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Customer Reviews Collected from blackanddeckerappliances.com |
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average Customer Rating:
3
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Another broken lid
on September 5, 2015
Posted by: Mike in Fla
from Florida, United States
Gender:Male
Took over a year, but lid finally broke and had to modify the remaining elements to allow me to continue to brew/pour. Stainless steel carafe was attractive feature when I bought it, but agree this maker not keeping coffee hot after brewing. Looks like a replacement will be on my Christmas list (and not B+D).
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Would not purchase again!
on February 7, 2019
Posted by: Wingbone
from Asheboro, NC
Gender:Male
This coffee maker is just ok. It replaced a previous version of the insulated carafe model that lasted 12 years. The main complaint is the insulated carafe - when pouring a cup of coffee, the coffee drips from the spout. We have to place a dish towel under the carafe while pouring to avoid a mess on the counter top.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 8, 2019
Thank you for offering your feedback regarding your Black + Decker CM2035B coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Update on my review
on March 21, 2019
Posted by: jimkr56
from Estero FL
Gender:Male
[This review was collected as part of a promotion.] This is an update on my review of the Black & Decker thermal coffeemaker. I have two of these models and had a problem with the carafe lid, which I had posted a review on. The original review stated I liked how quick it made the coffee and kept the coffee warm in the carafe but had an issue with the lid breaking. Since then I have been contacted by Spectrum Brands, who make the coffeemaker, and they asked me for some info on my unit. I received an email that a new carafe lid is being sent out, this is great customer service. I am now changing my review to a 5 star as I liked the unit before other than the lid issue.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great product but lid issues.
on May 15, 2019
Posted by: Terra
from Mustang, OK
Gender:Female
[This review was collected as part of a promotion.] We purchased this coffee maker approximately 2 months ago and have enjoyed the thermal carafe that keeps the coffee hot and fresh all day. However, the "stop & pour" feature has developed a problem. We use the automatic timer daily so the coffee is ready when we get up. Now - either the basket or the carafe lid are not allowing the coffee to drain into the carafe as it brews. The basket overflows and coffee/water goes everywhere. We haven't found the exact cause or a solution so will be purchasing a new (different) coffee maker. I understand there is a 2-year warranty but haven't been able to find the details on that in my paperwork.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this coffee maker
on May 22, 2019
Posted by: swhite003
from Avon, IN
Gender:Male
I've had this for a few years now, and it has been a great coffee maker. The carafe keeps the coffee hot for hours, and I love how easy it is to program.
The only issue has been the tab on the lid broke. I haven't been able to find a replacement lid thus far, so have just had to use the broken one.
The only issue has been the tab on the lid broke. I haven't been able to find a replacement lid thus far, so have just had to use the broken one.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Quit after 8 months
on August 21, 2015
Posted by: ginaw
from Kansas, United States
Gender:Female
We purchased this coffee maker 8 months ago. It has been used very little and has totally quit. The electronics do not come on when it is plugged in. When we did use it, it overflowed and spilled coffee and grounds all over more than once. We would NOT recommend this coffee maker. It says it has a 2 year warranty, but the link on the web site for the warranty and to register it will not work.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
powers off multiple times during brew cycle
on December 17, 2015
Posted by: Kirk
from Indiana USA
Gender:Male
1st one had to be replaced ( by B&D ) because the unit kept powering off as if the brew cycle was complete. The only way to get a complete pot was to stand next to the unit and keep pressing the power button back on until cycle was complete. Replacement unit worked fine for a few weeks and now the new one is starting to do the same thing. Maybe you get half a pot. Maybe you get just a little. Please contact me re: a 2nd replacement unit and possibly switching to a different, none electronic model.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 18, 2015
Thank you for your feedback regarding your Black + Decker CM2035B. We are sorry to hear about the brewing issues you have experienced with your replacement. The satisfaction of our customers is very important to us. Please reply to the email we've sent from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love the Carafe...HATE the lid lever that failed
on May 27, 2016
Posted by: QuietFlyer
from Pasadena, CA
Gender:Male
We love the thermal carafe. Makes great coffee that we can take to the table, outside, or wherever our hearts desire. HOWEVER, the lid lever cracks and won't work. I took lid apart and quickly saw the problem. Thought perhaps a little gorilla glue might work...did for a week. The stress point is a problem. I'd love to give it more stars and a hearty "yes" recommendation, but... well, you know... the lid. Still thinking about how to fix the lid, but I gotta drink coffee so we just take it off and pour. Frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to learn about the frustration you’ve experienced with your broken carafe lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com