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Customer Reviews Collected from blackanddeckerappliances.com |
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average Customer Rating:
3
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Broken handle
on October 17, 2025
Posted by: Pink
Gender:Female
I purchased the CM2036 coffee maker in December 2024 and the handle has broken away from the thermal carafe. The machine often stops throughout the brewing process, however I run through some vinegar, which helps for afew months. The coffee tastes great, but it is dangerous to pour with a broken handle.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Corporate Customer Service, December 7, 2025
Hi Pink,
Thank you for sharing your experience with the CM2036 Coffeemaker. We’re glad to hear you enjoy the taste of the coffee, but we’re very concerned about the broken handle and the brewing interruptions you’ve described. A broken carafe handle is a safety issue, and we want to make sure this is resolved quickly for you.
Please contact us at empowercustomerservice@spectrumbrands.com or call 973‑287‑5134, Monday–Friday, 9am–5pm, so our team can assist you directly with replacement options and troubleshooting
Thank you for sharing your experience with the CM2036 Coffeemaker. We’re glad to hear you enjoy the taste of the coffee, but we’re very concerned about the broken handle and the brewing interruptions you’ve described. A broken carafe handle is a safety issue, and we want to make sure this is resolved quickly for you.
Please contact us at empowercustomerservice@spectrumbrands.com or call 973‑287‑5134, Monday–Friday, 9am–5pm, so our team can assist you directly with replacement options and troubleshooting
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Drips when pouring
on December 10, 2025
Posted by: Pat B
The coffee maker Model 2035B is great except for the lid. It is only two years old and it drips when pouring the coffee. Is there a replacement lid available?
Thank you.
Thank you.
Written by a customer while visiting blackanddeckerappliances.com