otterbox.com Customer Reviews Collected from otterbox.com
OtterBox - Defender Series Case for Apple iPhone 6 Plus and 6s Plus - Black
Average Customer Rating:
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 678 reviews
5 Stars
493
4 Stars
87
3 Stars
46
2 Stars
21
1 Star
31
90%of customers recommend this product. 
(
601 out of 667
)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 6 Plus and 6s Plus - Black
Customer Rating
2 out of 5
2
Not too happy
on July 20, 2018
Posted by: Shirlaine123
Verified Purchase:Yes
Charger hole punch on the wrong side of the case..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 20, 2018
Hey Shirlaine123,

We're both puzzled and sorry to hear that this Defender series isn't working well with your charger! The charging port on this case is specifically designed to be at the bottom center of the device, with a flap that opens from the back. If you'd like, our Otter detectives are available for further investigation, and they'll be happy to take a closer look. Please feel welcome to call them at 1-855-688-7269, and they'll do whatever they can to help out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Junk - threw it away
on September 29, 2018
Posted by: Roger
Verified Purchase:Yes
I bought this clip for a iphone 6. Description said 6plus/6s. Well it was clearly for a 6 plus. Was at least 1/2 inch too wide. So did what I should have done in the first place. Bought a whole new case locally and threw the old one away. By the way nobody has anything for a 6 anymore. Cure, its the same as a iphone 7.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 1, 2018
Hey Roger,

We sincerely apologize about any confusion surrounding the iPhone 6 Plus/6s Plus belt clip holster. True - unfortunately this clip is constructed to fit the plus-sized phones, and is not considered compatible with the iPhone 6. Had you contacted us, we would have loved to help you straighten things out, but we also certainly understand your decision to go down a different path. We genuinely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions or comments, please feel free to call our awesome Otters at 1-855-688-7269. They'll always do what they can to provide assistance!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Wish they would make them stronger
on October 22, 2018
Posted by: Rick
Verified Purchase:Yes
This is my third holster, on the same iPhone 6S Plus in three years. If you catch the phone on anything the clip breaks off the holster. This is disappointing, as it would take hardly anything to make it stronger. I realize the 6SPlus is a large phone, but I am a senior citizen and I need to larger phone to be able to see it.
The case is great!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2018
Hi Rick,

We're sorry to hear that this belt clip is having trouble accessing its 'strong, silent' side! Going forward, please note that our playful Otters are always ready to dive into a warranty claim to replace any damaged parts. Just give them a call at 1-855-688-7269, and they'll cheerfully be ready to provide any further assistance!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Replacement
on January 29, 2019
Posted by: MacPhinz
Verified Purchase:Yes
The Otterbox Defender is one of the best protective cases available. However, the carriers are not as durable as the cases. The flaw with the carriers is the hinges for the belt clip which are prone to break. This is the third carrier for this phone, and had to replace the carrier for my previous phone twice.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 30, 2019
Hey there MacPhinz,

Yikes! We're sorry to see that you've witnessed the destruction of multiple belt clips! While our products are built to be pretty tough, they aren't necessarily indestructible, and can sometimes retain some damage in the line of duty. Luckily, for this exact reason, we have a really awesome warranty! Simply give our friendly Otters a ring at 1-855-688-7269, and they'll always be happy to hook you up with a replacement!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Just what I want
on January 31, 2019
Posted by: Tiny
Verified Purchase:Yes
Had to have it with the clip broke on my older one
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Purchase Ever
on October 5, 2019
Posted by: Doug
Verified Purchase:Yes
This holster holds my I plone securely and safely on my waist and I always know where my phone is.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good product
on October 16, 2019
Posted by: Jvm1
Verified Purchase:Yes
I bought my first OtterBox when I got my new phone. It is a good product for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great products
on November 9, 2019
Posted by: Rick Banning
Verified Purchase:Yes
Love ❤️ the Otterbox products. Customer service is fantastic!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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