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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 244 reviews
5 Stars
162
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
31
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Posted by: Dj2021
from Gainesville, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased to replace an older cooktop. The safety features and configuration of the burners were a plus in our decision to buy.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DB50
from GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I think this will work out but some of the features are not intuitive.
There is a touch area that says “warm” but it doesn’t seem to react when touched.
At some point I expect we’ll figure it out but the instructions are not totally clear. Maybe YouTube video instructions would help.
There is a touch area that says “warm” but it doesn’t seem to react when touched.
At some point I expect we’ll figure it out but the instructions are not totally clear. Maybe YouTube video instructions would help.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 10, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: mojean
from florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] love this cook top, looks good and works great, cleans up nice
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MommaB17
from Tn
Verified Purchase:Yes
Less than 6 months after I started using my cooktop it broke on the corner when I set a sauce Pan down to reposition my grip. They would not warranty it for supposed normal wear and tear
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Marty56
from Lebanon, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Recently had the 30” cooktop installed and looks and works great. Ease of use and cleaning are the best features.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tickman
from Tampa
Verified Purchase:Yes
Was broken after two weeks, first one we used for 6 years without any problems, but new one was very bad. Service man can’t fix it, even after all parts was ordered, so, we seat with broken cooktop for weeks right now
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 21, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Wiz 1
from Rogers ar
Verified Purchase:Yes
[This review was collected as part of a promotion.] Working great with good features heat is instant on
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Unit failed after one year
on August 24, 2021
Posted by: Duncan99
from Detroit, MI
Just as the warranty expired, we began having problems. The dual burner would not activate, coupled with the standard burners being intermittent as well as not recognizing touch. Then the two- pitched beeping randomly began- and the led lights blinking on all controls. Not happy- unit is unreliable. Seems to be a known problem- talked to repair facility- they said the same thing-
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com