 |
Customer Reviews Collected from sony.com |
Sony - DVD Player with HD Upconversion - Black
Average Customer Rating:
3.5
Rating breakdown 70 reviews
5 Stars
31
4 Stars
12
3 Stars
5
2 Stars
5
1 Star
17
50%of customers recommend this product.
(
23 out of
46)
Customer Reviews for Sony - DVD Player with HD Upconversion - Black
Customer Rating
1
locked for a solo region
on June 8, 2018
Posted by: No More Soney
Gender:Male
I purchased (10) Soney DVP-SR370 DVD players for my hotel only to find that they are locked to one region for DVD movies. They are worthless to me and no way to return them. Very disappointed and will never buy another Soney product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 9, 2018
Hi there, we regret that the unit failed your expectation but appreciate your feedback nevertheless. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin
Written by a customer while visiting sony.com
Customer Rating
1
DO NOT BUY THIS
on May 3, 2020
Posted by: RAMD
Gender:Male
THIS UNIT DOES NOT PLAY DATA DISCS. FOR EXAMPLE: "HOME MADE" VIDEOS, LIKE A VIDEO MADE ON ASHAMPOO MOVIE STUDIO PRO OR PHOTOSHOP. MANY HOUSEHOLD PRODUCES HOMEMADE VIDEOS, AND THIS UNIT WILL BE A DISAPPOINTMENT. I RETURNED THIS PRODUCT FOR ANOTHER THAT FUNCTIONED PER MY NEEDS.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 4, 2020
Hi RAMD, we regret that the player did not meet your expectations. We appreciate all of your feedback as it helps improve the product. DVD players are designed to playback discs that conform to the Compact Disc (CD) standard. Dual Discs and some music discs encoded with copyright protection technologies do not conform to the Compact Disc (CD) standard. Therefore, these discs may not be compatible or may not playback as expected.
The DVD player can play the playable DVD and CD disc types shows on the link below.
https://www.sony.com/electronics/support/home-video-dvd-players-recorders/dvp-sr510h/articles/00009197
Erin
The DVD player can play the playable DVD and CD disc types shows on the link below.
https://www.sony.com/electronics/support/home-video-dvd-players-recorders/dvp-sr510h/articles/00009197
Erin
Written by a customer while visiting sony.com
Customer Rating
4
How do I increase volume?
on December 20, 2020
Posted by: Mikerr
Gender:Male
The picture is good and it works well most of the time, but nothing changes when I press + or - volume on the remote.
The unit sometimes does not recognize DVDs, and I have a hunch that this usually happens when it has been left on for an extended period of time.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
PIECE OF JUNK !!!!!
on June 8, 2015
Posted by: Forge
This piece of junk ( and I'm being kind ) is very noisy. It makes a loud clicking sound the entire time a DVD is in the machine. It will not play some DVDs but will play others even if it's played them before. It won't play many brand new DVDs right out of the package but sometimes if you keep ejecting and reloading them it might. It will freeze while playing and you must stop play and start again from the beginning. I clean every DVD every time I play it and use a lens cleaner every 8-10 hours. It has done this from the start and has nothing to do with anything being dirty.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, June 10, 2015
Hello Forge! We apologize for any inconvenience caused by this unit, we would like to suggest to try the steps available through the following link to solve the issue you are experiencing with this unit:
https://us.en.kb.sony.com/app/answers/detail/a_id/39069/c/65,66/p/47329,47330,70695/
https://us.en.kb.sony.com/app/answers/detail/a_id/39069/c/65,66/p/47329,47330,70695/
Written by a customer while visiting sony.com
Posted by: Cora G
Gender:Female
Verified Purchase:Yes
I bought this today on the box it said HDMI easy link to TV but opened the box and no HDMI cord to connect To my TV
Written by a customer while visiting sony.com
Posted by: happyvally
Gender:Male
Verified Purchase:Yes
haven't tried it yet, but have another just like it
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
One star is more than this deserves
on June 15, 2020
Posted by: TRS65
Gender:Female
I bought this device yesterday, and my husband installed it. When we went to use it, the dvd tray was stuck and would not open. We went through the entire manual to try to figure out what the problem might be, and found no help. When I googled, it turns out that this is a common problem connected to the child lock system. I found specific instructions for this problem, and attempted to follow them. However, it turns out that the instructions, though they are presented as specific to this model, bear no relationship to the choices available on the device menu/display. None of the remedies suggested on the website has the slightest effect on the problem. Perhaps the DVD player would be a good one of it worked, but the only remedy I see here (since the Sony support phone number I called suggested visiting the web site I had already visited to no avail and then cut me off) is to return this useless object to the place of purchase. What a waste of time.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 19, 2020
Hi TRS65, we're sorry to hear about your experience. You may follow this link to better isolate and fix the issue: https://www.sony.com/electronics/support/home-video-dvd-players-recorders/dvp-sr510h/articles/00010261
SONY provides a 1-year limited warranty for this unit. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
SONY provides a 1-year limited warranty for this unit. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Written by a customer while visiting sony.com
Customer Rating
5
Loving it!
on November 11, 2017
Posted by: Janiewanie
NOTE: The weight that is shown on Sony's description seems very off. They show it as 18 pounds but it is nowhere near that - maybe 3 pounds, if that. .
Our old portable dvd player (with a screen) died after many years of service. We get dvd's from N...x so we needed to replace the player fairly quickly. Our requirements were pretty simple - connect using AV cables (red, white, yellow) to our really old small Sharp Aquos, didn't have to be BluRay since we use standard dvd's, not too expensive, HAD TO READ DOLBY discs and works easily. At first we thought we needed to get a player with a screen, but after consideration realized we actually didn't need that feature since we only watch at home. I did a lot of research and the choices were somewhat limited. Still, there were enough to make choosing one a bit difficult. Finally we opted for this one. It came yesterday - ironically the same day we got our new N...x dvd. Opened the box, took the player out and connected it 1-2-3 to the tv using the av cable supplied and the plug (which is permanently attached to the player) into the wall outlet Put the new disc into the player, batteries (included) into the remote, set the input on my tv and powered it on. There was a brief setup guide and we were ready to watch. I must say just from this one movie - this little player is great. Everything worked smoothly and I really got a kick from the remote opening and closing the eject at a touch. I did have to fiddle with the aspect ratio on the tv which took 3 seconds. Pausing and restarting is easy - everything was easy. The size of the player is pretty small which for me is good because of limited counter space (we have the tv in the kitchen) The only drawback in my case is that there is actually no room for the player to stay on the counter all the time, so after use I have to unplug it and move it to another area. This is just my problem and isn't a negative about the player in any way. It would have been great if there was a case included but I suspect that most people are able to connect it to the tv and leave it. So the bottom line, after this one use, is that we really like this player and we're very happy with our choice. Time will tell whether we feel the same at a later date. But I'm hopeful that we will.
I would recommend this to a friend!
Written by a customer while visiting sony.com