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Customer Reviews Collected from lg.com |
LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 244 reviews
5 Stars
162
4 Stars
32
3 Stars
11
2 Stars
8
1 Star
31
80%of customers recommend this product.
(
142 out of
177)
Customer Reviews for LG - 36" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Posted by: Cubefarm
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this item to replace an older LG. The older cooktop was good and this one is wonderful. Easy to use and controls are accurate
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bernie44
from Decatur, Ala
Verified Purchase:Yes
Bought as part of LG suite for kitchen remodel. It replaced a 30 year old glass cooktop with knobs that was not too reliable. I've only used this LG a few times. It heats quicker than old one. Cleanup is better without knobs in the way. Owners manual and quick guide were fairly easy to comprehend. Recommended heat settings for various cooking will require some trial and error, but I think you should start out at a lower setting than those shown. I don't get all the speckles embedded in the surface.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Geza62
from Alpharetta
Verified Purchase:Yes
Purchased about 1 month ago and thouroughly enjoying cooking again. Easy to use cooktop! Highly recommend!!
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: danderson
from Montrose MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We picked this out for our new house being built and selected all LG appliances because we are big fans of LG. We learned to use the cooktop without a manual and struggled through a bit of it but we figured it out eventually. It's difficult to get the large burner with the 3 rings to all light up so it's cooking on all burner rings.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Only worked for 6 weeks
on January 7, 2020
Posted by: Anonymous
from Montrose MN
We built a new house and purchased all New LG appliances thru builder and the LG Cooktop worked great for about 6 weeks (Used only around 20 times) and then stopped responding to any touch commands Tech came out and said it needs whole PCB Printed circuit board replaced and that he order a replace PCB That was a month ago. we called again and they said it's on back order and we may see it in another month? We had to buy 2 hot plates to use. (See Photo) LG should be replacing the whole unit with a new unit that has a updated PCB already init!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, January 7, 2020
That's not good! We're sorry to see that you've run into these issues with your cooktop. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worked for about 3 minutes
on January 14, 2020
Posted by: LG broke my Spirit
from Austin, TX
Not even sure where to start. Bought this unit in November. For us to use it we have to go outside and reset the breaker because it decides when it wants to work, which is usually every other day. We've had a service tech come out and now has replaced the same exact part twice. What's crazy...LG wants to replace it for a third time. 5 service tech calls, 5 times we've had to take off early, 5 times it failed to work. Tonight they cancelled. After we waited all afternoon for them. I'm 42 years old, and have never left an online complaint before. Thought they were just oversensitive people. Well, I see where they are coming from. The absolute worst experience I've ever dealt with. Sad part is that I bought a fridge and dishwasher at the same time. Lord, there isn't enough alcohol on the planet for me to have one of those break and me deal with the LG people all over again. As of Jan 14, 2020, we still can't use our cook top and no end in sight. Easy to say no one I know will ever buy LG again. If this goes on too much longer, I'm going Office Space on this thing and will bow out to the LG giant that they are. They win...they got my money....My sanity is worth more than this $800 piece of junk.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 15, 2020
That's not good! We're sorry to see that you've run into these issues with your cooktop. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: jim in gig harbor
from washington state
Verified Purchase:Yes
[This review was collected as part of a promotion.] Attractive , logical controls, great quality and value . We fully expect years of reliable service from every LG product.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TootsZ
from Peoria, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] My cooktop was installed about 2 weeks ago. There are no control knobs, which was intimidating at first. I looked at the brochure and tried it out. It’s very simple to use. I love it and cleanup is wonderful. Very happy with this purchase.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com