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Customer Reviews Collected from sony.com |
Sony - DVD Player with HD Upconversion - Black
Average Customer Rating:
3.5
Rating breakdown 70 reviews
5 Stars
31
4 Stars
12
3 Stars
5
2 Stars
5
1 Star
17
50%of customers recommend this product.
(
23 out of
46)
Customer Reviews for Sony - DVD Player with HD Upconversion - Black
Customer Rating
1
Piece of junk
on March 30, 2014
Posted by: reviewer13
This player only lasted for about a year - and that is with very light usage too, maybe once or twice a month. The player is dead because the tray no longer ejects when you push the open/close button. Very disappointing Sony!
Response from sony.comBy SonyStyle, March 31, 2014
We certainly empathize with your disappointment and frustration. You can try doing the troubleshooting steps indicated on the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/39542
You may also contact Sony Support via 1-239-245-6311.
https://us.en.kb.sony.com/app/answers/detail/a_id/39542
You may also contact Sony Support via 1-239-245-6311.
Written by a customer while visiting sony.com
Customer Rating
2
I Expected More From Sony
on July 22, 2017
Posted by: MARTYNI
Gender:Male
I used to think the Sony name meant quality. Not any more. The DVD Upscaling Player Model DVP-SR510H is not worth any more than other off-brands.
1. Can't tell if power is on (if a light exists I cannot see it).
2. Very long delay when either eject button on unit or remote is got before it responds.
3. DVD load time is slower than it should be.
4. Older dvd tend to pause during replay a periodically then continue.
2. Very long delay when either eject button on unit or remote is got before it responds.
3. DVD load time is slower than it should be.
4. Older dvd tend to pause during replay a periodically then continue.
Overall its ok but I would just get a cheaper brand next time for a "throw away" DVD player.
No, I would not recommend this to a friend.
Response from sony.comBy Mark, Sony North America Customer Support, July 24, 2017
Hi MARTYNI, thank you for taking the time in writing us an honest feedback, and we regret that the player failed to meet your expectations. We greatly appreciate how you outlined everything we need to improve on and we promise that your next purchase will not fail you. Regards.
Written by a customer while visiting sony.com
Posted by: L Larry
Gender:Male
Verified Purchase:Yes
I bought this unit about 9 months ago. It has degenerated steadily for the past 3 or 4 months, then failed completely. At first by freeze frame, followed by loss of sound, then stopping completely while a fragmented still picture remained. Though still under the one year parts warranty, the labor warranty expired after 90 days. I did not feel that the parts warranty was worth the cost of shipment to a repair facility plus any labor charges. Instead, I chose to replace this unit with another Sony unit a little farther upscale.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Awful product
on March 24, 2019
Posted by: Ed303
Gender:Male
Have had this product for six weeks. Constantly freezing.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, March 27, 2019
Hi Ed303,
We're sorry to hear that you have an issue with your SONY product.We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.
Regards,
Earl
We're sorry to hear that you have an issue with your SONY product.We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.
Regards,
Earl
Written by a customer while visiting sony.com
Customer Rating
1
2 units failed
on October 17, 2019
Posted by: RandyGS
First unit was bad when I received it. Retailer replaced it. Seconds unit failed after about 18 mo. light usage.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 19, 2019
Hi, RandyGS!
We are sorry for what happened. Please reset the unit to factory settings. If still unresolved, we recommend visiting this page: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Vincent
We are sorry for what happened. Please reset the unit to factory settings. If still unresolved, we recommend visiting this page: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Vincent
Written by a customer while visiting sony.com
Customer Rating
1
1080p Upscaling DVD Player
on July 15, 2014
Posted by: DVDs
It works as it should. One flaw is that there is no light on the deck to show if the power is on or what function mode its in. I have this player mounted high so it's difficult to see what it's doing so the lights would have been useful. I know it was made as an affordable player but LEDs are cheap, they could have at least have one for the power button on the deck.
Response from sony.comBy Amanda, Sony Support, July 28, 2014
Thank you for the feedback.
Written by a customer while visiting sony.com
Customer Rating
4
It's better than good but not quite excelent.
on July 15, 2014
Posted by: Anonymous
I have used your product and find it to be better than good but not excellent. Lets say 4.5 Stars. I like the picture it gives me on my T.V. I also like the Sony Product itself. I have had no problems with this product as of yet and if I do I know Sony will stand behind their product.
Written by a customer while visiting sony.com
Customer Rating
3
Can't raise volume Remote doesn't increase volume.
on October 14, 2020
Posted by: dvdlover
Gender:Female
This small simple unit is cheap, but that's because it only plays on one volume.I couldn't find a way to turn it up. The remote has a volume up and down, but it doesn't do anything.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com