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Customer Reviews Collected from Samsung US |
Samsung - Galaxy Note5 4G LTE with 64GB Memory Cell Phone (Sprint)
Average Customer Rating:
4.7
Rating breakdown 4,873 reviews
5 Stars
3,870
4 Stars
848
3 Stars
97
2 Stars
28
1 Star
30
97%of customers recommend this product.
(
4,695 out of
4,840)
Customer Reviews for Samsung - Galaxy Note5 4G LTE with 64GB Memory Cell Phone (Sprint)
Customer Rating
1
Good phone with a design problem
on October 9, 2015
Posted by: RANG
Expertise:Intermediate
I have had my phone for several months now and there is a lot I like about my Note 5. I love the display. Performance is good, but it is a bit puzzling to me. The hardware on the phone is best of class yet at times the phone seems much more sluggish than I would expect especially when compared to lower end phones with more stock version of Android. Battery life is a bit weak as my phone is always running low on power by the end of the day and often needs a recharge during the middle of the day. I have tried to optimize my phone for battery life and this seems to help the situation. The big size has not bothered me as much as I thought it would. I have really liked the S-Pen for taking notes and navigating apps.
Beware of the fact that you can slide the s-pen in frontwards or backwards with equal ease and there is nothing to prevent you from inserting the S-Pen backward. If you accidentally insert the pen backwards you will not notice until the S-Pen hits the rubber catch, and at this point it is to late and when you remove the pen it will break the lever of the S-Pen insertion sensor. There are some videos on-line that show you how you can remove the pen using a by sliding in a piece of paper along side the s-pen to prevent the level arm of the sensor from catching on the pen. I wish I had seen one of these before inserting my pen backward one night in the dark. I would image that if you use the S-Pen frequently at some point you will be in a hurry or it will be dark and you will find yourself inserting the S-Pen in backward as I said before there is nothing in the mechanical design of the pen to give you any indication or prevent you from damaging your phone.
I am a design consultant and work with designers and manufactures all over the world and I must say that after I saw how the sensor was configured I feel that the design of the S-Pen sensor lever to be poorly executed and cannot imagine how it made it into production. This seems like a case of ignoring a problem in order to rush something into production, and this does make me wonder about other aspects of the phones design and construction.
I realize that a one star rating is a bit harsh here, but I thought it would lead to more people reading about the problem so that they will be cautious about how they insert their s-pen as I would imagine that no one would have thought that this simple mistake would break their phone. If it does happen you will at least have purchased the phone knowing that Samsung denies all responsibility for the poor design of the s-pen sensor. If you look at the "itemized" ratings in my review you can get a better feel of my actual views on the phone.
Pros: Bright display, s-pen
Cons: s-pen sensor design
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on September 21, 2016
Posted by: DRoz
from Long Island, New York, USA
Expertise:Expert
I love this phone. Great battery life, nice large screen, great camera. For me, the s-pen is kind of a waste. Don' use it much at all. But the phone is terrific.
Pros: Bright display, Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Note 5
on January 29, 2017
Posted by: Vibert
from NY
The Note 5 is an excellent phone. Bright display. Fast. Sharp camera. The omission of an SD card creates a big disappointment, inconvenience and loss of flexibility. I can hardly wait for the new Note 8 !!! I am a former Note 4 user.
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Shocked
on January 30, 2017
Posted by: Recklace
from Medford oregon
Expertise:Expert
I have been with Samsung since the first galaxy have never been as wowed with looks feel performance and the best the features that you seem to always find new cool features
Overall the best phone ivee ever owned
Overall the best phone ivee ever owned
Pros: Bright display, Realistic color, Durable, the camera
Cons: replament parts to expensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing upgrade
on September 13, 2015
Posted by: TSG8tor
from FL
Expertise:Expert
I was excited to move from my Galaxy S4 which I never had an issue with to the Galaxy Note5 , what a let down. Within 48 hours of having the phone I returned to the store to change it out thinking I just got a Lemon. However that is not the case the new one does the same thing. You took a great product and made it worse. I was willing to forego the removable battery and no external SD drive but now I think that was a big mistake.
Pros: Bright display
Cons: Poor quality, Did not meet expectations, battery life is terrible
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
The look, details, great phone
on October 1, 2016
Posted by: Msthang28
from Webster TX
Expertise:Intermediate
Love everything not 5 has to offer and many more..
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Note 5
on January 4, 2017
Posted by: jazzjet
from Littleton, CO, USA
Expertise:Intermediate
I was disappointed in the Note 5, after having the Note 4 I thought some of the features would stay the same. Wrong!!
Pros: Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Cell signal dropping
on September 8, 2015
Posted by: Rlovall
from Saint Louis, MO, USA
Expertise:Expert
The Note 5 will not maintain a good signal lock on cell signals. The data keeps dropping also. I have taken my older Note 3 and compared the signal strength between the two and the Note 3 far out performs the Note 5. I do not know if this is a design flaw or just a defective unit. In any case I have returned the phone as it will not consistently stay connected.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US