 |
Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
Don't Last / Poor Warranty
on March 22, 2015
Posted by: grubu413
Only lasted for 4 months before one of the headphones stopped working. Unfortunately for me, Sony warranty is only 90 days so have to purchase another pair of headphones. I can guarantee they will not be Sony.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, March 23, 2015
Hi grubu413, it is sad to hear that the unit doesn't go well. We always appreciate customers who take the time to give us their feedback. Thank you, Dave
Written by a customer while visiting sony.com
Customer Rating
5
Excellent
on March 28, 2018
Posted by: Schamou
Gender:Male
I have bought these earbuds after a 3 years use of sbh50 headset. At the begining I thought they are lack of bass. Later I realized that all is about the quality of the music files you are listening to. I mostly was connected to Spotify. I have over come thelow bass problem by setting the equalizer. But lately I tried to listen mp3 files at 320kbits. When I activated the DSEE HX feature, I was shocked. Deep basses with delicious trebbles. Magnificient sound in compare to my old sbh50's. Well to be honest, the microphone qulality is fair. Battery life is unique. I charge them weekly as I am listening for 3 hours in average a day.
Let's make a conclusion, excellent sound quality with high bitrate mp3 files, extreme battery life, very good connection with a fair micrphone for such a very low price.
Great job Sony.
PS: It would be awesome if it would support connection to two devices at the same time. I am not sure if it can be solved with a frimware upgrade.
Let's make a conclusion, excellent sound quality with high bitrate mp3 files, extreme battery life, very good connection with a fair micrphone for such a very low price.
Great job Sony.
PS: It would be awesome if it would support connection to two devices at the same time. I am not sure if it can be solved with a frimware upgrade.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Don't bother
on October 29, 2019
Posted by: Anonymous
Gender:Female
I bought these headphones about 7 months ago and I'm disappointed by how quickly they deteriorated. Since last month, whenever I try to play any media from my laptop with the headphones connected, it sounds like it's trying to play a badly scratched CD, which makes it impossible to watch/listen to anything using the headphones. I made sure my bluetooth driver on my laptop was up to date and double checked the headphones weren't connected to another device but I am still unable to use them with my laptop. More recently, I noticed issues while connected to my phone as well. Sometimes the audio comes though very choppy like my connection is going in and out. Sometimes the play/pause button doesn't work. And other times, if I pause something I'm listening to, when I press play again there's no sound at all, even though my bluetooth settings on my phone tell me I'm still connected to the headphones. I have a bluetooth radio and speaker that I use with my phone regularly and neither device has caused me problems like these headphones do. They're inexpensive but definitely not worth it if they start causing issues like this after only 6 months.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , November 1, 2019
Hi, kiyajordan!
We do apologize for the inconvenience. Please try to factory reset the headphones to isolate the issue, After the factory reset, try to connect it again to your devices. Here's the link on how to.
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513198.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
[Insert platform name] Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
We do apologize for the inconvenience. Please try to factory reset the headphones to isolate the issue, After the factory reset, try to connect it again to your devices. Here's the link on how to.
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513198.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
[Insert platform name] Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
Written by a customer while visiting sony.com
Customer Rating
5
Very good sound
on June 24, 2017
Posted by: Gian24
Gender:Male
I've tried a lot of earphones, but I think that you won't find anything better at this budget!
Cable is very long and adjustable and it doesn't get stuck.
I would have just liked some volume buttons, but I'm definitely satisfied!
Cable is very long and adjustable and it doesn't get stuck.
I would have just liked some volume buttons, but I'm definitely satisfied!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Mic picks up all noises
on April 24, 2018
Posted by: SoMan
Gender:Male
A+ battery life. But not good on calls because the microphone picks up all surrounding noises and is broadcast through the earbuds. During a slight breeze you can only hear white noise and there goes the phone call.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
3
Speaker is dead
on December 20, 2019
Posted by: Jjjhh
Gender:Male
One speaker went down after 2 -3 years using.. pity..
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 23, 2019
Hey Jjjhh,
We're sorry to hear what happened. Let's try to isolate the issue by performing some troubleshooting on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00204551?model=WI-C400&category=wireless-headphones-bluetooth-headphones
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
We're sorry to hear what happened. Let's try to isolate the issue by performing some troubleshooting on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00204551?model=WI-C400&category=wireless-headphones-bluetooth-headphones
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
1
Pure junk. Do not buy.
on August 16, 2020
Posted by: Virginia4
Gender:Female
Bought a set for hubby, but it wouldn't charge after a few days (yes, less than a week). Then a new pair arrives (kudos to Sony for their customer support), but that pair charged only once and they won't work anymore. No charging light comes on, and unit appears completely dead--after one use. And that's the 2nd pair. Didn't get more than 2 or 3 days of use from both pairs combined. Ridiculous.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Good bluetooth
on August 25, 2020
Posted by: Tom321
Gender:Male
I have bought several Sony WI-C400 Bluetooth headphones online that were supposed to be refurbished or store return. Knowing that the battery life is up to 20 hours per charge was the reason I made the purchases. About 3 hours was about the longest I could have playback on one of them, the rest, about half. Sony doesn’t sell replacement batteries and I couldn’t find the batteries even at battery places that claim to have them all. I have loved Sony since 1984 and choose Sony over LG and Samsung. Maybe one day I’ll be able to afford a Sony 75” smart tv. I’m still a Sony man. I just got burnt with the Sony WI-C400 Bluetooth headphones. Only buy that headphone new and you will probably get 20 hours playback
I would recommend this to a friend!
Written by a customer while visiting sony.com