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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.1
Rating breakdown 226 reviews
5 Stars
147
4 Stars
31
3 Stars
11
2 Stars
8
1 Star
29
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Customer Rating
1
Touch will quit working!
on April 9, 2020
Posted by: msully
from lincoln, NE
[This review was collected as part of a promotion.] This is our second one of these stoves. Our last one lasted for 5 years before the touch quit working. Then we bought a replacement. Now the replacements touch buttons has also quit working. Looking through the reviews i am not the only one with this issue. I would have hope the new cooktop would have had upgraded boards to fix the issue but it is not the case. the new stove was manufactured in late 2019 and the issue is still there. I will not buy another LG cook top. This is too bad because all my appliances and even my tv is LG.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Cooktop
on November 20, 2020
Posted by: Dorit
from California
Horrible cooktop stay away from this item. I have it for 10 months and it’s the 4th time it broke down.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 23, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
do not buy- faulty product
on January 30, 2021
Posted by: amyrouan
from ohio
I purchased this 1 year ago and it stopped working entirely. After reading other reviews on this prodcut from the store I purchased it at, seems like we are not the only unfortunate people who are having this problem. There is an issue with the electronics to turn on this appliance. I've gone through all of the trouble shooting suggestions, called the support line and I can't even get a repair person to come and look at it. Now I'm left without a stove. I expected better quality from LG. This is extremely disappointing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great cooktop
on May 22, 2023
Posted by: Grammy and Poppop
from Dry Ridge, Kentucky
This is our first LG product and I am wondering why we waited so long. We also purchased the LG combination microwave and wall oven. I just finished cooking breakfast on the LG cooktop and it couldn’t have been easier. It heats up fast, is very easy to use and very safe. Having very young grandchildren, being very safe from inquiring little minds is extremely important to us.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
The quality of this product is understated.
on June 6, 2012
Posted by: Sandy
from St. Petersburg, FL
My new LG cooktop was easy to install and manufacturer's directions for operation and care easy to understand. Preparing fine meals on this superior appliance is a pleasure. The touch controls are responsive, radiant heat fast and I especially like the safety features. It is virtually impossible to forget to "turn off your cooktop"....that is just one of the many fine features LG offers in this cooktop. Cleanup is easy! My cooktop looks as good as it did the day it arrived..brand new! I heartily recommend this product to everyone.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality, easy to clean
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
on August 23, 2017
Posted by: One happy customer
from Illinois, United States
[This review was collected as part of a promotion.] So glad I went with the 36 inch cooktop. It gives me more room when cooking.
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Not designed to fit a 30" Cabinet?
on November 2, 2017
Posted by: etsgary
from Melbourne, FL, United States
[This review was collected as part of a promotion.] While my new cook-top works great, installation was closer to a nightmare than a dream. It's called a 30" cook-top because it supposed to fit in a 30" cabinet. But requires an inside minimum dimension of 29-3/8". 30" cabinets are measured on the outside as 30" and the inside dimension is only about 29". The installer had to chip away at least 3/16" of an inch on each side to literally cram this into our cabinet. Plus they have this fan box mounted on the bottom to help cool the electronics, which if anything like our oven, will eventually fry from overheating if we ever were to use all the burners. I actually wish I would have saved money and purchased an old fashioned unit with knobs that doesn't need the stupid fan. Its going to cost a lot for a little aesthetics. It also takes some getting used to to have to first turn it on, select a burner, then select a heat setting. Simply twisting the knob you want was much simpler.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Love the looks
on March 10, 2019
Posted by: Butch Poston
from Arlington Texas
Worked great for 5 weeks , now it won’t come on unless I flip the breaker off then back on
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy EJ, Social Media, March 11, 2019
This is definitely not what we expect from our products. I can image how frustrating it is to have to flip the breaker to get the range to come on. Please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Written by a customer while visiting lg.com