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Customer Reviews Collected from lg.com |
LG - 1.6 Cu. Ft. Over-the-Range Microwave - Smooth Black
Average Customer Rating:
4.2
Rating breakdown 654 reviews
5 Stars
342
4 Stars
183
3 Stars
62
2 Stars
20
1 Star
47
83%of customers recommend this product.
(
531 out of
638)
Customer Reviews for LG - 1.6 Cu. Ft. Over-the-Range Microwave - Smooth Black
Customer Rating
5
Great for a mid priced microwave
on February 25, 2019
Posted by: bobanth
from NJ
Bought this in 2014 and have used it daily without any problems. Here it is 2019 and still working like a champ.
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Great Microwave to start
on January 25, 2020
Posted by: Kreydawg
from New York
Awesome features / Great Build Quality / just a little worried as it started sparking and arking and it has only been 2 years
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 31, 2020
Oh no! This is not the quality we expect from our products. Understandably frustrating and disappointing. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
on March 21, 2020
Posted by: sunshinecloudy3
from Wisconsin
I bought this mocrowave 3 years ago and it stopped working. It was a easy microwave to use. Nothing fancy.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Poor Quality
on April 19, 2020
Posted by: elliemac
from Denver, CO
Bought this brand new and it died after 6 mos. Still under warranty so it was repaired at no cost. The vent grill trim piece fell off - have no idea why - the plastic brackets holding the screws brokel. Have been unable to find a replacement part. Right now holding on with duck tape.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 9, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Love!
on February 1, 2021
Posted by: JBaldwin28
from Houston, TX
[This review was collected as part of a promotion.] My microwave was delivered over a month ago, and I'm still satisfied with my purchase. It's sleek and easy to use.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Wonderful Microwave
on May 30, 2021
Posted by: Tammy28
from Memphis Tn
[This review was collected as part of a promotion.] I have not had a problem with this microwave . It still working like it’s brand new.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Horrible feature
on June 18, 2021
Posted by: Rmbobby
from Port Charlotte florida
[This review was collected as part of a promotion.] I bought this LG microwave on 2017 out needed repairs after 4 yrs of purchase. I bought 4 LG combo for my kitchen, that cost me over 5000 dollars. So far I had to repair refrigerator then my microwave. What's next? My range or dishwasher? I am disappointed in LG home products.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
The door broke very quickly
on August 1, 2021
Posted by: Mzre
I had to replace the microwave already. The door started coming apart too quickly.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, August 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com