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Customer Reviews Collected from Samsung US |
Samsung - SmartThings Hub - White
Average Customer Rating:
3.9
Rating breakdown 27 reviews
5 Stars
16
4 Stars
4
3 Stars
0
2 Stars
2
1 Star
5
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for Samsung - SmartThings Hub - White
Customer Rating
1
Samsung should refund me for my ST devices
on September 22, 2022
Posted by: Former ST User
st started off good in 2018 but has been on a steady decline since then. samsung has left me without any means to control my st devices twice by updating the st app and making it not compatible with my samsung phone and tablets. last time i updated my phone and tablet, in the summer of 2021. now again both are not compatible! well fool me once samsung... i am not only getting rid of my st but every piece of samsung tech is being replaced now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on January 10, 2016
Posted by: Jjrivas672
Easy set up and the amount of hardware to link to it makes this to me the best smart home hub available.
Pros: Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Better and Faster
on March 7, 2021
Posted by: Hugh
i upgraded from the v1 hub to the v3 hub. i had 37 devices to migrate and once everything was moved over to the new hub, i was pleased with the speed of execution as well as utilities that come with the v3 hub. it does what's it's supposed to do and if it's anything like the v1 hub, it should last a long time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not reliable.
on January 5, 2018
Posted by: Homeowner204
from Manitoba
Expertise:Intermediate
I have purchased the hub with a bunch of sensors. Everything paired very easily. All the sensors gave a prompt response other than the arrival sensor which did not work at all. The issue we are having is the his drops off and becomes inactive constantly, very unreliable. If it was dependable I'm sure this would be an amazing addition to anyone's smart home integration. Because it's unreliable and is constantly dropping off it makes this unit useless most of the time. What's the point of having sensors on doors, Windows, leak sensors, motion sensors, ECT if they won't be working when you need them too. If we were to get a leak in our basement we have better odds finding out our selves vs the smart thing hub because the amount of time the hub is down.
Advise.... save your money do not buy, look at other hubs and other brands. Very disappointed customer.
Pros: versatility
Cons: Did not meet expectations, Poor quality, will not keep an active status
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on April 8, 2016
Posted by: mikenej
from Jonesboro, AR
Expertise:Expert
Works amazing, and can connect with virtually any smart device.
Pros: Inexpensive, Realistic color, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This produst stopped working after a short time
on April 17, 2016
Posted by: moremoti
from Monroe,WA
Expertise:Intermediate
Product worked at first
Now cannot connect hub to any devices
Talking with customer support at this this time
Now cannot connect hub to any devices
Talking with customer support at this this time
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless addition to the network
on May 9, 2019
Posted by: dw67
from Battle Creek, MI
Expertise:Expert
Received as present and will not work with anything. Can not get the access code to work or wireless system do not recognize the Smart Things app or devices.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Application is Lacking
on June 27, 2021
Posted by: eric
i am trying to control the hub via the app on my galaxy note 9 - which is a samsung product. but the app buttons overlay the phones buttons on the bottom of the screen, making the app unusable. this is the same company. poor qc.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US