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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
5
Stunning!
on October 6, 2019
Posted by: Gertrude76
from South Carolina
I love the buttons along the bottom and the hidden side handle. It's design is stunning!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Clean and sleek.
on October 7, 2019
Posted by: rata77
from California
Love our new GE profile microwave. Very clean appearance. Great power and features. Very easy to keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth it...
on July 11, 2020
Posted by: PeeDeeYay
from Minneapolis, MN
When we bought this microwave oven 4 years ago, we were led to believe that the Profile line was superior to other GE products. While the microwave worked fine for 4 years, it suddenly stopped... all electrical functions quit and it no longer works. We had to replace it... not worth repairing. To only get 4 years out of a top of the line product is a huge disappointment. Also, that door that covered the entire front of the microwave was not user friendly. Every time you opened the door you had to step back or get hit in the head.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Design
on September 12, 2020
Posted by: BobbyJohn
from Butler, GA
Wires go thru the door & after time break & no parts according to repair man. Home Depo protection plan reimbursed me so I bought a different Micro wave where the wires do NOT go thru door.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted 7 days
on September 16, 2020
Posted by: Leeko
from Raleigh NC
I purchased this microwave installed it 7 days later it stopped working. The store replaced it, 2 weeks with the new one so far it’s still working.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Pretty but disappointing
on February 5, 2021
Posted by: Airick1025
from Las Vegas, NV
The model is very modern and large however when I went through the "reheat" process for pizza, the unit overcooked the pizza beyond repair. I assumed the model with the smart features would be able to act better. Additionally, I was very disappointed with the limited wireless technology. I was under the impression the model included some form of Wi-Fi connectivity but it appears it is only able to link to the compatible stove model with the microwave.
Features
1
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, February 9, 2021
Hello Airick1025, we're pleased to see that you're satisfied with the appearance of your microwave, but we're sorry to hear about the difficulties you've had with your reheat and connectivity. For connectivity issues, we recommend you call the GE Appliances Connected Home Support Line at 1-800-220-6899 or email connected@help.geappliances.com.
We're wishing you the best,
Guy@GEA
We're wishing you the best,
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
So much wrong with this model
on July 17, 2021
Posted by: Amlow
from Mercer island
First, it seems to have an electrical problem. It trips the breaker when I open the door. Only had it two years! Second, the touch scree panel is designed with grey font that is small and impossible to see. I had to add stickers to be able to know the location of the commonly used buttons (30 seconds; fan, light over stove, popcorn)
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 23, 2021
Hello,
We're awfully sorry to hear that your microwave is tripping your circuit breaker and the controls are hard to see. We certainly understand how those can be frustrating. If the microwave trips the house fuse or breaker:
Be certain the microwave is on its own dedicated circuit.
Reset the breaker or replace the household fuse and try the microwave one more time.
If the breaker trips off again, unplug the microwave and contact service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We'll be sure to share your comments about the control panel to the development team. Take care! Mike@GEA
We're awfully sorry to hear that your microwave is tripping your circuit breaker and the controls are hard to see. We certainly understand how those can be frustrating. If the microwave trips the house fuse or breaker:
Be certain the microwave is on its own dedicated circuit.
Reset the breaker or replace the household fuse and try the microwave one more time.
If the breaker trips off again, unplug the microwave and contact service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We'll be sure to share your comments about the control panel to the development team. Take care! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't work
on July 28, 2021
Posted by: Larsindc
from District Of Columbia
Nice looking, but that is all its good for. Stopped heating after 3 months of light use - mostly just reheat food. Exhaust fan is pretty much useless. It doesn't work either. The clock and timer work, and the light comes on and turntable turns. Otherwise, not much value here.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Greetings,
Thank you so much for taking the time to review your microwave. We're so sorry to hear that your microwave stopped heating. We absolutely understand how aggravating that is. We do see that you took advantage of your warranty to schedule a service appointment. We're always here to help if you need it! Mike@GEA
Thank you so much for taking the time to review your microwave. We're so sorry to hear that your microwave stopped heating. We absolutely understand how aggravating that is. We do see that you took advantage of your warranty to schedule a service appointment. We're always here to help if you need it! Mike@GEA
Written by a customer while visiting geappliances.com