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Customer Reviews Collected from lg.com |
LG - 30" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Average Customer Rating:
4.2
Rating breakdown 249 reviews
5 Stars
165
4 Stars
31
3 Stars
12
2 Stars
10
1 Star
31
80%of customers recommend this product.
(
144 out of
180)
Customer Reviews for LG - 30" Built-In Electric Cooktop with 5 Elements and Warming Zone - Black
Customer Rating
5
OUTSTANDING - NOT JUST ANOTHER COOKTOP!
on September 22, 2013
Posted by: JUDES4
from Wylie, TX, USA
My husband and I purchased our 'LG' radiant cooktop after comparing it with several other brands of cooktops, because of it's: #1- sleek, practical, upscale appearance and #2- the ease of keeping it clean #important because I am handicapped#.
Now that we have used our cooktop for several months, our decision has proven to be the correct one. Learning how to use the controls was easy,the burners respond quickly, cleaning couldn't be easier - NO MORE UNDER BURNER PANS OR CONTROL KNOBS TO CLEAN!!!
All in all - a good decision and a great cooktop - for now and for years to come #will be a definite plus when we decide to sell our home#.
Now that we have used our cooktop for several months, our decision has proven to be the correct one. Learning how to use the controls was easy,the burners respond quickly, cleaning couldn't be easier - NO MORE UNDER BURNER PANS OR CONTROL KNOBS TO CLEAN!!!
All in all - a good decision and a great cooktop - for now and for years to come #will be a definite plus when we decide to sell our home#.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great features easy to operate at clean
on January 14, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] 10 years, it has worked flawlessly,
Fantastic upgrade from the old electric coils,
Works fantastic with stainless steel And aluminum pans, Very easy to keep clean!
Fantastic upgrade from the old electric coils,
Works fantastic with stainless steel And aluminum pans, Very easy to keep clean!
Response from lg.comBy LG Digital Care Team - Diego, February 11, 2025
Hey there! Sounds like you’ve got a fantastic upgrade! It’s great to hear that it’s been working flawlessly for 10 years and that it’s easy to use and keep clean. Enjoy the convenience and performance! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
The worst warranty and customer service
on October 4, 2019
Posted by: S Manzano
from Burleson Tx
November 2018 we “upgraded” all our kitchen appliances. Now our cooktop has completely stopped working. It has been out since September 20th, it is now October 4th and still we have not been told when this will be replaced. A technician came out September 25th and confirmed that the cooktop needed to be replaced and it would be 3-5 days before we would hear from the other department that handles these issues. I have called intermittently and the call center staff seem to get angry because I am frustrated that they can’t give me any answers other than “now you just have to wait!” There is no urgency and in fact, it seems that they are really trying to discourage any warranty support hoping that the customer will just give up and deal with the repair/replacement on our own. I am very disappointed and would never endorse LG products to anyone.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, October 4, 2019
That's not good! We're sorry to see that you've run into these issues with your cooktop. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
So disappointed!
on January 4, 2021
Posted by: Sadlgpurchase
from Long Island, NY
I purchased this cooktop in summer 2019 and it was installed 8/2019. I’ve truly enjoyed using it- when it works. Last year, 12/27/2019 the lights on the touch panel started blinking- thankfully we were able to reset the breaker and everything was back to normal. Until 12/27/2020- coincidence?? Our warranty was expired and the repair person told us it would cost more to fix it than it did to buy it, how disappointing! So the cooktop was great, but only for 16 months. I would not recommend this product.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 23, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Well pleased
on January 26, 2013
Posted by: Chief
from Huntsville, AL, USA
Easy to install. The clean-up of a single surface [ no knobs or holes ] is a HUGE plus. Only takes a short time to learn how to use the controls [ easy ]. The design is simple and elegant. My wife cooks alot, and simply put, she loves it.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Frustrated Jim
from Westfield, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this cooktop locally, it was installed on June 27 and was used 3 times when it completely shut down in the middle of cooking dinner (June29)! It has not worked since. The Repair Tech came out and decided it needs a new circuit board ... which was ordered and due in on July 8 ... they plan on installing it July 11. We have had to eat out or find other methods of cooking for the past several weeks .... I would not recommend purchasing one of these cooktops. I have looked at the on-line reviews and have noticed that the same problem has been occurring with this cooktop for the past 2 years. You would think that LG would have looked into correcting the problem, long ago!
Pros: ease of use, Style/Design
Quality
1
Features
5
Value
5
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
2
Easy to use but easy to break.
on August 4, 2024
Posted by: Cookie7890
I have had this cooktop installed for just under one month and my glass is already cracked. I do like the operating controls and ease of cleaning.
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy LG, August 7, 2024
Hello, there. Thank you for reaching out and sharing your experience with the LG LSCE305ST cooktop. We’re glad to hear that you like the operating controls and the ease of cleaning, but we're sorry to hear about the issue with the cracked glass after such a short time. This is certainly not what we aim for in our products. Please send us a private message on social media using @LGUSSupport, and our team will be more than happy to assist you in resolving this issue. We appreciate your feedback and look forward to helping you. ^Win
Written by a customer while visiting lg.com
Posted by: Rick in Gulfport
from Gulfport, Ms.
Verified Purchase:Yes
[This review was collected as part of a promotion.] During a kitchen remodel we selected this LG model after researching all the different brands, models, and features. We hit a home run with this new LG. We love the touch control (no knobs) feature. It gives our new granite counter top a very rich and fashionable look. The glass top unit that was replaced had knobs but the new LG's touch control was very easy for us to adapt to. After a month of ownership, we are extremely pleased.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com