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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.1
Rating breakdown 227 reviews
5 Stars
148
4 Stars
31
3 Stars
11
2 Stars
8
1 Star
29
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Customer Rating
5
Great features
on August 21, 2021
Posted by: Wiz 1
from Rogers ar
[This review was collected as part of a promotion.] Working great with good features heat is instant on
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Unit failed after one year
on August 24, 2021
Posted by: Duncan99
from Detroit, MI
Just as the warranty expired, we began having problems. The dual burner would not activate, coupled with the standard burners being intermittent as well as not recognizing touch. Then the two- pitched beeping randomly began- and the led lights blinking on all controls. Not happy- unit is unreliable. Seems to be a known problem- talked to repair facility- they said the same thing-
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed in the look
on October 4, 2021
Posted by: Hermie6
from Pittsfield, MA
[This review was collected as part of a promotion.] I was so excited to get my new cooktop. Little did I know that it has the look of small bubbles on the top. Everytime I walk into my kitchen, I feel I have to dust my cooktop. It’s not dusty but appears to have dust on it due to the bubbles in the cooktop. Very disappointed. This was not shown on line nor did it mention it in the description.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Very simple to use
on November 9, 2021
Posted by: Ed68
from Smithfield Virginia
[This review was collected as part of a promotion.] We remodel our kitchen and chose this LG cooktop , we are very pleased with it , now we have all LG appliances in our kitchen.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Exactly what I was looking for
on November 14, 2021
Posted by: VLML
from North Carolina
[This review was collected as part of a promotion.] I do a lot of home canning and was forever dropping jelly and such into the knobs on the stove. Was looking for something without raised knobs and I am totally happy with my find. However, I am on the learning curve I that I have to keep the child lock feature on when not in use. Apparently if you sit something on the controls, lights start flashing all over
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Nice
on January 3, 2022
Posted by: Racerouse
from Okc, Okla
[This review was collected as part of a promotion.] This cooktop has been flawless. Looks, performance, everything! It's even easy to clean. How much better could it be? Definately happy with this purchase.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Not Reliable - only 6 months use
on January 6, 2022
Posted by: Jahmighty
from Fort Lauderdale
[This review was collected as part of a promotion.] 6 months use and the cooktop died. It lights up but does not work. Spent too much time on the phone to be asked for more money. Many electricians recommend going with a basic model. Good luck.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Regrettably, the unit had a 1 year warranty on parts and labor from the date of original retail purchase. You can contact Customer Support by private message via Facebook @LGUSSupport with #VOC or call at 800-243-0000 for possible repair options that would be at your expense. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
30" Cook Top Warning
on January 11, 2022
Posted by: Steve86
from Gig Harbor WA
My parents had 30" LG cook top for 2 years, on Christmas day one burner set low went to full high by itself and would not turn off had to shut off breaker, been without stove ever sincé
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 27, 2022
I am sorry your unit is not working properly. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. Regrettably, the unit had a 1 year warranty on parts and labor from the date of original retail purchase. You can contact Customer Support by private message via Facebook @LGUSSupport with #VOC or call at 800-243-0000 for possible repair options that would be at your expense. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com