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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Average Customer Rating:
4.3
Rating breakdown 3,746 reviews
5 Stars
2,406
4 Stars
742
3 Stars
249
2 Stars
122
1 Star
227
85%of customers recommend this product.
(
2,742 out of
3,240)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Slate
Customer Rating
1
Looks great but cheaply made!
on September 17, 2022
Posted by: Mr Key
from Virginia
Looks good but cheaply made! I have hade nothing but problems. I have replaced the door once already. Not the microwave isn't powering on again. I suspect it is the door malfunctioning once again! I have had the whole microwave replaced one and I have had the door replace another time. This Now I noticed that the plastic frame is falling apart.
This should not be happening for the amount of money spent on this product. This microwave was not cheap!
This should not be happening for the amount of money spent on this product. This microwave was not cheap!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, September 29, 2022
Thanks for reviewing your microwave. We're happy to hear that you like the appearance, but sorry that it is not powering on. We apologize for the inconvenience. Your comments about the quality are greatly appreciated as we are always looking for ways to improve.
To troubleshoot, unplug the microwave oven, then plug it back in. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
To troubleshoot, unplug the microwave oven, then plug it back in. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Worked okay till it didn't
on November 10, 2022
Posted by: Klhanson74
from Zimmerman, MN
Worked up until a day ago. Had it for two years and worked as advertised. Last night starting heating some vegetables for supper, the microwave started making a loud humming sound and it tripped the breaker. Unplugged the unit reset the breaker, plugged it in, display lit up for second started humming and tripped the breaker again. Guess we’re shopping for a replacement since it’s out of warranty.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Pablo@GEA, GE Appliances, November 14, 2022
Hello - while we're very happy to see that you like the appearance and features for this unit, we're also very sorry to know your microwave is not working as expected. We know this isn't ideal, and we completely understand your disappointment.
We recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Chef Connect is useless
on August 12, 2023
Posted by: Bob 772
I am basically happy with this product, but with two exceptions. First, this replaced the same unit I had for five years. However it died one month after the extended warranty expired. I'm hoping to get more than five years out of this one. Second, the Chef Connect feature is Bluetooth based, and the GE Profile range I bought six weeks ago has wifi, not Bluetooth, so the two products can't connect with each other. Why would GE offer two non compatible technologies within the same Profile line? I would love to get a reply from GE, but I doubt that I will.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Function follows form, unfortunately
on January 14, 2024
Posted by: JLSinBPT
from Finger Lakes, NY
Great looking appliance, and nice to have it sync the light and vent with our GE range via Bluetooth. Otherwise it's like most other microwaves, with one unfortunate exception.
The door is WAAYYY too wide. You see, the GE product team wanted to make this one pretty and sleek to match the GE Profile range with electronic controls across the entire front, which they accomplished. But, to do that, they made the door another 7 inches wider, with a pocket handle behind the door frame on the right. That means that -- in order to access the opening to put food in or take it out -- a person standing a normal distance in front of the microwave oven MUST either first take a step backward OR lean over WAY to the right so the door can fully open without hitting the user in the face!!! A true design "fail."
I wish we had a chance to test-drive this one before we had purchased it. If we had, we would have bought a model with a door designed so it doesn't aim for one's face...
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Charlie, GE_Appliances, January 24, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We’re sorry to know that you are less than satisfied with the door design of this microwave
We're constantly working to improve our products and will share your feedback with our product team. We know how important it is to have a microwave that is functional for your needs.
We hope that the more you use your appliance the more you will like it. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We’re sorry to know that you are less than satisfied with the door design of this microwave
We're constantly working to improve our products and will share your feedback with our product team. We know how important it is to have a microwave that is functional for your needs.
We hope that the more you use your appliance the more you will like it. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Rich in price poor in quality.
on January 22, 2024
Posted by: Mahendar M
from NJ
No quality product my first product failed exactly after 1 year and my new product failed with in 10 months. very common problem is door latches failing and tripping the power and components replacement is very costly if there is no insurance coverage. Basically this product is not build with quality.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEAppliances, GE_Appliances, January 30, 2024
Hello - We sincerely apologize for the issues you've encountered with both of your microwave models. We understand the frustration, especially with the door latches causing power and component failures. Since you are still within the one-year warranty period, we encourage you to take advantage of our warranty by calling our GE Appliances Consumer Service at 1-800-432-2737. We are committed to assisting you promptly and addressing these concerns. We appreciate your feedback as it helps us improve our products, and we look forward to helping you soon. -Kacie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Only worked well for about a year!!
on February 10, 2024
Posted by: E85L
from St. Paul, MN
We bought this microwave August 2022, and started acting weird about a year later. The vent fan would turn on at random times and then couldn't be turned off except for by unplugging it. It also would sporadically not actually run, just open the door, close it again and then it would run. Unfortunately by the time we called the distributor it was already outside of the 1-year warranty, nothing they could do about it. Now February 2024, with a microwave that's only 17 months old it won't run at all - no lights, no fan, no heating, nothing. It wasn't at all worth matching with our range.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 14, 2024
Thank you for getting in touch and sharing your experience with this microwave. We want to help with this. We're going to have one of our agents get in touch over email, so that we can collect some additional information towards this. If you don't see a message soon, we suggest checking your spam or junk folder.
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice, but DIM!
on April 22, 2024
Posted by: Morgterv
from MI
This was purchased to replace a broken GE Spacesaver unit. The appearance is very nice and the lack of handle is great, since the handle broke off of my last two GE Space Saver units . I am greatly vexed by the inadequate lighting beneath the hood. My previous unit had two bright lights provifing great illumination of my range top. This new model has a single 50 W bulb that dies not supply enough light to safely use the cooktop, thus my 4-star rating. The unit has good internal capacity and heats well
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Do better GE
on June 5, 2024
Posted by: se91
from Florida
It worked fine until it broke. It only lasted us 4 years, which I find ridiculous for such an expensive microwave. Would not purchase again.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, June 6, 2024
We want to help with your GE Profile Series microwave. An agent is going to be reaching out to you directly via email to gather some information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com