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Customer Reviews Collected from Char-Broil, LLC |
Char-Broil - Deluxe Charcoal Grill - Black
Average Customer Rating:
3.6
Rating breakdown 36 reviews
5 Stars
17
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
7
65%of customers recommend this product.
(
17 out of
26)
Customer Reviews for Char-Broil - Deluxe Charcoal Grill - Black
Customer Rating
5
I disagree with many of these reviews
on May 14, 2015
Posted by: Sabre360
I've had this grill for almost two years now and love it. I've cooked turkeys, pork shoulders, tenderloins, steaks, you name it and have never had an issue controlling the temp.
I've moved this grill on many occasions with no damage. Maybe if your dragging it out to go tailgating you'd have an issue but not moving it around the patio.
The quality is fine, I'd buy another one in a minute.
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
on May 28, 2015
Posted by: Andrew bailey
I love this grill. Yes when you move it around parts come loose. I always tighten them back up. All I need to know is where I can buy more grates for this exact grill?
Response from Char-Broil, LLCBy Dustin, SME, June 2, 2015
Each cooking grate for this grill is model # 13301648-06. This grate is available on the Char-Broil site.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Cheap material
on May 28, 2015
Posted by: phedatrill
about this gril 2 years ago jerry is very thin doesn't hold up very well so I had a chance I do it all over again what thicker grill
Response from Char-Broil, LLCBy Dustin, SME, June 2, 2015
We're sorry to hear this. How was this grill cleaned? Was a cover used? Please give us a call at 1-800-241-7548 so that we can best assist with this and help you to get back up and grilling.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Tough cooker
on June 11, 2015
Posted by: Andi P
Love it and have been using it at least three cooking seasons. But we need to replace the coal shelf but there is no model sticker on the back of the shelf so I can't search for parts. It only has one outside shelf and the chimney is on the right side. The charcoal holder moves up and down manually on a ladder type system. Any help you can give me is appreciated!
Response from Char-Broil, LLCBy SME, March 14, 2024
Our apologies that you did not receive a response in a timely manner, please contact us at 1-866-239-6777 for any future questions or concerns.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
on August 8, 2015
Posted by: Rambo10
I bought this grill almost a year ago and just had to order a replacement rack that holds the charcoals and just notice the bottom pan has to be replaced also.It is a very good grill just wished some of the parts could be made out of better material.Good grill for the price
Response from Char-Broil, LLCBy SME, November 29, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Damaged Grill and Missing Patts
on March 10, 2016
Posted by: Scott Wood
Gender:Male
Length of ownership:1 week
I received this choco brawl 800 earlier this week upon receipt of notice damage all over the unit Denton more dense it looks as if some part of it may have had hail damage there is a part of it that's rusted and I'm not sure what causes that but it's not what I expected I expected so much more what I would like to do is to get some type of price adjustment on my unit on this year
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 16, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Worst investment ever by far!
on April 3, 2016
Posted by: Chaps85
Gender:Male
Length of ownership:1 week
I received my “Deluxe” Charcoal Box Grill yesterday, and was very enthusiastic to open it today for a Sunday family day.
It really spoiled the day when I opened it and found the terrible conditions of the product I bought.
Metal was RUSTY and the worst of it was that many parts, main parts of the product were CRACKED.
Would not recommend it at all!!!!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, April 7, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? (http://ow.ly/SktNu) Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Easy to use,
on July 4, 2016
Posted by: Michael L
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
This was purchased by building management at our senior residents housing. Cooking hamburgers and hot dogs cooked fast. The charcoal tray was strong and supprted the coals at all levels. Cleaning of grates was easy.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 24, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC