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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 244 reviews
5 Stars
162
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
31
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Posted by: Amber bingham
from Evanston wyoming
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had about a month, easy to use and clean. I’d give it a lower rating though because one day it wouldn’t turn off and the customer service wasn’t too helpful
Pros: ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Black is beautiful compared to a white cooktop
on April 25, 2019
Posted by: TomCostello
from Naples, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this cooktop on 4.4.2019 because I have an LG refrigerator that is the best. I was replacing a white Dacor cooktop that was malfunctioning, turning off at will while I was cooking. Installation was simple. After two weeks, however, without warning, all the lights on the control panel started flashing. I had to flip the circuit breakers twice, kind of like rebooting a computer. The problem has not recurred but that experience has made me nervous about it being faulty... I will see.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: fabaileyficf
from Otis Orchards, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit worked great till we had a power surge/outage and it messed up the main switching unit and it would not turn on. LG had a repairman out the day after I called in and after he pulled the unit and put it back together it turned on but is not stable. He stated that the main panel needs to be replaced. It is on order and scheduled for replacement on May 6th.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MWTr
from Houston Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased two months ago very satisfied with the performance of the cook top.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love it!!!!
on May 20, 2019
Posted by: Shasev38
from Raleigh NC
[This review was collected as part of a promotion.] I love my stove. It’s easy to use easy to clean and cooks the food evenly.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Julie61
from Fort Smith Ar
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been cooking with a 1972 four burner cooktop with only one and a partial working so anything would’ve been better than I had but my LG has been great
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Feather5flock
from Greensboro, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was after I had to cut existing counter on each sides and was so relieved it dropped in nicely.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great cooktop when the buttons work
on June 7, 2019
Posted by: AllisonL
from Austin, TX
I purchased this cooktop on 1/9/19. It was installed in March 2019. It has had less than two months of light use for a family of two and the control panel has already stopped working.
Beware! Don't install this thing without writing down the sacred text that is the serial number. Without it, you will be forced to schedule repairs and have them canceled on you (twice). If you want an appointment upheld, you will have to stay on the phone for over an hour and go through the escalation department to get a technician to stay scheduled. It is not simple. It is exceedingly frustrating to cancel all your appointments for a day to have a technician no show twice.
When the cooktop isn't broken, it works as a cooktop should and has a nice, minimalist design. The aesthetics give it an extra star.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, June 7, 2019
That's not good, AllisonL. We are sorry to see you had an issue with your cooktops control panel. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com