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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
1
Do better GE
on January 7, 2026
Posted by: AL USMC
from Huntsville, AL
Bought this to replace a similar model that is no longer made. Pretty much the same microwave from the controls aspect; as well as, the same size. Issues: The mounting screws are in different locations than the discontinued model. The plug is 1/2 inch off the previous model location as well. The mounting bar is also different so you can’t use the previous bar. Now I have a bunch of holes in the cabinet above to accommodate the additional holes required. Needs to be a better method for hole placement than a larger piece of paper pattern. Should have been a no brainer to leave them the same. Irritating to say the lease.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, January 12, 2026
When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts and exhaust adapter should also be used. The mounting kits have changed over the years and are not interchangeable. Please know that your feedback is appreciated, and we will be certain to share this with our team.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it
on January 7, 2026
Posted by: Jackson 27
So far it's working great for the past few weeks we've had it.
Response from geappliances.comBy Tierra, GE_Appliances, February 5, 2026
Thanks for taking the time to share how it's going with your new microwave. This unit is simple to use and gets the job done. We hope you will enjoy it for many years to come!
Written by a customer while visiting geappliances.com
Customer Rating
3
Keys on Touchpad had to Press
on January 9, 2026
Posted by: KD26
Just installed this to replace an 11 yr old GE microwave which keypad went bad. Opted for this new profile model with its clean looks. As mentioned by other reviews, the touchpad is VERY had to press on all keys. This definitely needs to be addressed in future models.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Don, GE_Appliances, January 15, 2026
We recommend scheduling service with our Bodewell team by calling 1-833-426-3393 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
CONTROLS
on January 9, 2026
Posted by: Oldman 47
Like the position of the controls, great for short people to operate
Response from geappliances.comBy Diego, GE_Appliances, February 4, 2026
We’re happy to hear you like the convenient position of the controls perfect for easy operation!
This microwave also offers a spacious 2.1 cu. ft. capacity with 1,000 Watts of power, delivering fast, even cooking for family meals and everyday favorites. With Chef Connect, you can enjoy added convenience by syncing clocks and range elements with the microwave’s surface light and vent with just a single touch.
Thank you for choosing GE Profile for your home!
This microwave also offers a spacious 2.1 cu. ft. capacity with 1,000 Watts of power, delivering fast, even cooking for family meals and everyday favorites. With Chef Connect, you can enjoy added convenience by syncing clocks and range elements with the microwave’s surface light and vent with just a single touch.
Thank you for choosing GE Profile for your home!
Written by a customer while visiting geappliances.com
Customer Rating
1
Problem already - just purchased
on January 10, 2026
Posted by: JohnG2026
from Sussex, WI
Poor. We like the look of it and it is the same base model as the previous one we bought 5 years ago. This new one, however, has an intermittent problem where the fan turns on for no reason and the light doesn't always turn on when you open the door. It appears to be a connection problem with the door. If I press up on the door slightly when the fan is running for no reason, the fan turns off. We now have a service call in on a microwave that is only two weeks old. Does anyone quality control the product before it leaves the factory? What a hassle for the customer.
Response from geappliances.comBy Sarah, GE_Appliances, January 15, 2026
We appreciate your loyalty to our brand, and we’d like to address any issue you’re having. If you’d like to try troubleshooting, we recommend disconnecting the microwave from power for a couple of minutes before reconnecting, to reset it.
If you aren’t able to solve this with troubleshooting, we’re confident a technician will be able to assist at your upcoming service appointment and that your microwave will work well for you afterward. If you have any other questions or issues in the future, we’re always glad to offer assistance.
If you aren’t able to solve this with troubleshooting, we’re confident a technician will be able to assist at your upcoming service appointment and that your microwave will work well for you afterward. If you have any other questions or issues in the future, we’re always glad to offer assistance.
Written by a customer while visiting geappliances.com
Customer Rating
2
Short lifespan
on January 31, 2026
Posted by: CSHER
from NJ
Replacement unit needed- first unit died in 2 yrs. Had no real choice in replacement due to space limitations. When it works, no issues.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, February 2, 2026
We're happy to hear that your new microwave oven is working well so far. Let us know if there is anything we can assist with.
Written by a customer while visiting geappliances.com
Customer Rating
1
No high hopes
on February 4, 2026
Posted by: KCnVA
from VA
This is my third GE microwave, including two Profiles and a Cafe in 6 years. I frankly don't have high hopes for this one either but at least it was cheaper than the cafe.
Response from geappliances.comBy Adrian, GE_Appliances, February 5, 2026
We are honored to have you as a part of the GE Appliances family, and we are confident that this GE Profile microwave will serve you well for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
5
Installation
on February 6, 2026
Posted by: ljh50
They were on time and cleaned up after the installation. Great Service.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com