Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S7 32GB - Black Onyx (Verizon)
Average Customer Rating:
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 10,169 reviews
5 Stars
8,081
4 Stars
1,730
3 Stars
219
2 Stars
67
1 Star
72
97%of customers recommend this product. 
(
9,743 out of 10,076
)
Customer Reviews for Samsung - Galaxy S7 32GB - Black Onyx (Verizon)
Customer Rating
5 out of 5
5
The greatest samsung phone I have had to date.
on March 14, 2016
Posted by: Jolyn69
from Amarillo, TX, USA
Expertise:Intermediate
I just purchased the S7 Edge, I love this phone. It is very light, love that I no longer had to get the Active versions to have the waterproof feature. I am a clutz so the Actives were great, now I can have a more stylish phone with some of the qualities from the Active versions.
Pros: Realistic color, Bright display, Built-in speakers, Durable, Lightweight
Cons: don't get the silver one if you hate fingerprints
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the best phones ever
on March 15, 2016
Posted by: amfinkel
I have been an iOS/iPhone user for years. I decided to switch because I am a technology enthusiast and I wanted something new. This phone competes very well with my previous iPhone 6s. Excellent design, battery, software, speed, camera, etc. I would say that over all the phones are VERY similar, it is mostly just a preference of software and a few smaller advantages/disadvantages.
Advantages compared to iPhone 6s:
-Battery life
-Design (feels better in hand)
-Display quality
-Waterproof
-More customizable software
Disadvantages compared to iPhone 6s:
-Android software not as secure and reliable
-Louder speakers
-Better camera in most conditions
-Faster TouchID
Pros: Bright display, Durable, Lightweight, software, waterproof
Cons: see list above
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great new features
on March 15, 2016
Posted by: HylianKnight
from Las Vegas, NV, USA
Expertise:Intermediate
The phone works great out of the box, and after spending some time digging through the settings, I find it easy to find what I need, and what all the features do. The ability to capture screenshots from webpages, and continue capturing for that uninterrupted effect, is a great plus. Camera quality is fantastic, and a definite step up from my S4 Mini(even though, I'll be honest, the mini as a whole was pretty great too). Chose this over the S7 Edge because I prefer to not have those curved screen edges. Gonna take some getting used to in terms of size, and still slightly miffed that the background wallpaper isn't scrollable anymore(yes, still). Has included face chat feature for those who also have an S7. So if you know a bunch of friends who didnt' jump onboard the iPhone bandwagon, or are looking to switch, but held off due to the facetime, this has got ya covered. Expandable memory up to 200GB, but you'll have to wait to get home to upgrade since it requires a special tool(comes with it) to access the memory slot. Non removable battery is another feature, but not sure if I'm happy about that just yet. Time will tell. Yes, it's also pretty smudgy, but that's what cases are for.
Pros: Bright display, Built-in speakers, Durable, Lightweight
Cons: Too big, smudges
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
mostly like - Except a few minor things that are irratating to me.
on March 16, 2016
Posted by: BreezyinFlorida
from Florida, USA
I mostly like the new S7 - except for a few minor things, but I am not sure if its because its a Verizon feature or a Samsung feature, because I haven't found it on either website yet when researching the phone..
I don't like that I am not able to change the Ugly icons and size of them. I can’t find the keyboard speech to text and it makes me record and immediately sends w/out letting me check it first.(plus I don't like my voice on it). I'm not crazy about the "canned tones" and what a pain it is to set up news ones in the folder and when you do it resets EVERTHING you already had set, including the Alarm tones. I don't particularly care for the fact that although it is Technically a 32gb phone, before I even get it they use right at 10gb to just load phone stuff & most of that irritates me as their default and it takes an act of congress to change or get around. (kind of wish they would let me common sense test it before they sold them). there are a few more things that bug me but I will eventually either get over it or just never use that function. .... and if you have to download an app to fix stuff they usually ask for too many permissions... that really irritates me. OH and the mini tray with the sim card and the memory card slot., heaven forbid you open it and it flies off somewhere cause the tiny cards don't sit in the tray well and like to move around and fly off places. That really wasn’t thought through well, you almost need tweezers to handle it.
As for the Pro side - I like the vibrancy of the screen. the thumbprint lock/unlock ability, the sound and so far the camera. Honestly for the sum total...I really miss a lot of features that my S3 had, but am hopeful I can work the kinks out of the S7 and grow to love it.
Pros: Bright display, Built-in speakers, battery works better than my s3
Cons: Did not meet expectations, too persnickety, needs to be more durable & shatterproof., the tray with the, sim card & mem card tray should be separate, sim card tray when opend card flys out
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
4 out of 5
4
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Looks Nice, but EXTREMELY FRAGILE
on March 17, 2016
Posted by: MDG90
from Somerville, MA
Expertise:Expert
I've had the S7 Edge for about a week, and so far it's been great. I love the new edge software features, the fingerprint scanner is quick and accurate, camera is gorgeous, and it looks amazing. If you want a stylish, quick, and functional phone, this is the one for you. Additionally, the size is perfect! For a 5.5" screen, it's very comfortable to hold.
However, be wary. You are going to spend a lot of money on this phone, and if you have even a MINOR drop, the screen is done. Just done. My phone slipped out of my pocket, fell one foot onto a wood floor, and now I have to get a replacement through insurance. As insult to injury, I ordered a case from Samsung, but it was put on a (currently indefinite) backorder. It's great when you can't even order a case for the most delicate phone Samsung has ever produced!
In summary, if you want a great looking, quick, and cutting edge phone, get it if you're careful or have deep pockets. If you are even remotely accident prone, avoid this at all costs, or leave it at home until you get an Otterbox minimum. It's just not worth the risk otherwise, and I'm hoping my backorder case comes in by the time my insurance replacement is issued.
Pros: Realistic color, Bright display, attractive design, perfect size
Cons: extremely delicate, expensive
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Made me leave Apple
on March 17, 2016
Posted by: JasonDetroit
from Detroit, MI, USA
Expertise:Expert
I left android phones several years ago but this is the phone that brought me back. I like everything about it especially the screen. The design of this device is by the far the best of anything in the market, I'm so glad I decided to get it, oh and the expandable memory makes it by far the market front-runner!
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Performance chug, overly sensitive edge
on March 17, 2016
Posted by: Kesshi
from Arlington, VA
Expertise:Intermediate
When downloading updates in the background, running applications seem to stutter and lock up occasionally. The phone also gets hot with prolonged usage.
In addition, the edges are overly sensitive. It's difficult to hold and not mistakenly touch the sides, potentially pressing something unintended.
It's a beautiful phone though, and the features are nice. Typing is easy, and when you're doing one thing at a time, it works smoothly. I think the edge issue will be resolved with some sort of case that will give my hand and slight buffer from the glass.
Pros: Realistic color, Bright display, Built-in speakers, Lightweight
Cons: Did not meet expectations, performance when multitasking, overly sensitive edge
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Had the S5 before I got the S7
on March 17, 2016
Posted by: GarMan
Expertise:Expert
I feel the this device has been excellent for me. The upgrade from the S5 to the S7 is very noticeable. If you have the S6, you might not notice it.as easily. The performance on this phone is amazing! I really love that they decided to bring back the expandable SD slot and water resistant features. You can really notice the difference in the camera especially in low light environments. Overall I love the device and I would definitely recommend this product
Pros: Realistic color, Bright display, Durable, camera, battery
Cons: speakers
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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