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Customer Reviews Collected from epson.com |
Epson - Expression Photo XP-960 - C11CE82201 Wireless Small-in-One Printer - Black
Average Customer Rating:
4.4
Rating breakdown 214 reviews
5 Stars
146
4 Stars
32
3 Stars
15
2 Stars
9
1 Star
12
83%of customers recommend this product.
(
170 out of
204)
Customer Reviews for Epson - Expression Photo XP-960 - C11CE82201 Wireless Small-in-One Printer - Black
Customer Rating
3
XP-960 Dud
on August 30, 2016
Posted by: Pickyuser
from Burlington, Vermont
Scanner does not work; Dowloaded all software, attached via USB cord to computer; it simply will not recognize and scan. Printer works fine; prints photos fine. scanner will not open. Multiple tries of reinstalling software, carefully installing according to directions. Nada. Hate it.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
2
Feed Tray
on October 14, 2016
Posted by: RD
from Yachats, OR
When you put Doc's in the document feeder to copy, they come out blank.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
3
Fast - But With a Few Glitches
on January 29, 2017
Posted by: chucks
from Bloomington, MN, United States
I haven't used the scanner yet but the color photo printer is quite speedy. The "glitches" started appearing shortly after printing a few images. The 4 X 6 prints, using the upper cassette, came out with short patterned scratches on one end. After a trying it a few times, I switched to the lower cassette and the 4 X 6's were fine. I then went bake to the upper cassette again and they were OK also. I then noticed random smudge marks (1 or 2 - about the size of a nickle). I haven't pursued that problem yet.
No, I would not recommend this to a friend.
Quality
3
Value
3
Written by a customer while visiting epson.com
Customer Rating
1
Will not stay connected.
on March 10, 2017
Posted by: Ann52art
I have always liked Epson printers and have two others. I am sure this printer works fine but it will not stay connected to my phone, iPad, laptop or desktop. although it shows it had a good signal, it will not stay connected. Hate it!
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting epson.com
Customer Rating
5
more than i wanted but i have only had it three days
on April 8, 2017
Posted by: well
from N.J.
this is fancier than i wanted but advertisement doesn't tell you everything. the directions could be a bit more basic as in now, go here and do this, but after a while of staring i got it and everything works perfectly. i am just a bit scared that this will be more than i bargained for. the last one was a great printer, an artisan 703, so we'll see.
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Meets/Exeeds Expectations
on April 17, 2017
Posted by: David999
from Mississippi, United States
Got this last month (March 2017) to replace an aging R1800 Epson printer that I've used for making Wedding and other photos as well as day-to-day printing needs. Although I'm not doing weddings anymore I still wanted a printer capable of photo-quality prints. I was dubious at first that this is a bit of a step down from the professional level printing of R1800, but after a month and several dozen photos printed I am very pleased with the prints I've made with it. I would have preferred pigment-based ink jet prints but these dye-based inks have sufficient longevity for the purpose I'm using them for at this time. If I ever go back to professional photography again I'd want the extended lifespan of pigment inks, but for now I am very happy with the functionality of this printer.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Disappointed
on December 6, 2018
Posted by: Melissa879
from Connecticut
I have probably owned this printer for about 3 years. It worked great up until a month ago when the paper started jamming on every print. If I want to print something I have to use the single feed in the back, which is annoying for large jobs. Also, can't seem to find anyone to service it in our area plus I'm sure it would cost just as much as buying another one.
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from epson.comBy Eddie, CIJ, December 7, 2018
Hello Melissa, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your Epson XP-960 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. We’re here to help. Sincerely, Eddie – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Epson Printers
on January 14, 2016
Posted by: Mar
from University Place, WA
So far, many, many, years of pc.. I have had only 1 printer that was NOT an Epson. I went back to Epson and will only use Epson printers now.
I would recommend this to a friend!
Written by a customer while visiting epson.com