 |
Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 244 reviews
5 Stars
162
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
31
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Posted by: Hermie6
from Pittsfield, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was so excited to get my new cooktop. Little did I know that it has the look of small bubbles on the top. Everytime I walk into my kitchen, I feel I have to dust my cooktop. It’s not dusty but appears to have dust on it due to the bubbles in the cooktop. Very disappointed. This was not shown on line nor did it mention it in the description.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ed68
from Smithfield Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] We remodel our kitchen and chose this LG cooktop , we are very pleased with it , now we have all LG appliances in our kitchen.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: VLML
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do a lot of home canning and was forever dropping jelly and such into the knobs on the stove. Was looking for something without raised knobs and I am totally happy with my find. However, I am on the learning curve I that I have to keep the child lock feature on when not in use. Apparently if you sit something on the controls, lights start flashing all over
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Racerouse
from Okc, Okla
Verified Purchase:Yes
[This review was collected as part of a promotion.] This cooktop has been flawless. Looks, performance, everything! It's even easy to clean. How much better could it be? Definately happy with this purchase.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jahmighty
from Fort Lauderdale
Verified Purchase:Yes
[This review was collected as part of a promotion.] 6 months use and the cooktop died. It lights up but does not work. Spent too much time on the phone to be asked for more money. Many electricians recommend going with a basic model. Good luck.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Regrettably, the unit had a 1 year warranty on parts and labor from the date of original retail purchase. You can contact Customer Support by private message via Facebook @LGUSSupport with #VOC or call at 800-243-0000 for possible repair options that would be at your expense. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Steve86
from Gig Harbor WA
Verified Purchase:Yes
My parents had 30" LG cook top for 2 years, on Christmas day one burner set low went to full high by itself and would not turn off had to shut off breaker, been without stove ever sincé
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 27, 2022
I am sorry your unit is not working properly. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. Regrettably, the unit had a 1 year warranty on parts and labor from the date of original retail purchase. You can contact Customer Support by private message via Facebook @LGUSSupport with #VOC or call at 800-243-0000 for possible repair options that would be at your expense. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nirit
from Winter garden Florida
Verified Purchase:Yes
Love this cooktop looks good cooks great just in love
Written by a customer while visiting lg.com
Posted by: friend of the environment
from Baldwin
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this a little over 6 years and one of the burners has stopped working. I guess it is the planned obsolescence that is coming into play. It works well but sometimes the low settings seem to be a little too much. Also the whole cooktop lights up sometimes if you set something on it or if the electricity blinks which is worrisome. Having to spends potentially hundreds of dollars to fix an appliance that isn't that old is a little annoying but they are made to break. I have a refrigerator that is around 60 years old that still works. Companies care more about profit than the environment. They have the capability to make things that last but that cuts into their profit margin so destroy the earth we live on for a pocket full of money.
Pros: Style/Design, ease of use, Performance
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 19, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com