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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 244 reviews
5 Stars
162
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
31
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Customer Rating
3
Controls require extra hand movement
on May 21, 2020
Posted by: Ron Lee
from Seattle, WA
We installed this stovetop in 2/20. For the most part it has met our expectations except in 2 areas. First off, every time you wish to turn ON a burner, change temperature etc. you are required to tap 2 different locations on the stovetop. Turning ON a burner when the stovetop is OFF requires 3 different taps of the controls. This may not sound like a big deal but electronics should be making our lives simpler, easier and less time consuming. These controls take us backwards. Our old stovetop had knobs and you just turn the knob to the setting you wanted. Very simple. Not with this stovetop. This is very annoying. Now I know LG will tell you this is part of their safety features to prevent children from turning on the stovetop. But we don't need this feature as we don't have kids at home. LG could have provided a switch to bypass these safety features. The 2nd thing we noticed is the ceramic top has air bubbles in it. Very strange. Not sure what's going on here and tried to get the store I bought it from to swap my unit out with one that does not have this problem. Black ceramic stovetops of other brands I have seen in stores do not have these air bubbles in them. Shortly after the stovetop installation in 2/20 I asked the store to replace it with one without bubbles. They agreed and said they placed a replacement order. But here it is 5/20 and nothing has happened.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great features and value
on February 10, 2013
Posted by: JerryG
from Carefree, AZ
Installation was quick and professional. Touch pads are much more friendly than some reviewers have reported. Steady heating is terriffic.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
New cooktop entirely pitted
on May 29, 2020
Posted by: Mickey O
from Bend, OR
My new cooktop was delivered and installed yesterday (5/28/2020) and today I removed the protective plastic sheet to find the entire cooktop was covered with thousands of pits. They cannot be removed, they are integral to the Schott-Ceran ceramic.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Marqy
from Las Vegas, NV
Verified Purchase:Yes
It has several burner areas but would rather have had a fifth burner instead of just a warming zone. Also the main on/off area is very sensitive to touch and has gone on w/o my realizing.
Pros: Quality, Style/Design
Quality
4
Features
3
Value
4
Response from lg.comBy Jai., LG Social., June 5, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Customer Rating
5
Have really enjoyed this cooktop
on April 15, 2014
Posted by: JK13
from Frisco, TX, USA
We've had this cooktop for a month - so far so good. Very easy to clean, I really like the fact that there are no knobs on the surface. It heats up quickly and is logocally setup. It's nice having burners that will fit the size of the pan.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Nice product
on August 30, 2015
Posted by: Anonymous
After a brief learning process we find this cooktop to be easy to use and clean. We have only had it for about a month, but if it lasts several years I am sure it would rate 5 stars, until the future arrives, I can only rate it 4 stars for now.
Pros: Features/Settings, Performance, Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Perfect fit replacing a broken unit.
on November 19, 2017
Posted by: Hikah
from Scarborough, ME, United States
[This review was collected as part of a promotion.] Only used once so far, but I'm pleased. Fit perfect in my counter where the old unit was.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
LG LCE3010 COOKTOP
on October 16, 2022
Posted by: Sushi Sen
from New Jersey
After a log wait LG LCE3010 cooktop was delivered on October 4 th. Eversince it was delivered Power On/Off button has been tempramental. Sometimes once touched it's on. Sometimes it does not come on, sometimes once press hard, it comes on etc. When it does not come on, circuit breaker has to be turned off and on to get it back on. Electrician checked it thoroughly and power is coming up to junction box that feeds the cooktop. This has been a very frustrating experience. i built a new kitchen. LG oven and microwave are still backorderd. Without a functioning cooktop, kitchen is not functional.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 17, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com