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Customer Reviews Collected from lg.com |
LG - 4.7 Cu. Ft. 12-Cycle Ultra-Large Capacity High-Efficiency Top-Loading Washer - White
Average Customer Rating:
4.2
Rating breakdown 1,007 reviews
5 Stars
681
4 Stars
117
3 Stars
31
2 Stars
38
1 Star
140
80%of customers recommend this product.
(
793 out of
986)
Customer Reviews for LG - 4.7 Cu. Ft. 12-Cycle Ultra-Large Capacity High-Efficiency Top-Loading Washer - White
Customer Rating
1
Worst appliance I've every owned
on November 15, 2015
Posted by: tebsinca
from Durham, NC, United States
I bought this as part of a set -- the dryer works great, but the washer is a piece of junk. As I write this, it is again on the third hour of a load of towels caused by numerous unbalanced load alarms, which cause the cycle to completely start over. A technician came out to fix this as it was a known problem, but if anything, it's worse now. If I could get it out of the house, I'd kick it to the curb!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
AWFUL washing machine
on November 17, 2015
Posted by: Madgestwin
from Appleton, WI, United States
I have tried to like this washing machine but now I have to admit it's the worst purchase I ever made! It is horribly rough on my clothes, doesn't even get them clean and now I'm saving to replace it. I'm really surprised because I have liked other LG products - but this washer is a joke! When you wash towels or bedding, the items are so tightly wound up in each other that you can hardly remove them to the dryer. I also expected not to have to worry about the washer holding on to water in the bottom of the machine since it's a top loader, but that is also NOT the case. I always have to wipe out the machine after using it so as not to have a funky smell in the washer since there is often visible water in the bottom of the machine. I've never had a problem with any other washing machine I've owned over the years but this machine should go out to the junk even though it's only 6 months old. I absolutely
HATE it! You will be very sorry if you buy this machine! Trust me!
HATE it! You will be very sorry if you buy this machine! Trust me!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Longevity’s
on August 20, 2018
Posted by: Nmegalou
from Hamilton, Oh
[This review was collected as part of a promotion.] I bought the WT5070CW in 2012. After 6 years a defect in the tub seal caused water to leak on the transmission, rusting it out. I thought it would last longer than 6 years. I will not buy another LG appliance. I also had a bad experience with a refrigerator.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Worse that worst!
on April 12, 2019
Posted by: D and S
from Ann Arbor, MI
[This review was collected as part of a promotion.] We bought a pair including the Top Loading High Efficiency WT5070CW washer approx 5 years ago. Right from the beginning, we could never wash a load without four or five unbalanced interruptions. When the unit fills, the water never gets above the clothes. If left alone, it will wash the clothes on top while dry. For a time, we used to pour pitchers of water in from the sink to fill the washer. Then we learned how to trick the washer into putting enough water in by shutting off the washer when the water stops filling and starting again from the beginning. That will double the water quantity. Problem is that sometimes we forget and miss the right opportunity and waste lots of time redoing. After five or more unbalanced error codes, we get frustrated and just decide to run spin only to get it over with. However, after two minutes on "Spin Only," it adds water, every time. To spin only, we have to run it for the two minutes while watching it and shut the washer off after about 2 minutes (before the water adds) and start the spin only again, for another 2 minutes.....multiple times. I have tried resetting the control unit a few times with no success. When we first got the washer, we couldn't believe this and called for warranty support. When the service man came out the second time, he said he would be happy to replace the control unit, but that it wouldn't help.....since this happens with all units of this model. We had him replace the controls anyway and nothing changed. We have finally had enough and are looking for a new washer starting today. You can bet that it won't be an LG from Best Buy.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, April 12, 2019
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worst Washer Ever! Shame on you LG!!!
on July 22, 2019
Posted by: Jezzi
from Albany, GA
From the first wash, this machine was a lemon but the LG technical assistance said it was user error.
Well, it wasn’t!!! Years later of having to stand in the laundry room to babysit the washer while awaiting the UE error code!! Your customer service is awful and you knew this washer had a bad motherboard with no way of uploading and update! You should’ve offered those that purchased it a new motherboard!
WILL NEVER BUY LG AGAIN!!!
Well, it wasn’t!!! Years later of having to stand in the laundry room to babysit the washer while awaiting the UE error code!! Your customer service is awful and you knew this washer had a bad motherboard with no way of uploading and update! You should’ve offered those that purchased it a new motherboard!
WILL NEVER BUY LG AGAIN!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 22, 2019
We are sorry to see you are having these troubles out of your washing machine. You can troubleshoot an UE error code from the following help library article: https://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue If this does not resolve the issue, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Worst Washer I have ever owned
on May 11, 2020
Posted by: Robin5423
from PA
This is the worst washer I have ever owned. Tru Balance means it never balances! Apparently from trying to balance so many times the control board burnt out which was over 250.00 to replace. My washer is only 18 months old. After replacing the control board the washer was making a loud churning sound and was told I need to replace the clutch assembly which is another 150.00 and cannot guarantee the transmission will not brake when replacing and may be better off just getting a new washer. I will never buy LG again and am so disappointed.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Imbalance
on October 19, 2020
Posted by: PAUL 44
from New jersey
At 13 to 11 min. Mark. Machine will stuck in imbalance, very annoying. We have to watch it, and stop the machine, drain the water, and spin.....never LG WASHER AGAIN!!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 20, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
"Auto" water level feature makes product useless
on April 25, 2023
Posted by: Bob Shebesta
from Folsom, Ca.
I have had this product for more than ten years and have been totally frustrated the whole time because the "auto water level feature" never provides enough water. I have paid to have it serviced and it still does not provide enough water. I have to use the "Bulky/bedding" cycle for all washes which fills to the top and is a total waste of water for normal or small loads.
Quality
4
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 26, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com