 |
Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,769 reviews
5 Stars
2,411
4 Stars
751
3 Stars
253
2 Stars
125
1 Star
229
85%of customers recommend this product.
(
2,748 out of
3,250)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
1
2 years DEAD to the WORLD
on April 19, 2023
Posted by: Lofty2357
from Pine Island MN
After only 2 years of use, DEAD to the WORLD….ran continuity test on all the fuses and thermostats…all checked out fine, door switches all work…just DEAD.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA, GE_Appliances, April 19, 2023
Hi there.
Your over the range microwave is a super convenient appliance in your kitchen and we are sorry to hear it has stopped working for you. It would be our pleasure to offer further assistance.
One of our agents will be reaching out directly to gain some more details. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you. Thank you for sharing this experience with us.
-Haley@GEA
Your over the range microwave is a super convenient appliance in your kitchen and we are sorry to hear it has stopped working for you. It would be our pleasure to offer further assistance.
One of our agents will be reaching out directly to gain some more details. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you. Thank you for sharing this experience with us.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not working for a second time
on April 19, 2023
Posted by: Rjastro
from Crown point In
We had to change the thermoprotector already, and it worked for a few months and now it's out again. It's a 2020 ge profile modle but we didn't install it til like may 2021. It is not used heavily. Just to warm leftovers. Ugh so so aggravated.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, April 20, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your microwave has given you trouble, we know that’s incredibly frustrating. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your microwave has given you trouble, we know that’s incredibly frustrating. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice APP
on April 20, 2023
Posted by: Lion69
from ATL
All Is good, GE product purchased in the fame timeframe should look similar. They do not.
All these are profile series.
MW clock is extra bright and can't be adjusted.
All these are profile series.
MW clock is extra bright and can't be adjusted.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features, well designed.Sleekness
on April 24, 2023
Posted by: Marsha3400
from Knoxville, TN 37918
We’ll designed, beautiful! Love the quickness! Love the quality.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Expense garbage - trips breaker, died
on April 24, 2023
Posted by: dannylm
from miami, fl
Unit is less than 3 years old. Randomly trips the breaker, today it never came back on. Electrical/breakers tested without issues, something is wrong with this microwave as many people report the exact same problem. I don't know if this is repairable.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, April 25, 2023
Good afternoon,
We're sorry to hear that your microwave keeps tripping the breaker. We understand the frustration this causes, and we truly apologize.
In this case, we would recommend that you schedule a service appointment so that one of our qualified GE Appliances technicians can come out and take a look a the issue at-hand for you. We are confident they will be able to determine the root of the issue.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thank you for your review, and for choosing GE Appliances for your home! -Devin@GEA
We're sorry to hear that your microwave keeps tripping the breaker. We understand the frustration this causes, and we truly apologize.
In this case, we would recommend that you schedule a service appointment so that one of our qualified GE Appliances technicians can come out and take a look a the issue at-hand for you. We are confident they will be able to determine the root of the issue.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thank you for your review, and for choosing GE Appliances for your home! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
As expected
on April 25, 2023
Posted by: Dan8675309
from Spokane, WA
Excellent quality, as expected from a company that has been in the game this long.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Microwave Upgrade
on April 25, 2023
Posted by: GE Microwave Upgrade
GE Microwave is sleek and matches other appliances perfectly
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Failure
on April 26, 2023
Posted by: JerryAr
from Georgia
Only 5 years old and the magnetron has failed…I have never had one fail before. The last over the range unit I had from GE was still going strong after 12 years…very disappointed as I have always purchase GE appliances. We are now stuck because the opening in our cabinet.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
5
Response from geappliances.comBy Tierra@GEA, GE Appliances, April 27, 2023
Oh no!
We're so very sorry to hear that your microwave stopped working. We can certainly understand how disruptive something like this can be and we want to help. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a wonderful day. - Tierra@GEA
We're so very sorry to hear that your microwave stopped working. We can certainly understand how disruptive something like this can be and we want to help. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com