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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.7
Rating breakdown 44 reviews
5 Stars
12
4 Stars
3
3 Stars
5
2 Stars
8
1 Star
16
38%of customers recommend this product.
(
15 out of
39)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
Don't Last / Poor Warranty
on March 22, 2015
Posted by: grubu413
Only lasted for 4 months before one of the headphones stopped working. Unfortunately for me, Sony warranty is only 90 days so have to purchase another pair of headphones. I can guarantee they will not be Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, March 23, 2015
Hi grubu413, it is sad to hear that the unit doesn't go well. We always appreciate customers who take the time to give us their feedback. Thank you, Dave
Written by a customer while visiting sony.com
Customer Rating
5
Very good sound
on June 24, 2017
Posted by: Gian24
Gender:Male
I've tried a lot of earphones, but I think that you won't find anything better at this budget!
Cable is very long and adjustable and it doesn't get stuck.
I would have just liked some volume buttons, but I'm definitely satisfied!
Cable is very long and adjustable and it doesn't get stuck.
I would have just liked some volume buttons, but I'm definitely satisfied!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Bought 2 pairs, same problem
on December 17, 2017
Posted by: Anonymous
Gender:Male
I bought a pair 2 months ago, within a month I had no audio out of left ear bud. I bought a second pair and after a month I have no audio out of left ear. I take good care of them and the audio just stops working for left earbud. :/
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 18, 2017
Hello Julian Defnet, we apologize for the inconvenience. Please follow the steps on the link below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
Written by a customer while visiting sony.com
Customer Rating
2
Great for a short time -
on September 19, 2018
Posted by: DaSoul
I've always been pleased with these headphones and have been buying them for years. They used to last a good 1-2 years. But the lifespan of the product as decreased dramatically. I bought 2 pairs last year. The last once I bought only 3 months ago and they already stopped working on one ear. I will definitely switch to another brand now.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 19, 2018
Hi DaSoul,
We regret to hear about what happened. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Zac
We regret to hear about what happened. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Zac
Written by a customer while visiting sony.com
Customer Rating
4
Good durability and quality
on March 25, 2018
Posted by: Rezaerza
Gender:Male
I've been using this device since three years ago and still working fine.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
My #1 choice!!
on May 13, 2018
Posted by: beans2020
Gender:Female
I love these headphones. They last so long, I had a pair forever and I lost them, sadly. I bought a new pair and I wish I didn’t buy a new pair sooner. I think the bass is great, PERFECT fit in my ears, and I love the blue/black combo.. not to mention the pause button/mic. I have a pair of Bluetooth in ear headphones from Bose and Jaybird, but they don’t dont fit as good as these Sony ones fit. They never fall out or loosen. The only way they could be better is if they were Bluetooth.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Great, but stops working on 2-3months
on September 11, 2018
Posted by: TAE0
Gender:Male
I bought these 2 months ago, and had a pair before these, they run out of audio in the left and the Mic stops working in about 2 months. Fool me once, shame on you, fool me twice, shame on me.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, September 12, 2018
Hi TAE0,
We regret to hear that you're having issues with this unit. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://www.sony.com/electronics/support/articles/00024605
We regret to hear that you're having issues with this unit. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://www.sony.com/electronics/support/articles/00024605
Written by a customer while visiting sony.com
Customer Rating
5
One of the best headphone ever used !
on August 5, 2019
Posted by: Stephin
Gender:Male
bought this model this specific second time. first one used like 4 years !
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 13, 2019
Hello, Stephin! Thank you so much for sharing your wonderful experience with the MDR-EX110AP. We're glad to hear that you are happy and satisfied with the unit. Thanks for trusting Sony! - Romeo
Written by a customer while visiting sony.com