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Customer Reviews Collected from otterbox.com |
Otterbox - Real Tree Defender Series Case for Samsung Galaxy S 5 Cell Phones - AP Pink
Average Customer Rating:
4.5
Rating breakdown 53 reviews
5 Stars
41
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
3
90%of customers recommend this product.
(
47 out of
52)
Customer Reviews for Otterbox - Real Tree Defender Series Case for Samsung Galaxy S 5 Cell Phones - AP Pink
Customer Rating
3
screen
on June 18, 2015
Posted by: yourmom
I recently purchased a camo otterbox defender and it has been working flawless until one day I was working in the garage and discovered despite all of the protection it gave my phone it had cracked my screen because of a funky sitting position I had it in. it was sitting in my back pocket because of the jeans I was wearing.
over all I will not be purchasing another otterbox for my future phones.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 22, 2015
Hi Travis,
We’re very sorry to see that your phone sustained some damage in the incident. While we do extensive testing for drop protection on all of our cases, we are unable to guarantee a favorable outcome in all situations. Although our warranty does not extend to your electronic device, we would be more than happy to offer you a new OtterBox case. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.
Best,
OtterBox Customer Service Team
We’re very sorry to see that your phone sustained some damage in the incident. While we do extensive testing for drop protection on all of our cases, we are unable to guarantee a favorable outcome in all situations. Although our warranty does not extend to your electronic device, we would be more than happy to offer you a new OtterBox case. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MMKK
Gender:Female
Verified Purchase:Yes
The newest Defender protection offers significant damage resistance with a very thin coating. It's still thin enough to fit allow the covered phone to fit in a pants pocket but protect completely against the occasional drop. Kind of like a Kevlar vest; it's not as thin as no protection but what it offers is well worth it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hkbm
Verified Purchase:Yes
When holding the phone I was afraid I was gonna drop the phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer service team, September 19, 2016
Hi There,
Thanks for your feedback! We are sorry that this Defender Series is bit too slippery for your comfort. We certainly weren’t out to cause any slippery situations, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that this Defender Series is bit too slippery for your comfort. We certainly weren’t out to cause any slippery situations, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Countrygal
Verified Purchase:Yes
Drop proof, water resistant, and just what I needex
Written by a customer while visiting otterbox.com
Posted by: cee64
Verified Purchase:Yes
I bought this case about a week ago, used express shipping. Extremely happy with both the case and shipping. This is my 3rd otterbox case. I will continue to always use these cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com