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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 244 reviews
5 Stars
162
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
31
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Customer Rating
2
Great cooktop when the buttons work
on June 7, 2019
Posted by: AllisonL
from Austin, TX
I purchased this cooktop on 1/9/19. It was installed in March 2019. It has had less than two months of light use for a family of two and the control panel has already stopped working.
Beware! Don't install this thing without writing down the sacred text that is the serial number. Without it, you will be forced to schedule repairs and have them canceled on you (twice). If you want an appointment upheld, you will have to stay on the phone for over an hour and go through the escalation department to get a technician to stay scheduled. It is not simple. It is exceedingly frustrating to cancel all your appointments for a day to have a technician no show twice.
When the cooktop isn't broken, it works as a cooktop should and has a nice, minimalist design. The aesthetics give it an extra star.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, June 7, 2019
That's not good, AllisonL. We are sorry to see you had an issue with your cooktops control panel. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Great cooktop! No knobs to have to clean around an
on June 9, 2019
Posted by: Frank68c
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We did a total kitchen remodel and picked LG as our appliance brand so we bought all LG products. The cooktop is great and fit nicely into our countertop. It has all touch technology with no knobs and buttons to deal with nor would have to clean around. So far so good with LG!!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shu k
from Fliruda
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this for my new kitchen couple month ago, I am very happen with product.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jrucker
from Shawnee, KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this cooktop! I has so much space, and the ability to select multiple "rings" for different size pots and pans give it so much flexibility. The only reason I didn't give it a 5-star rating is because every now and then all the control lights will start flashing and the unit will be completely inoperable until you turn off/on the ciruit breaker that controls the cooktop. That is incredibly inconvenient. I'm hoping this is a function of a poor install - as was the case with our LG dishwasher. On the whole, though, I love it!
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Hdolly82
from Pahrump,NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like having 5 burners and a perfectly smooth surface. It works great.
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Ataraxanne
from Broadway, Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this a few weeks ago and I'm loving it. I love the fact the whole stovetop does not get hot. It has a child safety lock on it that I use.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bernie44
from Decatur, Ala
Verified Purchase:Yes
Bought as part of LG suite for kitchen remodel. It replaced a 30 year old glass cooktop with knobs that was not too reliable. I've only used this LG a few times. It heats quicker than old one. Cleanup is better without knobs in the way. Owners manual and quick guide were fairly easy to comprehend. Recommended heat settings for various cooking will require some trial and error, but I think you should start out at a lower setting than those shown. I don't get all the speckles embedded in the surface.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
on November 19, 2019
Posted by: jvklee16
from Iowa City, IOWA
[This review was collected as part of a promotion.] I like this cooktop! Good service, quality and good style!
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com