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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
1
It stopped working at two years.
on September 19, 2020
Posted by: Anonymous
from Seattle
It stopped working after two years and a microwave should easily last 10 years.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features very modern looking
on November 19, 2020
Posted by: Badmens Bluff
from Moravia Ny
Looks are wonderful very easy to use and very modern
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Issues with the microwave
on December 17, 2020
Posted by: rcw1971
from Cleveland, TN
We've had the Model PVM9005SJSS for approximately four years and have been pleased with the microwave. However, it is now having issues; we have to open and shut the door numerous times to get the microwave display to come on so that it will work. Have other people had this issue? Is there a part that can be purchased for this issue for a DIY person?
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 21, 2021
Hi rcw1971, we appreciate the feedback. We're sorry about your microwave display. We can understand how annoying this is for you so we apologize for any headaches its caused. We would first recommend disconnecting power to the microwave for 2-3 minutes to reset the controls. If this doesn't help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - For the safety of our customers, we recommend that all repairs on a microwave be completed by a certified technician. We hope this helps. If you have any other questions or concerns, you can reach out to us via e-mail here: https://www.geappliances.com/ge/service-and-support/contact.htm - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
No power, keeps blowing fuse.
on December 22, 2020
Posted by: Dave602
from NY
Only had the Microwave for 3-6 months, currently not working - no power to system, also awaiting a fan which the tech believes is causing the fuse to blow, (happened twice) Would replace the fuse myself, but by design you would have to take it down and apart to replace. Awaiting parts on backorder, ended up purchasing a counter top for the time being just to re-heat food.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 14, 2021
Hello Dave602 - Thanks for your review. We apologize for the issues you've had with your microwave and understand how this would be frustrating. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn’t last - Not worth the $
on April 2, 2021
Posted by: Jma4677
from Pottsville, PA
Looks great but only lasted 5 years with normal household use. Very disappointed. My last GE lasted 15 years.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 5, 2021
Hi there - Thanks for taking the time to write a review. We hate to hear that your microwave isn't working. We can understand how disappointing this must be and we do apologize for your inconvenience. As we always work to improve our products, we'll be sure to share your experience with our engineering team. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working
on July 9, 2021
Posted by: Jason501
Microwave works great.....while it works. We've had to replace the front door as it just stopped working. And 6 months later the same thing happened.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 12, 2021
Hi, Thanks for sharing your experience! We're very sorry to hear of the difficulty you've experienced with your microwave door and understand how incredibly frustrating this would be. We'll be sure and pass along your comments to our product design team. They review these on a regular basis as an ongoing commitment to improve design and quality. Thanks for the valuable feedback! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
2.1 CU MICROWAVE
on December 9, 2021
Posted by: soNGBIRD61
from POWDWER SPRINGS GA
EXCELLENT MICROWAVE, EASY TO USED WILL LAST A LONG TIME BECAUSE OF THE CONSTRUCTION
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Too Soon to rate
on January 3, 2022
Posted by: R O N
from Frankfort IL
So far so good. The microwave is quiet and works flawlessly, but it is way too early to give an honest review as we’ve only had installed for 2 months. Our original GE Profile items purchased in 2005 served us pretty well so we’ll only purchase GE Profile products until proven otherwise.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, January 9, 2022
Hey there, we couldn't be happier to see your new microwave is running quietly and working flawlessly. We appreciate your loyalty to us and we're wishing you the very best. Please know if you ever come across any questions about your new unit, you can message us on social media.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com