the cooktop bulb, we know that can be frustrating. We did verify that the product description is correct and we really want to thank you for letting us know this was an issue. We are confident that you will enjoy your new microwave. Please feel free to reach out if you need any help in the future.-Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke in less than three years
on January 12, 2023
Posted by: Mike AM
from Springfield, Pa
Great looking and worked well for the first two years. About two years in it started tripping the breaker and now won't run at all without tripping it. Seems like a common issue. Would avoid this set.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 19, 2023
Good afternoon.
Thank you so much for taking the time to provide us with some honest feedback. It can be incredibly frustrating to enjoy your microwave and it all of a sudden does not work anymore the way you need it to. Your ownership experience is very important to us and we are truly sorry to hear yours has been disappointing.
Your concerns will be taken seriously as we pass along this information to our teams. We will continue to work and improve the quality of our products to provide a better experience. Please feel free to reach out to us if you need anything at all.
-Haley@GEA
Thank you so much for taking the time to provide us with some honest feedback. It can be incredibly frustrating to enjoy your microwave and it all of a sudden does not work anymore the way you need it to. Your ownership experience is very important to us and we are truly sorry to hear yours has been disappointing.
Your concerns will be taken seriously as we pass along this information to our teams. We will continue to work and improve the quality of our products to provide a better experience. Please feel free to reach out to us if you need anything at all.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Hidden handle door
on January 14, 2023
Posted by: ROldright
from Englewood CO
The microwave works great. I hope the door holds up. It seems light weight.
I would recommend this to a friend!
Features
4
Performance
5
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent product
on January 14, 2023
Posted by: Er1c
from Florida
GE is a good name for appliances in general. This microwave is well built, well designed and looks great. Excellent price for a quality product
I would recommend this to a friend!
Features
5
Performance
1
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
The guys love it!
on January 16, 2023
Posted by: Mountain Man Jack
from Virginia
Just what we needed. Does too many things to mention. Some of our club members may never cook on a stovetop again.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 9, 2023
Hello there! We appreciate you taking the time to provide us with your feedback. We are ecstatic to hear that you are loving your new microwave. This is such a beautiful model with many great cooking features we hope you get to experience. Thank you for choosing GE Appliances for your home. We hope you enjoy your new microwave for many years to come! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Wish I had bought another model
on January 16, 2023
Posted by: Rich from Broomall
from Broomall PA
This model does not offer as many features as some of the cheaper models.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Pablo@GEA, GE Appliances, January 18, 2023
Hello there,
While we're happy to see that you like the appearance of your unit, we're also very sorry to hear that your microwave's features have not met your expectations.
We value this feedback, and we will share your insights with our product and design teams for future design consideration.
Also, we recommend referring to pages 7-16 of the owner's manual to learn the multiple ways in which you can use the included features with this model. You can find a copy of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000118.pdf
Please know you can always reach out to us once more if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
While we're happy to see that you like the appearance of your unit, we're also very sorry to hear that your microwave's features have not met your expectations.
We value this feedback, and we will share your insights with our product and design teams for future design consideration.
Also, we recommend referring to pages 7-16 of the owner's manual to learn the multiple ways in which you can use the included features with this model. You can find a copy of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000118.pdf
Please know you can always reach out to us once more if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
Written by a customer while visiting geappliances.com