Samsung US Customer Reviews Collected from Samsung US
Samsung - Galaxy S7 32GB - Black Onyx (Verizon)
Average Customer Rating:
4.7 out of 5
4.7
Open Ratings Snapshot
Rating breakdown 10,169 reviews
5 Stars
8,081
4 Stars
1,730
3 Stars
219
2 Stars
67
1 Star
72
97%of customers recommend this product. 
(
9,743 out of 10,076
)
Customer Reviews for Samsung - Galaxy S7 32GB - Black Onyx (Verizon)
Customer Rating
4 out of 5
4
Came from Windows Mobile 10. . .
on March 27, 2016
Posted by: Steve222xxx
from San Juan Capistrano, CA, USA
Expertise:Intermediate
Some obvious positives: Perfect hardware design and build. Waterproof really works (I tried). Great hand feel. Marshmallow 6.0 is definitely the best Android yet.
But . . . coming from Windows Phone there are some areas of Android software that simply are lagging behind:
1. Cortana. Yes it's available on Android but not the deep level of integration. On WM10 it's contextual in almost every screen, accessible from every screen. Being able to discuss text messages/etc. is something I miss very much when driving. Perhaps there is a way for Google now to dictate and respond to my texts I just don't know how to do it.
2. Icons. I personally hate icons (which is why I moved from the iOS platform several years ago). That structure is simply archaic. I love the Android widgets and I which every app had them. If every app had them I'd be happy. But having to sort/scroll/etc for little icons is passe at this point.
3. Backup features. WM can basically completely replicate the entire phone on a new phone without issue. Android. . . not so much. WM restore features are complete (which means it's better than iOS).
4. Windows 10 text integration. Being able to text from Cortana on my laptop is surprisingly handy. I miss that.
5. Android integration with Android's Outlook app. It's not good. Cortana would present to me all my Outlook and Google Calendar appointments/events. Android only presents the google calendar events which makes it incomplete and useless.
6. Design consistency throughout apps. Black backgrounds are the standard (user selectable) for readability, etc. Android's schema is all over, albeit largely selected by the apps themselves. Either way I don't like looking at black letters on light backgrounds.
7. Camera. The Samsung S7 images appear a bit 'warped'. It's strange. The camera on my old 1520 and newer 950xl were superior. The 950xl camera in particular was incredible. That said, the S7's camera speed is amazing and superior to the 950xl.
So perhaps you're wondering why I have an S7 instead of the 950xl? The S7 with Android is better because:
1. App selection and maturity. I'm primarily a business phone user and I need strong versions of WhatsApp, Salesforce, Concur and NetSuite. WM has very weak iterations of these apps.
2. Battery life. Despite hanging with the 950xl through several software and firmware upgrades the batter life is absolutely terrible. Battery life on my 1520 with WM8.1 was incredible - 10 hours + of heavy use. The 950xl gave me maybe 2-3 of heavy use. Terrible. The S7, in regular battery saving mode, gets me back to the 10+ hours I need.
3. Speed. The 950xl was painfully slow in some areas. Sometimes it would take 30 (thirty) seconds for the text message list to be populated. I took it in, scrubbed the software, etc. Within a few days texting lag would become untenable. Camera speed was also inferior to current standards.
That's it - good luck!
Pros: Durable
Cons: expensive
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever
on March 27, 2016
Posted by: rits2006
Expertise:Intermediate
After owning many IPhones I made the decision to purchase a S7. Best decision I ever made. The S7 is faster has many more features as well as better features. I can even do work on this phone. And the best part is I no longer have to deal with Itunes.
Pros: Realistic color, Bright display, Built-in speakers, Lightweight, sd card slot, usb port, delete all in email
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Took some getting used to
on March 27, 2016
Posted by: JC7D
from Lansing, MI
This phone has been excellent from day one however, it took some getting used to. The slim edges and the lack of a thick bezel near the soft keys made it difficult to hold without accidentally causing taps. It took about a week to adjust and I don't have any issues now. The phone has handled everything I've thrown at it with ease.
Pros: Bright display, Built-in speakers, Durable, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent phone
on March 27, 2016
Posted by: WVmountaineer
from Wv
Expertise:Intermediate
Switched from iPhone 5s to s7 edge and so far has been the best phone I've ever had. Great features, awesome camera and design is incredible.
Pros: Bright display, Lightweight
Cons: not enough cases for protection
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on March 27, 2016
Posted by: JW54
from FL
Expertise:Intermediate
The features are fantastic, easy to find and easy to use
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Try it. I think you'll like it!
on March 27, 2016
Posted by: TVteckie
from midwest
Expertise:Intermediate
My Edge 7 is the nicest looking and acting phone I've ever owned. I'm still learning to use it's many features. I thought that I would miss the stylus from my Galaxy note, but I don't. The memo app negates the need for a stylus. I like that Samsung has an easily navigable support app that I can use to answer my own questions without having to call someone. I also receive updates on the health status of my phone, warning me when I could be using more efficient options. The phone seamlessly connected with my car, and allows me to read texts hands free while driving. If it couldn't do that, it would be a deal breaker. I like the colorful edge display, though I think it eats more battery time than it's worth. Fortunately, the Edge 7 recharges quickly and wirelessly, even in my car. I don't have any problem with the speaker sound system that some others have complained about. Overall, I think it's a great phone, though a tad bit pricey.
Pros: Realistic color, Bright display, Built-in speakers, Lightweight, just the right size, charges wirelessly
Cons: expensive
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Device
on March 27, 2016
Posted by: agilmore275
from NYC
Expertise:Expert
HANDS DOWN THE BEST DEVICE OUT THERE. WHAT MORE CAN I SAY.....
Pros: Realistic color, Bright display, Built-in speakers, Lightweight, great size
Cons: frequently freezes
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S7 Edge
on March 27, 2016
Posted by: Tony1962T
from Washington State
Expertise:Intermediate
Lighting fast compared to the S5 that we had. Added the Otter box case to it, and it fits so well. Happy, Happy, Happy!
Pros: Realistic color, Bright display, Built-in speakers, Durable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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