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Customer Reviews Collected from lg.com |
LG - 24" Built-In Dishwasher with Stainless Steel Tub - Black Stainless Steel
Average Customer Rating:
3.9
Rating breakdown 927 reviews
5 Stars
466
4 Stars
184
3 Stars
97
2 Stars
75
1 Star
105
72%of customers recommend this product.
(
613 out of
847)
Customer Reviews for LG - 24" Built-In Dishwasher with Stainless Steel Tub - Black Stainless Steel
Posted by: lisa987654321
from cohasset
Verified Purchase:Yes
The bottom rack was replaced because the racks wouldn't stay up, the top rack has rusted and the rack spokes are breaking iff. I have had it about 5 years. it shouldn't be defective already. Paid extra for smudge free, smudges present that don't wash off.
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible
on January 15, 2022
Posted by: Wilkster2
from Williamsport, PA
Bought this in 2013 and it’s now dead. Worst appliance I’ve ever bought. Arms fall off, made of cheap plastic. You have to take the arms off and rinse them when they get full or food particles.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 18, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Too cutlery shelf
on January 16, 2022
Posted by: Vikki F
from Michigan
How do I purchase a new cutlery shelf? Mine is rusted and sharp and I am afraid one of my kids will cut themselves.
Quality
3
Written by a customer while visiting lg.com
Customer Rating
2
Shabby DW
on January 20, 2022
Posted by: IMCW
from Houston, TX
[This review was collected as part of a promotion.] This DW has been awful from the start, never dried dishes, always smelled and now at just 5 yrs in (2/4/22) water won't drain. Reading these reviews I'm terrified to ask for help. I have LG TVs and love them, never had a problem. This DW replaced the original 17yrs old one that came with our new house. We should have kept it since it worked. We wanted stainless steel and now that's all we have.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Terrible rusting problems on top and bottom racks
on February 1, 2022
Posted by: JD91951
from Joliet,IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 6 years ago and this is second time both racks are rusted and all bubbles that my dishes are washed with rust
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 2, 2022
John you can purchase replacement racks directly through Encompass Parts: www.encompass.com. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
Bad bottom rack design
on February 26, 2022
Posted by: Kikiblue
from Queens, NY
My LG dishwasher is almost 5 years old. From the start I hated the bottom rack with the tines that can be adjusted for different size plates and bowls. The tines fall down and it takes a lot of effort to load the dishwasher. I’ve tried using twist ties to keep them in place but no luck. If I replace it with a new bottom basket, will it still have that terrible design?
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, March 1, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info.^Sandy
Written by a customer while visiting lg.com
Posted by: Kenneth M
from Lake Stevens Wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had our unit a few years and it has already rusted on all 3 racks!!!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, March 16, 2022
We hate hearing your unit is not working properly. We’d like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of the issue so that we can investigate. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Rusted Out Racks
on April 7, 2022
Posted by: LJPI
from Indiana
Our racks have rusted out and evertime I unload it’s seems another part breaks off from the rust. Even the plastic attachments that hold the utensils to the rack broke. The unfortunate part is that it runs very good but it’s falling apart
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, April 8, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks.^Sandy
Written by a customer while visiting lg.com