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Customer Reviews Collected from blackanddeckerappliances.com |
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average Customer Rating:
3
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Great except for the lid
on May 28, 2016
Posted by: LizK
from Texas, United States
Gender:Female
I love the size and simplicity of this machine and the insulated carafe. Once I figured out how to keep this coffee maker from overflowing (it is very picky about grind size so I switched from my regular brand to Gevalia, which works well), I loved it so much that I bought a second to use at my Mom's. When her carafe lid broke I assumed that she had been hard on it, but mine is starting to work erratically and I really baby it. I have looked into buying replacement lids but they are unavailable. When I started my search, I saw that tons of people are having the same problem. Please, Black and Decker, improve the design of this otherwise great machine.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your Mom’s carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good Hot Coffee But lid ?
on May 30, 2016
Posted by: SB72
from Michigan, United States
Gender:Female
I have enjoyed my Black & Decker coffee pot. It is the Thermal Programmable 12 cup (cm2035b)one. I have had it for over a year . It will not pour out the coffee nor accept the water to go in to make the coffee. It is the lid. The Thermal pot is Great,but not the lid.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
The worst thing I've ever bought
on May 30, 2016
Posted by: Elysew
from California, United States
Gender:Female
I don't really write reviews for products but this thing has given me so much grief I felt compelled to warn others.
Within a month the little button/lever to open the spout on the carafe lid broke. I wish I had read reviews before buying this because it seems like almost everyone had the same problem. Within A MONTH.
Next the coffeemaker started to overflow. So we did the whole vinegar cleaning process twice. It worked again for a couple of days but then it would always stop working in the middle of the brew. It would stop brewing before all the water was done. At first I though this was happening because of the 2-4 cup feature but after resetting all the settings I found out it was just the coffeemaker acting up.
So finally we did the vinegar process TWICE MORE and it was working. Guess what happened a couple weeks later? Yup, it's broke again. Now when we brew the coffee comes out cold. How is that possible?
I bought this as a Christmas gift for my mom who I live with. Her previous coffeemaker worked for 8 years with no problems before it crapped out. I thought this more expensive black and decker with all the features on it would make it an excellent find for coffee lover. What a huge disappointment. I'm here to warn you! Don't make the mistake I did by purchasing this. I will never buy Black and Decker products again.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Lid broke and it seems like a common problem
on January 17, 2017
Posted by: Caffeinated
from Los Angeles, CA, United States
We're cleaning the lid and it must have been broke during it. Looking at other people's post, this must be a common problem and poorly designed. Otherwise, makes a great coffee and easy to use. The coffeemaker was used less than 10 times since we've bought it last November.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 19, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Major disappointment
on February 8, 2017
Posted by: kathyso
I bought the coffee maker on the weekend... four days of making coffee and it stopped brewing about 30 seconds into it. So so disappointed!!! It has discouraged me from every buying a black and decker again!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 9, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker stopped brewing after only a few uses. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
I love the coffeemaker but the lid is shot
on February 17, 2017
Posted by: CubanCafe
from Houston, TX, United States
Gender:Female
I love this coffee maker and thought having a stainless steel carafe would save me from dramas of a breaking coffee jug. But, my lid has stopped working after just a few months and now I have to open up the entire thing to pour coffee out. Also, the coffee doesn't stay hot for the period advertised so just not sure if it is the carafe as a whole that has a problem. Disappointed.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe’s lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Like the concept, but lid has broken
on March 12, 2017
Posted by: olmsted60
from Middletown, PA, United States
Gender:Male
I really like the concept. No hot plate to worry about fires. Double walled thermos style keeps the coffee hot. However, like others my lid has stopped working. Have to take it off to pour my coffee, which of course means, the coffee will not remain hot as long. Must be a design issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Keeps coffee hot but.....
on October 24, 2017
Posted by: Beverlym
from Mt Victory, OH, United States
Gender:Female
The coffeemaker was perfect until the spring came loose on the Brew basket... .can't find a replacement....
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker was working out well to begin with, but I’m sorry to hear that the brew basket has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com