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Customer Reviews Collected from otterbox.com |
OtterBox - Defender Series Case for Apple iPhone 6 Plus and 6s Plus - Black
Average Customer Rating:
4.5
Rating breakdown 678 reviews
5 Stars
493
4 Stars
87
3 Stars
46
2 Stars
21
1 Star
31
90%of customers recommend this product.
(
601 out of
667)
Customer Reviews for OtterBox - Defender Series Case for Apple iPhone 6 Plus and 6s Plus - Black
Posted by: Joel4JC
Verified Purchase:Yes
This is the real deal, cheap aftermarket holders just don't hold up. Quality material and craftsmanship. Don't waste your money on the cheap aftermarkets, get the Real Deal here.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Carter
from Houston, TX
Gender:Male
Verified Purchase:Yes
My last phone was out of service because I keep dropping it, so I decided to find my new iPhone 6+ a very sturdy case. I had several options in mind, the Speck Candyshell, Otterbox Defender Series, and Lifeproof nüüd. Weighing between their function and price, I eventually decided to go with the Otterbox. So far, I'm pretty satisfied with its protection ability. I didn't intentionally drop it to test it, but the phone seems pretty well covered. With two layers of protection and all the buttons and 'holes' covered in rubber, I'd say you can drop it from 10 feet high and spill a cup of coffee on it without causing any damage to the phone. However, the biggest drawback of the case is its screen protection design. The plastic screen protector is not 100% attached to the iPhone screen, and it really affected the touch screen's user experience. You have to touch really hard and swipe really hard to operate the phone. Furthermore, it is nearly impossible to swipe from the bottom or the top to activate the notice panel and tool bar (the panel where you can turn on your flashlight). If they can fix this design flaw, I would with no doubt rate it a five star. BTW, I really like its look and the fact that you can choose different color for different layers is a great plus, I had a white inner case and a black outer rubber case and they looked great.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 17, 2015
Hey Carter,
Great to hear that the OtterBox protection is just as you had expected! Sorry that you are having some trouble with the sensitivity of the screen protector, though. Do you by any chance have another screen protector attached to the device? If so, this will create pressure on the sides which can cause the center to arc up a bit. We would also suggest removing your phone from the case and then re-installing by placing the phone facedown into the lid assembly first, and then attaching the base. This should get you a nice, smooth meeting between the device and the OtterBox. Please feel free to reach out to our gap-fighting Otters at 1-855-688-7269 if the issue persists, and we’ll be more than happy to get you set up with a warranty claim for a replacement.
Cheers!
OtterBox Customer Service Team
Great to hear that the OtterBox protection is just as you had expected! Sorry that you are having some trouble with the sensitivity of the screen protector, though. Do you by any chance have another screen protector attached to the device? If so, this will create pressure on the sides which can cause the center to arc up a bit. We would also suggest removing your phone from the case and then re-installing by placing the phone facedown into the lid assembly first, and then attaching the base. This should get you a nice, smooth meeting between the device and the OtterBox. Please feel free to reach out to our gap-fighting Otters at 1-855-688-7269 if the issue persists, and we’ll be more than happy to get you set up with a warranty claim for a replacement.
Cheers!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Petersengirl
from NY
Gender:Female
Verified Purchase:Yes
Great product, only 4 stars because case color didn't come as described. I was very disappointed when I had to call and inform customer service the Indigo Blue interior case is a horrible blue, not reflecting on what is on the site to purchase. Also color selection is terrible, people have to look at this case all day for a year or two.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: welshy
from South Wales
Gender:Female
Verified Purchase:Yes
Always been a fan of the otterbox cases and have used then on the last few phones. Yes they are bulky, heavy but it protects and my last one lasted the 2 years which was great. Although the one ive just purchased for 6s plus - i find is not as good as the 5s cases, im finding when charging my phone - the port you have to keep opening is strained and cant see that lasting, the sound clarity isnt as good and quiet...plus the lack of colours make the case boring..overall it will do...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
I'll never try anything else!
on May 6, 2016
Posted by: Joe Perez
I bought my Defender the day the series was released. Only negative was the 1st gen Fingerprint cover wasn't "form-fitting" enough, which has now been addressed. Other than that, the case is flawless. It's fully waterproof (it slipped out of my shirt pocket into the toilet on one occasion).
I actually left the phone, face-up on the bumper of a hatchback auto and closed the hatch onto it. I slammed the hatch with enough force to fully close the hatch. The only damage done were shallow intentions on the left and right side of the frame where the hatch closed on it.
I constantly ride the NYC Subway and see people still using an iPhone with a shattered screen. What are they thinking?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bill H
Verified Purchase:Yes
The Defender is the GREATEST!!! Get for protection for your mobile device. It protects my iPhone 6s Plus like it's wrapped in a pillow. Thank you Otterbox
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Murphman
Verified Purchase:Yes
I bought an IPhone 6S, two days later it fell out of my pocket and shattered the screen. I know have my Otterbox case and cover. It fits on my belt and is comfortable to wear. One click releases it and it easily snaps back in. Wish I had bought it when I bought my phone. Love It
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great Case
on September 10, 2016
Posted by: 6Plus
This case is really durable, and protects the phone extremely well. I accidentally ran my phone over with my truck. Picked the phone up, dusted it off, and continued on my way without any damage. Really like the silicone on outside to make it less slippery. Screen protector is ok too. I'll continue to use Otterbox Defender for all my phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com