Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S 5 Cell Phone
Average Customer Rating:
4.6 out of 5
4.6
Open Ratings Snapshot
Rating breakdown 1,474 reviews
5 Stars
1,069
4 Stars
311
3 Stars
60
2 Stars
14
1 Star
20
94%of customers recommend this product. 
(
1,379 out of 1,463
)
Customer Reviews for Samsung - Galaxy S 5 Cell Phone
Customer Rating
4 out of 5
4
Awesome Phone Great Quality
on January 19, 2017
Posted by: GregoConstruction
from La Vernia, TX 78121, USA
Expertise:Expert
The phone it's self is superb, I dislike the Sprint service but love the phone. I use the remote app and it's extremely convenient when traveling to your friends houses and wana take over their t.v. and be annoying. It has A lot of nice features and more than I will ever use thats for sure. Samsung, I Love you!
Pros: Bright display, Durable, Built-in speakers, fast processing
Cons: hate sprint network
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Does Everything Needed, with Some Extras
on February 6, 2017
Posted by: Tailwinds
from Boston, MA, USA
Expertise:Intermediate
I really enjoyed my S5 while it lasted. The graphics and speed were great. The selling points for me were the water resistance and microSD slot. The camera functioned okay, not so well in dimmer environments. When I would take photos at an event and would compare with my friends, their photos often looked sharper and had better color.
Great to watch shows/movies. The speakers were very good and the sound quality was maintained at louder levels.
Overall, the S5 exceeded all of my mobile needs for two years and then the screen died and the phone would not power on. I would recommend to others, although I will not be purchasing again at the full retail.
Pros: Durable, Built-in speakers
Cons: expensive
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Does not last
on March 8, 2017
Posted by: DisLike602
from Phoenix, AZ, USA
Expertise:Expert
I have had two S5 in 2 years. One broke after the first year and got a replacement. The second one just got paid off and then the screen acted up. Could not resolve the issue. Had to get ANOTHER new phone.
Pros: Bright display, Realistic color, Lightweight
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
LOVE THIS PHONE
on March 19, 2017
Posted by: Jojo678
from Philadelphia, PA, USA
Expertise:Intermediate
I have had samsung phones since the start of the smart phones. I have always loved them and enjoyed the ease of use and reliability.
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Long lasting phones
on March 29, 2017
Posted by: Stephym1104
I purchased the s5 only after my s 3 was just too out of date. I still use my s3 or loan it to family when needed as I expect to hold on to my s5 if they're taken care of they can last and be useful as they have to me for many years.
Pros: Bright display, Durable, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Screen kept breaking
on May 25, 2017
Posted by: Meddlingminutes
from Tampa, FL
The screen constantly broke at the drop of a hat even with a case. Any time you used an app the phone would heat up to uncomfortable levels. The charge port went out in less than a year. It served its purpose when ever the screen and back light wasn't broken.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I owned it for only one day absolutely fell in love with It but got jumped and robbed now I have a hand me down phone
on April 5, 2018
Posted by: Orion85
from Branson mo
Expertise:Intermediate
Phone was perfect but didn't have it for long due to it was stolen from me before I really got to enjoy it
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers, ir beam
Cons: was stolen
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone i have ever owned
on April 24, 2018
Posted by: Wrench59
from Florida
Expertise:Intermediate
The best and most reliable phone i have ever owned great battery life and features i love everything about it only issue is i can not get sprint to unlock it so i can use it on other carriers
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight
Cons: no cons
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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