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Customer Reviews Collected from Char-Broil, LLC |
Char-Broil - American Gourmet 700 Series Offset Smoker - Black
Average Customer Rating:
3.5
Rating breakdown 86 reviews
5 Stars
33
4 Stars
16
3 Stars
12
2 Stars
9
1 Star
16
69%of customers recommend this product.
(
52 out of
75)
Customer Reviews for Char-Broil - American Gourmet 700 Series Offset Smoker - Black
Customer Rating
5
Great equipment !!!
on September 30, 2015
Posted by: coscoum
Gender:Male
Length of ownership:6 months
After 2 years, at least 2 times a week BBQ or smoking my Char-Broil smoker is in perfect condition. A must buy equipment if you are a BBQ lover.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
i love the grill exalet heat saver
on February 19, 2016
Posted by: packerfan52
Gender:Male
Length of ownership:6 months
I bought my grill 2 years ago abd love it would buy another in a heart beat
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
it's got a good weight balance if you put together
on July 2, 2016
Posted by: brothawon
Gender:Male
Length of ownership:3 months
It has good weight if you put it together right you should be ok.
Response from Char-Broil, LLCBy SME, March 12, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
works like a pro
on October 30, 2017
Posted by: sambuca
Gender:Female
Length of ownership:6 months
I bought this for my husband and it is the best gift I could of given him. It works like a pro, smokes meat and makes it so tender and delicious. We love it so much that we even use it in the snowy winters.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 22, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great smoker!
on November 2, 2017
Posted by: Grandpa Jim 1
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
When I bought this smoker, I thought it would be fun. Now I know it can turn out a quality rack of baby-back ribs as well as a pork butt and/or whole brisket. I enjoy using it and find it very gratifying when the people compliment the meat that I cook.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 22, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Charcoal tray rust quick
on July 16, 2015
Posted by: Allen45
I love the cooking space but my charcoal tray rusted through. When I saw the cost of replacing the charcoal tray and fire grate on the website, I have to ask myself is it worth the price knowing it will potentially rust out again. Grill is only a year old.
Response from Char-Broil, LLCBy Dustin, SME, July 21, 2015
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your offset smoker. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best investigate and assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Looks the part
on July 23, 2015
Posted by: MsBBQ
I was excited to finally get the grill, but looks are deceiving. It did not cook like I thought. The indirect doesn't work without side box. It's a mess to clean up other wise.
Response from Char-Broil, LLCBy Dustin, SME, July 29, 2015
We're sorry to hear this. If you are experiencing issues with your smoker please give us a call at 1-800-241-7548 and we will be able to best investigate.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Rust bucket after only 1 year of use
on November 27, 2015
Posted by: CurtisLR
Gender:Male
Length of ownership:6 months
Not worth the money, spend a little more a get a real smoker. The metal this smoker is made with is very thin. Smoke leaks out from everywhere. The temp gauge is worthless, plan on buying one that actually shows you the heat in degrees. The firebox grate rusted out after several months, then the firebox rusted through. Yes it was seasoned correctly. Yes it was kept clean and covered. Doesn't matter, thin cheap metal rusts out quickly and warps with the heat. Quit using it after a little more than a year due to firebox rusting out and burning through. I will save Char Broil the trouble of a response (So sorry, have you created a case with us). Yes but you don't replace due to rust and burn through). Please save your money up and buy a good smoker made out of thicker metal and is constructed to seal in the smoke. Good luck maintaining a constant temp, the metal is so thin it heats and cools way to quickly.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, December 2, 2015
We're very sorry to hear this. Please give us a call at 1-800-241-7548 and we will be able to best investigate this.
Written by a customer while visiting Char-Broil, LLC