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Customer Reviews Collected from lg.com |
LG - 30" Built-In Gas Cooktop with 5 Burners and Superboil - Stainless Steel
Average Customer Rating:
4
Rating breakdown 91 reviews
5 Stars
53
4 Stars
15
3 Stars
5
2 Stars
7
1 Star
11
76%of customers recommend this product.
(
51 out of
67)
Customer Reviews for LG - 30" Built-In Gas Cooktop with 5 Burners and Superboil - Stainless Steel
Customer Rating
2
Cheaply made knobs, expensive to replace.
on March 4, 2019
Posted by: Crystal H
from Austin, Tx
In the 3 years I’ve had this stove top, 3 of the knobs have completely broken. LG charges $51 each to replace some cheap piece of plastic, so beware. Also, the numbers around the knobs has completely worn off. Very disappointed, as all of the knobs on my previous 20 yr old whirlpool stove were completely functional.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy EJ, Social Media, March 5, 2019
Hi Crystal, thank you for reaching out! That’s terrible to hear you have had to replace three knobs for your cooktop! If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^EJ
Written by a customer while visiting lg.com
Customer Rating
2
Knobs and lettering -- cheap, cheap, cheap!!
on March 10, 2015
Posted by: shaw858
from Spencer, TN 38585, USA
36" propane cooktop. We can a lot of food so the cooktop has seen very heavy use. The "superboil" feature is apparently negated when used with propane as food will boil faster on the smaller BTU burners. However, boilovers are very common as well even on the smallest burner. My biggest gripe is that the cheap plastic knobs all broke at the stem within one year and the lettering around the knobs is coming off. On the plus side, it is fairly easy to clean. I would not recommend this cooktop if you use propane and/or will be using it heavily.
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Unhappy
on September 8, 2014
Posted by: Patzy
I'm not very happy with this product very expensive and spills won't clean , I spend a lot money already to purchase stain steel products but nothing get the spill mark off. The cooktop looks very nice but the surface looks very cheap and easy to scratch with anything. Very disappointed with this purchase.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Plastic Knobs have melted
on March 9, 2020
Posted by: VladimirVa
from Richmond, VA
In less than a month of use plastic knobs have melted and LG won't send me a replacement unless I provide them with a serial number, which I can't locate.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, March 9, 2020
Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Good functions
on November 5, 2016
Posted by: rftjr
from Powder Springs, GA, United States
[This review was collected as part of a promotion.] This cooktop works great and has excellent use of cooktop space for a 30" unit. My only 'minor' complaint is that it scratches very easily and I do not like plastic knobs.
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: MarcoGusto
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plopped right in. Connected and leak tested in 5 minutes. Ignition! Works great. Thanks LG.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Knobs break constantly
on July 15, 2020
Posted by: Marcy17
from California
[This review was collected as part of a promotion.] The knobs are plastic and break constantly and are very expensive to replace.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 22, 2020
This is not the quality we expect from our products. We are sorry to hear that your headset is not working properly. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We apologize for any inconvenience this caused. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Knobs always breaking
on December 16, 2020
Posted by: TammyV
from Green Bay, Wi
We remodeled our kitchen 2 years ago and replaced all appliances with LG. I had been extremely happy until 2 months ago when one control knob cracked on the Stainless cooktop. They are ridiculously expensive to replace, but I wanted the cooktop to look nice not cruddy with knobs missing, so I purchased it. Two days ago my husband was cooking and informs me there are now 2 more knobs broken. They are plastic and not manufactured to hold up to the rest of the cooktop. Very disappointing. Until this point I highly recommended LG appliances to everyone who saw our kitchen remodel. I will have changed my opinion since this problem surfaced. I included photos and when taking those, I found the last 2 knobs are also cracked in several places. Those are burners we never use.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 20, 2020
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com