otterbox.com Customer Reviews Collected from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 6 Plus and 6s Plus - Black
Average Customer Rating:
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 678 reviews
5 Stars
493
4 Stars
87
3 Stars
46
2 Stars
21
1 Star
31
90%of customers recommend this product. 
(
601 out of 667
)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 6 Plus and 6s Plus - Black
Customer Rating
5 out of 5
5
Worth the price.
on February 7, 2017
Posted by: Francisco
I have been buying Otterbox cases for my iPhones since the 4, and they have not disappointed me one bit. Originally I started with a Commuter series but since I recently started a more demanding job, I decided to go with the Defender for more protection. Did not disappoint.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not very durable
on February 8, 2017
Posted by: Emmit Morgan
Verified Purchase:Yes
I bought this about a month ago with a case that had a clip with it already but bought this extra clip just in case something happened. Well the first one broke the second day thinking I was just not carful with it. But sure enough my second one broke just by someone bumping into me. The case for the phone is awesome but the clip did not hold up.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
MAKE THE CLIP OUT OF STEEL!!!
on March 6, 2017
Posted by: Larry
Verified Purchase:Yes
I just ordered two MORE holsters (I ordered two less than a year ago) because the plastic clip breaks so easily. I have been through 5 holsters since I bought the Otter Box Defender case/holster for my iPhone 6 Plus - the same thing happened with my iPhone 4 Otter Box Defender case/holsters (went through 5 of those). Make the clip out of metal - steel, or at least aluminum - so it won't break so easily! I like the case/holster, but not how the clip breaks so easily.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 8, 2017
Hi Larry,

We’re sorry that you are having some bad luck with the belt clip holster. We understand why this could be frustrating but for safety reasons we have to make sure that the holster has a safe breaking point so people don’t get caught in hazardous situations.

Please keep in mind that we can typically replace damaged holsters through our warranty with ease. If you ever need assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Buy the same thing, over and over again...
on March 10, 2017
Posted by: CAT_from_NC
Buy the same thing, over and over again... Because it's the best... I bought a defender case about two years ago, and there is nothing wrong with my case, just wanted to change the color.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great service
on March 12, 2017
Posted by: Farmer Bill
Verified Purchase:Yes
I work outside with livestock and the cows and the fences sometimes get in my way and I can break the clap off but the wonderful service staff told me hey your covered for the cost if shipping they replaced the clip now who does that anymore thanks Otterbox and I can keep working
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Never disappointed
on March 22, 2017
Posted by: JLongshore402
Verified Purchase:Yes
In the last 5-7 years I have never not owned an otterbox defender case. I love the different color options now. It keeps my phone in new condition and in the last 7 years I have been able to sell my phone for great prices when upgrading. THANKS OTTERBOX!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
is not tough enough
on April 18, 2017
Posted by: SF47
Verified Purchase:Yes
THIS IS MY 2ND CASE.....the design is good, the toughness is not. whenever it is dropped on any of it's corners the corner breaks. the holster needs to be made of a stronger material
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 20, 2017
Hi SF47,

Thanks for your feedback! We’re sorry that the belt clip holster on your Defender case is not going the distance. We do understand why this could be frustrating but please keep in mind that we can easily replace the holster through our warranty if it does break.

Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love this case
on May 4, 2017
Posted by: Joshua98
Verified Purchase:Yes
Just bought the IPhone 6s Plus and decided to get the best case to protect my phone, did some research and found out otter box is the best. So I bought the defender series case and it did not disappoint. Very comfortable feel to the case without hiding the fact that it's an iPhone while still feeling reliable enough to survive a fall. Honestly don't use the belt clip much cause it looks weird having my phone out there but it's still very cool, I love the fact that it doubles up as a stand. Would highly recommend!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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