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Customer Reviews Collected from lg.com |
LG - Tone Ultra Wireless Headphones (1st Generation) - Black
Average Customer Rating:
3.5
Rating breakdown 110 reviews
5 Stars
41
4 Stars
26
3 Stars
12
2 Stars
8
1 Star
23
67%of customers recommend this product.
(
68 out of
102)
Customer Reviews for LG - Tone Ultra Wireless Headphones (1st Generation) - Black
Customer Rating
4
Good product with a couple issues
on November 8, 2014
Posted by: herald25
from Louisville, KY, USA
The sound is good but could be a little better. My other Bluetooth headset has better sound so I'm spoiled. I got these because my other headset was constantly getting tangled but the wire on the buds is so tiny on these I'm afraid its going to get damaged. The magnets that hold the buds in the neck and is a little week and they fall out when not in use. Other than that it's a really good product.
Pros: Style/Design, easy to use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Trouble shooting language change
on August 19, 2015
Posted by: Ashleigh
from Mississippi, USA
I love this headset, however it started speaking in another language without me (intentionally) doing anything to change the setting. I spent most of my morning on live chat with a representative who took their time trying to research the problem and find me an answer (thanks for trying!)...to no avail. The representative told me that the manual didn't offer a language change option but I found in the question section where 2 or 3 other people had the same problem. The rep did offer to send me a return label so that I could do a warranty claim and that it would be replaced, but I was determined to figure out why it just changed languages. I pushed different buttons for different lengths of time and discovered that holding the pause button for approx 2 seconds will get you back to the English language! Overall, the headset is great, but that feature really needs to be noted in the manual or at least the reps need to be informed on how to solve the problem when the user can't figure it out (the answer to the other users was "there is no option to change languages in the manual, contact customer service at..." and included a phone number). Hope this helps those who's sets start speaking a foreign language!!!
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Terrible MTBF
on August 31, 2015
Posted by: Whaledriver
from JFK International Airport
I first purchased this unit in September 2014, but the battery failed in June 2015; I was given a replacement in June and it failed in July 2015, just after techarging the battery in booth cases.
Because I had to have a working handsfree unit, I purchased a LG HBS-900 in mid July and the unit failed Aug 31, 2015.
LG will not stand behind its product.
Pros: Style/Design, easy to use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
NEEDS WORK!
on June 11, 2014
Posted by: joeminor55
from Las Vegas, NV, USA
Poor design. Earbuds will not stay in magnetic holders (a simple retractable cord design would have solved that). Also buyer beware: iPhone OS users will NOT be able to get text/SMS message alerts on phone - message alerts (beeps, sounds) will route to the EARBUDS, meaning you will have to have ear buds IN YOUR EAR to hear alerts (meaning.....unless you are constantly looking at your phone OR have earbuds in ear, you will NOT be aware of incoming texts). That alone is a MAJOR flaw... Music sound quality is truly premium and equiavalent to my best bluetooth stereo headsets.
Pros: Performance
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Mute feature
on October 25, 2015
Posted by: Mkv1234
from Atlanta, GA, United States
Call voice is good. But having to use both hands to mute the microphone is worst..aweful design. Sorryn but returning it back
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
Charing question
on October 7, 2015
Posted by: Hercule Poirot
from Fresno, CA, United States
I just bought my LG HBS-800 yesterday. I am charging the battery as we speak. My question is, I started charging the device at an hour and 41 minutes ago and the light is a solid blue. It started as red for an hour or so and then it turned blue... does that mean it's done charging?
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
This product is awesome
on June 20, 2015
Posted by: dlh5363
from Jefferson, MD 21755, USA
These are great I own two sets of lg headsets and they're the best.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Background Noise While Talking
on October 13, 2015
Posted by: John Ailia
from New York
The other party to whom I call, always complaint about too much background noise while I am talking. I am very disappointed.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com