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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
4
Dangerous door opening has a very sharp edge
on February 6, 2026
Posted by: HJJJ
There is a sharp edge on the door opening which is of concern.
Written by a customer while visiting geappliances.com
Customer Rating
5
Stunning Design
on January 9, 2019
Posted by: Wendy2734
from Brick, NJ
We just renovated our kitchen and needed an over the range microwave. It is really beautiful and so large inside. The lighting and fan are great too! We always buy GE Profile and will continue to do so!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Was great, until it wasn’t. Didn’t make it 4 years
on July 27, 2022
Posted by: Carolyn2022
from Georgia
We loved the look of this microwave and after installation it was great. I was always a little concerned about the cord holding the wires to the door as it was slowly fraying. Well, less than 4 years in and the microwave is shot. You open or close the door? Breaker blows. Try to turn it on, breaker blows. I won’t even bother replacing it with another ge. Outlet tested, no issues with it or breaker. For this kind of money, it shouldn’t break down this soon. Repair guy said this one is too expensive to even try and repair. Out of warranty so I am out of luck.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 8, 2022
Hey there, and thanks for contacting us about this. While we’re glad you loved the microwave’s appearance and it worked well for you initially, we truly hate to hear you had that concern with the cord and the microwave is now not working correctly. This isn’t the performance we would expect from the model, and we sincerely regret the inconvenience you’ve experienced. Your feedback will be sent to our team for review, as we want to make sure we’re aware of any possible areas of concern with our models.
As there are no issues with the outlet or breaker, you may want to try resetting the microwave’s electrical components by disconnecting it from power for a couple minutes before reconnecting; this can help resolve some issues. If you consulted a local repair business and would like to check with our GE Appliances service department specifically about this, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Going forward, we’ll do all we can to earn back your trust in our brand. If you have any other concerns or questions, we’re always happy to offer assistance. -Sarah@GEA
As there are no issues with the outlet or breaker, you may want to try resetting the microwave’s electrical components by disconnecting it from power for a couple minutes before reconnecting; this can help resolve some issues. If you consulted a local repair business and would like to check with our GE Appliances service department specifically about this, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Going forward, we’ll do all we can to earn back your trust in our brand. If you have any other concerns or questions, we’re always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Crapped out in less than 2 years
on September 11, 2019
Posted by: kadMT
from Montana
We've had this microwave less than two years and used it regularly. It has now stopped working less than two years from our purchase date, but after the warranty expiration. Not happy.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 17, 2019
Hello kadMT - Thanks for your review. We’re truly sorry for your experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worse Microwave Ever
on October 28, 2021
Posted by: Gpowers
from St Louis Mo
Microwave stop working one month after one year warranty expired and read other reviews about microwave having electrical issues that generally happen after one to two years and costly to repair. GE is aware of this and need to take microwave off the market and reimburse the consumer!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 29, 2021
Hi, We're so sorry to hear your microwave has stopped working one month beyond the warranty period. This sounds incredibly frustrating and is not the ownership experience we strive for. We'd like to get some additional information and we'll be reaching out to you via email. Thanks for the feedback, we wish you had a better experience than this! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
No external handle! Dimensions are misleading
on February 22, 2024
Posted by: MarkNYC
from New York, NY
This is a good looking microwave, with plenty of space inside. Controls are a little hard to push. We would be completely satisfied except for the internal handle. Before buying, we checked dimensions online. The needed width is 30 inches, which would fit exactly into the space. HOWEVER, nowhere is it indicated that there must be extra space on the right in order to fit your fingers behind the door to pull it open. We're looking for a handle to stick on the door so we can open it more easily. Right now we have to put our hands on the top and bottom of the door and pull it open. We usually leave it open when not using it to make it easier.
Written by a customer while visiting geappliances.com
Customer Rating
3
Like the chef connect.
on January 5, 2016
Posted by: partyof6
from Iowa, United States
I bought this microwave oven a month ago to go compliment the GE Gas Range that I purchased. In general the microwave oven has performed as expected. On one occasion the vent fan turned on automatically while both ovens and the cooktop were in use. The chef connect was setup to not activate the vent fan. Once the vent fan came on it would not turn off. This leads me to believe that there are quality problems with the microwave oven. The door to the oven seems "flimsy" because the hinge has excessive free play vertically. The buttons on the microwave oven have to be pushed hard to activate them.
I would recommend this to a friend!
Features
4
Performance
4
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
Great feature!
on June 17, 2016
Posted by: KK64
from Seneca, SC, United States
I purchased the microwave to match the other slate color appliances. It is very large & bulky. Because the features are made on the door instead of the side it is huge! You must be careful opening it up as I have fit myself in the head a couple of times. If it has a light inside you can't tell what's in it becaus the front panel is so dark.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com