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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,769 reviews
5 Stars
2,411
4 Stars
751
3 Stars
253
2 Stars
125
1 Star
229
85%of customers recommend this product.
(
2,748 out of
3,250)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
5
Now Our GE Kitchen is Almost Complete
on October 27, 2025
Posted by: baidoo711
[This review was collected as part of a promotion.] We needed a microwave after our previous one didn't work after four years. We have a GE range and love it. Made total sense to get a GE over the range microwave. We love the capacity and the control options. Installation was handled by a professional. It has a range of power. Ventilation isn't a problem as we vent out the house. Very happy.
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Quality
on November 16, 2025
Posted by: DC28
Unit stopped heating after 16 months. Previous GE Profile microwave lasted 20 years. Look somewhere else for better quality.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, November 17, 2025
We want to get more information from you regarding your microwave no longer heating and will be reaching out via email soon. Please contact us back via email when you are able.
Written by a customer while visiting geappliances.com
Customer Rating
1
Completel Garbage
on November 24, 2025
Posted by: Will never use GE again
from Alabama
What a waste of money. GE has gone down the toilet. Bought this to replace another GE microwave and nothing but problems. Now it trips the breaker at any attempt to use. UNSAFE!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Profile, November 25, 2025
We would like to help and provide some guidance. We would first suggest making sure that your electrical requirements are all met for this unit. You can find this information located on page 2 of the installation instructions. The installation instructions can be found at the link listed below.
https://products-salsify.geappliances.com/image/upload/s--MG5Xjtc3--/efb0918bb9ca09e73497d6a6361b95d3585fffe7.pdf
If you find that the requirements are met and you are still experiencing trouble, please reach out to our Bodewell team so they may come and inspect your unit. They can be reached at the phone number and link below.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--MG5Xjtc3--/efb0918bb9ca09e73497d6a6361b95d3585fffe7.pdf
If you find that the requirements are met and you are still experiencing trouble, please reach out to our Bodewell team so they may come and inspect your unit. They can be reached at the phone number and link below.
833-426-3393
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken after 20 months
on November 25, 2025
Posted by: jjenblank
from LaCrosse, WI
[This review was collected as part of a promotion.] I barely had this for 22 months and it is broken. I had to purchase a new one. I will not be recommending
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, November 26, 2025
We are sorry to hear you had trouble early on with your microwave and you decided to go with another unit. We hope we can earn your trust back in the GE Profile brand in the future.
Written by a customer while visiting geappliances.com
Customer Rating
2
New Microwave
on February 6, 2026
Posted by: Hotty Totty
It’s extremely loud when the magnetron engages. Would have been nice if GE would have used the same mounting brackets, my 3rd GE microwave and all 3 used different brackets.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Dianna, GE_Appliances, February 9, 2026
We would like to help and provide some information. We have an article on our website that will have normal sounds and characteristics for your microwave unit that will be linked below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
Each of our microwave units comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and Installation Instructions needed to complete the installation process.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
Each of our microwave units comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and Installation Instructions needed to complete the installation process.
Written by a customer while visiting geappliances.com
Customer Rating
4
Controls
on February 6, 2026
Posted by: Walkbig
Overall look fits well in my kitchen.
Very satisfied with installed Features
This model has even less viewing area for contents while microwave is in operation.
One concern about the door handle area. The edge (outer corner) is sharp enough to cut; it would definitely lacerate a forehead if forceful contact is made while the door is open.
Very satisfied with installed Features
This model has even less viewing area for contents while microwave is in operation.
One concern about the door handle area. The edge (outer corner) is sharp enough to cut; it would definitely lacerate a forehead if forceful contact is made while the door is open.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Dianna, GE_Appliances, February 17, 2026
We are glad to hear you are satisfied with the features on your new microwave unit. We would like to get more information about the handle. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Dangerous door opening has a very sharp edge
on February 6, 2026
Posted by: HJJJ
There is a sharp edge on the door opening which is of concern.
Response from geappliances.comBy Vikki, GE_Appliances, April 9, 2026
If you have not already done so, we recommend contacting our GE Appliances service team - Bodewell by calling 1-833-426-3393 to schedule an appointment to have your microwave evaluated and repaired as needed.
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed in product
on March 30, 2026
Posted by: Glee1232
from Huntsville Al
Microwave is not even 3 months old and already having problems. One of the light bulbs quit working which I can replace. Now something keeps tripping the time off. I’ve reset it 5 times today.
When we installed it we could never get it level either. It’s tilted. No matter what we did we could not fix it. This product cost too much to not have good service from it. I think I got a lemon!
When we installed it we could never get it level either. It’s tilted. No matter what we did we could not fix it. This product cost too much to not have good service from it. I think I got a lemon!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, March 30, 2026
We'd like to help you with your microwave's bulbs not working and tripping the time off. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com