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Customer Reviews Collected from hp.com |
HP - 932XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.5
Rating breakdown 895 reviews
5 Stars
723
4 Stars
64
3 Stars
28
2 Stars
20
1 Star
60
94%of customers recommend this product.
(
460 out of
488)
Customer Reviews for HP - 932XL High-Yield Ink Cartridge - Black
Posted by: Bob from Dublin
from Dublin Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Useless purchase - the printer heads plugged up and even new ink didn't clean them. No way for user to clean heads themselves - stupid design for a printer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, April 6, 2021
Hi Bob,
I can understand if you are disappointed, but the cartridge is not at fault. It is only designed to deliver the ink to the printer systems.
When the printhead inkjets are clogged. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once to clean out the clogs completely.
It is important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the printhead is protected from excessive drying which leads to it clogging.
Mary Chris
HP Care
hp.com/support
I can understand if you are disappointed, but the cartridge is not at fault. It is only designed to deliver the ink to the printer systems.
When the printhead inkjets are clogged. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once to clean out the clogs completely.
It is important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the printhead is protected from excessive drying which leads to it clogging.
Mary Chris
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: jpaa
from Lawrence
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the product a month ago and I am so happy with the product
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Brendan C
from Texas, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this (now obsolete) black cartridge as part of an order for a full set of new ink cartridges for a recommendation to fix my printer error. When these did not solve my issue, I have a full set of new and now useless ink cartridges and still no operating printer after spending extra money and hours of troubleshooting.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Mary, HP Care, April 6, 2021
Hi Brendan,
I am sorry that you had this happen. It sounds like the printer might be the problem.
You can contact us about fixing the printer at: hp.com/contactHP
Mary
HP Care
hp.com/support
I am sorry that you had this happen. It sounds like the printer might be the problem.
You can contact us about fixing the printer at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Carole B KJ
from Cumming, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a new set of cartridges so that I am ready when we reopen the art gallery.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Best price, fast shipping, great customer chat
on April 10, 2021
Posted by: LPMOM
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great price fast shipping- chat customer service was great
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Countiesaway
from Windham Maine
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've tried the others. I always by HP original. Well worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Tools4me
from Denver, CO, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shipping was fast and the price was competitive.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: HP is the best 9025
from Los Angeles, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use only HP Cumputers With HP Printers and HP Ink.
It is Simply the best!
It is Simply the best!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com