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Customer Reviews Collected from lg.com |
LG - 4.7 Cu. Ft. 12-Cycle Ultra-Large Capacity High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.1
Rating breakdown 1,010 reviews
5 Stars
681
4 Stars
118
3 Stars
32
2 Stars
38
1 Star
141
80%of customers recommend this product.
(
793 out of
986)
Customer Reviews for LG - 4.7 Cu. Ft. 12-Cycle Ultra-Large Capacity High-Efficiency Top-Loading Washer - White
Customer Rating
1
never gets clothes clean
on October 25, 2015
Posted by: dgroomer
from guthrie ok.
I bought the washer and dryer last year and have regretted it everyday
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Unbalanced Loads
on September 30, 2017
Posted by: Beags
from Spring Grove, IL, United States
I bought this machine 2 years ago and spent countless hours yelling at it. About 80% of the time it shows UE for an unbalanced load. I had it repaired within the first 4 months and it subsided for a couple months and then came back like a bad habit. Save yourself the headache and don't purchase this machine.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Customer Service, October 3, 2017
Our help library offers support for issues with all of our appliances. For the issue you are describing, please see UE Error Code - Top Load Washer: http://lge.to/IeYzHU for assistance.
Feel free to contact us via Twitter @LGUSSupport if you have any questions or concerns.
Feel free to contact us via Twitter @LGUSSupport if you have any questions or concerns.
Written by a customer while visiting lg.com
Customer Rating
1
Rusted so bad that it collapsed!
on October 8, 2021
Posted by: RNFran
from Yorktown Heights, NY
[This review was collected as part of a promotion.] This washer has rusted so badly that the whole top collapsed
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible machine
on December 1, 2014
Posted by: mary
from Charlotte, NC, USA
I will state that this machine is very quiet. It does not shake and rattle my house even though it is situated in an upstairs laundry room. It is also pretty to look at. Other than those two characteristics it is awful.
First, you cannot take advantage of the large capacity because it always goes off balance. It takes a degree in rocket science to load it so it doesn't become off balance, so now my kids can't help with the laundry. I have tried 4 and 5 times to get some loads to balance and have read the directions multiple times. It is impossible to "correctly" load.
Secondly, sheets and towels become so twisted and contorted that they become damaged. I cannot mix sheets or towels with any clothing so I have to do MORE loads.
Also, I have found spots of detergent left on clothing and simple drool marks left on sheets. If it cannot remove drool, then what is it able to clean?
Finally, it also has significant water left in the detergent drawer and bleach compartment that create a musty, moldy smell in my entire laundry room. I have to manually dry the compartments out after each load.
Additionally, since there is no delicate or small load you cannot wash just one item.
My last machine was the cheapest, lowest end machine offered and worked like a horse. This was supposed to be an upgrade. I would love to have that old machine back!!!
Secondly, sheets and towels become so twisted and contorted that they become damaged. I cannot mix sheets or towels with any clothing so I have to do MORE loads.
Also, I have found spots of detergent left on clothing and simple drool marks left on sheets. If it cannot remove drool, then what is it able to clean?
Finally, it also has significant water left in the detergent drawer and bleach compartment that create a musty, moldy smell in my entire laundry room. I have to manually dry the compartments out after each load.
Additionally, since there is no delicate or small load you cannot wash just one item.
My last machine was the cheapest, lowest end machine offered and worked like a horse. This was supposed to be an upgrade. I would love to have that old machine back!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
This product is efficient and quiet
on May 10, 2012
Posted by: bonnie22
from Landing, Roxbury Township, NJ 07850, USA
I recently purchased the LG WT4801CW top loader washing machine after much research on the product. I purchased it based on the recommendations of the salespeople and reviews that I read online. After two months of using the washer, I find it to be efficient and quiet. I like the fact that it is able to predict the weight of the clothes to determine the water level. It is far more efficient than the my old washer and much more quiet.
Pros: Performance, easy to use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great features, easy to use
on November 9, 2012
Posted by: Amma59
from Ponte Vedra, FL, USA
There's a cycle for any and all items. You can also customize for even greater choices. Clothes come out with so little water that they dry much faster. I've had no issues with sheets or clothes tangling. All wrinkles from the spin cycle come out naturally during drying. This happens even if clothing is hung up slightly damp to finish air drying, as I usually do with most of my jeans and tops. Best washer I've ever had.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Does Not Get Dirt and Stains Out
on December 13, 2012
Posted by: Cheer mom
from Greensboro, NC
I replaced my agitator washer with this high efficiency washer. I am very disappointed that this washer doesn't get clothes very clean because it uses little water and doesn't move the clothes around very much. I have an active son who gets his clothes dirty so this has been a disappointment for me. I guess that many of our clothes will never look clean again. I even use two pods per load to see if that would help get clothes cleaner, but it doesn't help.
Pros: easy to use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Takes a loooooooong time for one load
on December 14, 2012
Posted by: Himmstress
from Syracuse, NY
I understand that HE washers take longer based on less water/detergent, but for a large load that nearly fills the washer, it takes nearly 2 hours to wash in the wool cycle, which is supposed to approximate delicates. I guess I'd rather wash smaller loads more frequently, so it doesn't take as long, but then that defeats the purpose of having such a large capacity washer! I find it ridiculous that a top of the line washer has no delicate cycle. So I use the wool cycle and put the temperature to tap cold instead of the warm used for that cycle. Also, I'm 5'2" tall. When I'm emptying the washer, the clothes at the bottom are extremely hard for me to reach, and I have to lay my stomach on the washer and sort of do a head dive into the washer to reach the final pieces. I wish it didn't make me feel so short. It's also a bit disconcerting, in case there might be left over bleach in the front bleach compartment, while I'm lying across the washer. I wish the bleach compartment was at the back, and the detergent was in the front cup. The detergent/softener cup at the rear has to be opened and closed to add detergent/softener. It feels flimsy and cheap, which is surprising, as everything else on this washer appears to be very solidly made. I also can't stand the end of cycle signal, as it plays a terrible little tune, but yet I still want to know when it's finished. Save yourself the money, and buy a cheaper model that can probably do the same job just as well and comes with a delicate cycle.
Pros: Style/Design
I would recommend this to a friend!
Quality
2
Features
3
Value
1
Written by a customer while visiting lg.com