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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,769 reviews
5 Stars
2,411
4 Stars
751
3 Stars
253
2 Stars
125
1 Star
229
85%of customers recommend this product.
(
2,748 out of
3,250)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
2
Different dimensions
on March 2, 2024
Posted by: Angry Old Man
from Pa
I purchased this model, I thought, to replace the same exact model that broke on me almost exactly 3 years from original purchase. I was hoping that it would just fit in the custom cabinetry that I had built around the original unit. Well that’s not the case this new unit does not have the same dimensions. Had to drill new mounting holes, there is now a gap on top, the door hits the knob on the cabinet next to it. Not really happy that the old one broke down after only three years and the new has different dimensions. There are only two adults in the house that use the microwave maybe twice a day.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, March 5, 2024
We are apologetic about your new microwave not fitting your designated space and requiring additional holes for installation. The sizes of appliances can vary for each series of a mode due to parts sourcing and technological advances. We appreciate your feedback, as we're always looking for new ways to improve our products.
Written by a customer while visiting geappliances.com
Customer Rating
3
This Microwave Oven Model Has Declined in Quality
on April 10, 2024
Posted by: HndyDave
from Central Florida
This model's look has changed over the past 6 years. There is a visible bulge that hangs down from the bottom of the oven. The entire microwave one inch shorter in height. They made it ugly to make the box and the door smaller to save on materials. The door no longer opens and closes with a solid hinge. (It feels loose.) The power level is also lower. The instructions to install the microwave are defective for rear vent installation. They leave out the need to install the damper on the rear opening. I know this because it was previously required and other microwave models show this damper being installed.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, April 12, 2024
We are honored to have you as a part of the GE Appliances family. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor design
on November 13, 2024
Posted by: TeriMac
from Wisconsin
Microwave works great. I’m not as happy with the functionality. The buttons seem hard to hit the right spot. There’s a huge unused area which forces one to shift to the side in order to close the door.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
3
Response from geappliances.comBy GE Appliances, November 15, 2024
We are happy to hear that your microwave is working great so far. We take your feedback seriously and will pass your comments about the functionality of your unit to our product team so they may look into this further. We are always looking for ways we can improve moving forward.
Written by a customer while visiting geappliances.com
Customer Rating
1
Bluetooth is worthless.
on September 16, 2025
Posted by: Michael27519
from Raleigh, NC
[This review was collected as part of a promotion.] Chef Connect is terrible. It works and then suddenly stops working. Have to turn off appliances to get it to pair back up. Biggest waste of money. Already had service come once.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 17, 2025
For assistance with getting the Chef Connect feature connected, please call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday 9am - 3pm ET, or email connected@help.geappliances.com.
Written by a customer while visiting geappliances.com
Customer Rating
5
new to us
on September 20, 2025
Posted by: triki
[This review was collected as part of a promotion.] we have not had it for long but so far we love it.
Written by a customer while visiting geappliances.com
Customer Rating
5
Replaced & earler modle of this same microwave
on November 11, 2025
Posted by: BaBaBooie2
[This review was collected as part of a promotion.] I purchased this unit to replace an earler model of this same unit that lasted 9+ years.
The price comparision from the earlier model was about $25 more. I am able to compair as I retain all paperwork and receipts form all major purchases to follow up on replacements or warrenty as needed.
This unit is generally the same size, only the height is a little smaller, which is ok as I like the extra clearance over the cook top. I installed the unit fairly easy, you will need 2 people to hang the new unit in place. The only issue with the install was the cabinet templet and how to set it to pick up the top mounting holes. The wall templet was right on. The bottom grease filters are the same size as the old ones, which I purchased to replace as needed. the charcoal filter at the top of the unit is different, Bummer! All in all if I get 9 years out of this unit it's worth it. It looks good, it performs well and I was happy to find the same style unit. As a note: I have a GE counter top microwave over 12 years old, that is another reason I return to GE for this type of appliance.
mb
The price comparision from the earlier model was about $25 more. I am able to compair as I retain all paperwork and receipts form all major purchases to follow up on replacements or warrenty as needed.
This unit is generally the same size, only the height is a little smaller, which is ok as I like the extra clearance over the cook top. I installed the unit fairly easy, you will need 2 people to hang the new unit in place. The only issue with the install was the cabinet templet and how to set it to pick up the top mounting holes. The wall templet was right on. The bottom grease filters are the same size as the old ones, which I purchased to replace as needed. the charcoal filter at the top of the unit is different, Bummer! All in all if I get 9 years out of this unit it's worth it. It looks good, it performs well and I was happy to find the same style unit. As a note: I have a GE counter top microwave over 12 years old, that is another reason I return to GE for this type of appliance.
mb
Written by a customer while visiting geappliances.com
Customer Rating
5
Stove
on November 13, 2025
Posted by: StovProf
[This review was collected as part of a promotion.] We like it, we are now getting use to the induction stove.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Pleased with my new GE appliance
on November 19, 2025
Posted by: Nanny Rose
[This review was collected as part of a promotion.] My new microwave was delivered yesterday. Have used it a few times Easy to understand how to use and easy to set clock. Working well thus far . Looks very nice . Installation by installers seemed a breeze. They were done in a jiffy. So far am pleased.
Written by a customer while visiting geappliances.com