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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
4
The capacity is not what's advertised
on March 19, 2022
Posted by: Mike1950
from Burnsville, MN
Instead of a 2.1 cu ft cavity it only came with a 1.416 cu ft cavity. Product specs on web page: Total Capacity (cubic feet) 2.1 cu ft Cavity (W x H x D) 23-5/32 x 10-5/32 x 15-3/16. What I got is (W x H x D) 19.5 x 9.125 x 13.75 Total Capacity (cubic feet) = 1.416 cu ft.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
After more than 4 months...I am thrilled!
on March 20, 2022
Posted by: MWilder
from Denver Colorado
When the original one died in October after just three years, I was hoping it would be a quick fix...but it took almost five months...and finally I have a fantastic new WORKING microwave. Thank you GE.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Frustrating quality anymore
on April 9, 2022
Posted by: This frustrates me to
from Pa
Most likely my last GE appliance. Microwave control overlay is bubbled as if installed by an absolute amateur. You will not notice through all the packaging tape is removed AFTER it is installed. The range was a several month fight with the smell of gas, finally after 3 repair visits with numerous parts replaced, the ENTIRE manifold was replaced! This is natural gas leaking from the factory manifold. QC is obviously an unmanned section of the factory anymore.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, April 13, 2022
Hello,
Thanks for reviewing your microwave. We're happy to hear that you like the features, but sorry about the issues that you've had. This is not the experience we want for you, and we'll use your feedback to improve.
We hope to restore your confidence in us in the future, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your microwave. We're happy to hear that you like the features, but sorry about the issues that you've had. This is not the experience we want for you, and we'll use your feedback to improve.
We hope to restore your confidence in us in the future, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Style and function
on August 23, 2022
Posted by: PapaLou
from Morgan Hill, CA
I have been an ardent GE Appliance user since 1962 but as of these past few years I have been greatly disappointed in the GE quality and have transitioned to competitive brands.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 6, 2022
Hello - We appreciate how long you've been loyal to GE Appliances and are glad to see you are enjoying your new microwave oven's performance, features, and appearance! However, we're sorry to hear you are disappointed in the quality. We strive to provide the best appliances using durable materials to last for many years.
If you have any questions or concerns, please reach us directly. We are always glad to help you in any way we can. We are confident your microwave will do great for your home. We hope that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Shayla@GEA
If you have any questions or concerns, please reach us directly. We are always glad to help you in any way we can. We are confident your microwave will do great for your home. We hope that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Microwave
on September 7, 2022
Posted by: Chedder l
from North Carolina
Our GE microwave failed twice in less that 3 years, not good
No, I would not recommend this to a friend.
Features
5
Performance
4
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, September 19, 2022
Hello there, thank you for taking the time to reach out to us. We're so sorry to hear that failed twice in a matter of 3 years. This is certainly not what we'd want for our consumers. For the best help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If you need anything else, you can also always find us on social media. We appreciate you reaching out to us and we're grateful to have you in our GEA family.
Guy@GEA
If you need anything else, you can also always find us on social media. We appreciate you reaching out to us and we're grateful to have you in our GEA family.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Kicking my Breaker off once a day?
on November 27, 2022
Posted by: priso559
from Reedley, CA
I purchased this GE microwave as a replacement after reading that others are having breaker issues as well leads me to believe that GE Needs to research this more and figure out a solution fast. My breaker kicks off occasionally and when it does it's because something was in the microwave.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 29, 2022
Hi there,
Thank you for taking the time to leave your honest feedback with us about your new microwave. We're sorry to hear your microwave is kicking your breaker off occasionally. We know how frustrating that must be, and we apologize for your inconvenience. We strongly encourage you to take advantage of your one-year warranty by calling our GE Consumer Service at 1-800-423-2737. We're certain one of our great technicians will be able to figure out why your breaker is kicking off while you're using your microwave. Please come back to us with additional questions, as we're here and always happy to help!
Kacie@GEA
Thank you for taking the time to leave your honest feedback with us about your new microwave. We're sorry to hear your microwave is kicking your breaker off occasionally. We know how frustrating that must be, and we apologize for your inconvenience. We strongly encourage you to take advantage of your one-year warranty by calling our GE Consumer Service at 1-800-423-2737. We're certain one of our great technicians will be able to figure out why your breaker is kicking off while you're using your microwave. Please come back to us with additional questions, as we're here and always happy to help!
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Does not last.
on January 8, 2023
Posted by: Jay2879
Brought this in February 2018 and this morning started tripping the circuit breaker.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 9, 2023
Hello - We're very sorry to learn that your microwave has started tripping your circuit breaker after using it since 2018. We understand how disappointing it must be that this unit did not last as long as you expected. We'd like to help! We've reached out to you via email to gather some additional information. We look forward to chatting with you soon. Kind regards. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Nice design but tripping the breaker often
on January 18, 2023
Posted by: slakshm1narayanan
from Chantilly VA
We bought this microwave 3 years back and year back the microwave was tripping the breaker. We called up Service and they fixed the fuse. Now after a year again it is tripping. We never had the issue with our previous GE Profile.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, January 19, 2023
Hello-The quality and longevity of our products is very important to us, and we strive to build our appliances with durable materials that are built to last. We are sorry that you are having the same fuse issue again, that is not the experience that we want for you. The trouble you’ve had with the microwave will certainly be sent to our design team for review and future development. Please let us know if we can help with anything in the future. Thank you for being part of the GE Appliances family.-Krystal@GEA
Written by a customer while visiting geappliances.com