The cartridge is always fine. This review is about customer service. A few days after I had ordered the replacement cartridge, I received an empty (not sealed) envelope. I used chat feature to complain; as a result, the replacement cartridge came the next day. This is what we all want: GREAT service!
The cartridges work fine but they just don’t last as long or make as many copies / pages as advertised. The ink is depleted even if you are printing very few pages over time. This is especially true of the colored ones. For the price they should last much longer.