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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 244 reviews
5 Stars
162
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
31
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Customer Rating
4
Not designed to fit a 30" Cabinet?
on November 2, 2017
Posted by: etsgary
from Melbourne, FL, United States
[This review was collected as part of a promotion.] While my new cook-top works great, installation was closer to a nightmare than a dream. It's called a 30" cook-top because it supposed to fit in a 30" cabinet. But requires an inside minimum dimension of 29-3/8". 30" cabinets are measured on the outside as 30" and the inside dimension is only about 29". The installer had to chip away at least 3/16" of an inch on each side to literally cram this into our cabinet. Plus they have this fan box mounted on the bottom to help cool the electronics, which if anything like our oven, will eventually fry from overheating if we ever were to use all the burners. I actually wish I would have saved money and purchased an old fashioned unit with knobs that doesn't need the stupid fan. Its going to cost a lot for a little aesthetics. It also takes some getting used to to have to first turn it on, select a burner, then select a heat setting. Simply twisting the knob you want was much simpler.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Butch Poston
from Arlington Texas
Verified Purchase:Yes
Worked great for 5 weeks , now it won’t come on unless I flip the breaker off then back on
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy EJ, Social Media, March 11, 2019
This is definitely not what we expect from our products. I can image how frustrating it is to have to flip the breaker to get the range to come on. Please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Written by a customer while visiting lg.com
Customer Rating
1
Worst stovetop that we've owned.
on September 8, 2019
Posted by: rick2019
from San Jose, CA
The touch controls of this stovetop were an interesting feature when we purchased it but have been a constant source of annoyance ever since. In the year we’ve owned this stovetop, the controls have started blinking randomly or have stopped responding at all on a number of occasions. We had to reset the breaker each time to fix it.
Additionally, if you happen to inadvertently slide a pan over any part of the control area, all the controls will start blinking and beeping, causing further annoyance.
Lastly, when purchasing we had no idea that the stovetop controls included tones that sound whenever you turn a burner on or off or perform other functions. We soon learned to hate the tones but there is no way to mute them. Some people may love them but we prefer a stovetop that doesn’t talk back.
Additionally, if you happen to inadvertently slide a pan over any part of the control area, all the controls will start blinking and beeping, causing further annoyance.
Lastly, when purchasing we had no idea that the stovetop controls included tones that sound whenever you turn a burner on or off or perform other functions. We soon learned to hate the tones but there is no way to mute them. Some people may love them but we prefer a stovetop that doesn’t talk back.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 9, 2019
That's not good! We're sorry to see that you've run into these issues with your cooktop. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Posted by: GinMarRuss
from Apopka, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] 9/27/19
LG Stovetop survey I am a fan of LG products and I refused to purchase another brand when I purchased this stovetop. As much as I am a fan, I am disappointed particularly because the stovetop has malfunctioned on numerous occasions. The malfunction was that the touch buttons would not work. I couldn't turn either of the burners low nor could I turn the burners off. I had to turn the breaker off in order to get it to turn off. Additionally, the outline of the burners and the characters should be non-removable. After continued use, it rubs off. Needs more color code for quick figuring and referencing. I'm having to do a service request already and I only had it for 8-9 months
LG Stovetop survey I am a fan of LG products and I refused to purchase another brand when I purchased this stovetop. As much as I am a fan, I am disappointed particularly because the stovetop has malfunctioned on numerous occasions. The malfunction was that the touch buttons would not work. I couldn't turn either of the burners low nor could I turn the burners off. I had to turn the breaker off in order to get it to turn off. Additionally, the outline of the burners and the characters should be non-removable. After continued use, it rubs off. Needs more color code for quick figuring and referencing. I'm having to do a service request already and I only had it for 8-9 months
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, September 30, 2019
Thank you for your review of your LG cooktop. I am sincerely sorry for the unfortunate experience you have had with your cooktop.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com
Written by a customer while visiting lg.com
Customer Rating
1
Cooking on a hot plate
on March 22, 2020
Posted by: Hot plate contessa
from Copperas Cove TX
I was forced to buy a hot plate to cook on. What does that tell you about the quality of your product? Our cooktop worked for two weeks. Part is on back order.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible
on November 10, 2020
Posted by: Bharmon
from Bloomsdale MO
Used twice and now waiting on service and have nothing to use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 12, 2020
Understandably it is frustrating to need a repair so soon after purchasing a new unit. Please bear with the technician as he/she works to properly repair your unit. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Love this cooktop!
on December 2, 2020
Posted by: Soni49
from Surprise, AZ
[This review was collected as part of a promotion.] We bought a house six years ago with appliances that were 20+years old. We live in a 55+ community so folks don’t do much cooking; however, I love to cook and used my appliances a lot! I thought my old cooktop was fine until I got my new LG cooktop a month ago. Wow! The difference is amazing. It cooks so much quicker and hotter than my other one. I love the dual and triple burners, along with the bridge that allowed me to make gravy in my large roasting pan at Thanksgiving. Easy to clean, gorgeous and efficient. Thanks, LG! I love it!
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: terwil
from Sarcoxie, MO
Verified Purchase:Yes
I’ve had the stovetop for over 4 yrs and we had experienced that the burners cooked differently at the same setting. The chrome piece at the front scratches very easily. Really need to watch touching the panel while cooking because they could turn on.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com